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Rma Processor Jobs in North Reading, MA (NOW HIRING)

Thermo Fisher Scientific

Test Technician

Tewksbury, MA · On-site

Help diagnose, repair, and test products returned through the RMA process under the guidance of senior technicians or engineers. * Support daily manufacturing activities including product assembly ...

anduril

Customer Success Manager - AIRS

Hudson, NH · On-site

$30 - $37/hr

Track the status and physical location of RMA units in ERP and PLM systems (Oracle/Odoo and ... process improvements to reduce late shipments. * Issue detailed repair reports containing ...

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Rma Processor information

See North Reading, MA salary details

$9

$17

$27

How much do rma processor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for rma processor in North Reading, MA is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $20.00 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

What are popular job titles related to Rma Processor jobs in North Reading, MA?

For Rma Processor jobs in North Reading, MA, the most frequently searched job titles are:

What job categories do people searching Rma Processor jobs in North Reading, MA look for?

The top searched job categories for Rma Processor jobs in North Reading, MA are:

Rma Processor jobs near you

Quality Inspector

Novanta, Inc.

Bedford, MA • On-site

$40K - $55K/yr

Full-time

Posted 12 days ago

Job description

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
Summary
This job is responsible for basic visual, dimensional, and/or functional inspection of parts.
Primary Responsibilities
  • Perform basic mechanical inspection of parts
  • Compile and maintain inspection records
  • Receive customer's returns (RMA) in the ERP system.
  • Perform inventory material transactions in the ERP system.
  • Execute diverse tasks including inventory material transfers, coordination with the regional Customer Care teams (US, EMEA and Japan), and provide information of RMA's status.
  • Review and prepare RMA repairs or replacements for shipping to customers.
  • Perform cycle counting as required.
  • Performs internal MRB rework as required
  • Proactively seek productivity improvement opportunities.
  • Discuss technical problems encountered with manager, engineering staff, or purchasing staff.
  • Ability to plan own work schedule based on material requirements and skillset possessed.

General Tasks
  • Strict compliance with quality, occupational safety, and environmental regulations.
  • Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist.

Required Experience, Education, Skills, Training and Competencies
  • One (1) to two (2) years related experience.
  • High school, trade school or equivalent
  • Manual dexterity
  • Attention to detail
  • Familiar with data entry and basic computer skills
  • Must be able to communicate effectively with peers and superiors
  • Ability to read and interpret blueprints
  • Proficient in the use of mechanical inspection equipment including calipers, micrometers, indicators, surface plate techniques, air gage, go/no go gages, and other mechanical inspection equipment
  • Willing to work within the prescribed procedures
  • Positive attitude, willingness to work with peers
  • Displays a high moral and business code of conduct
  • Respectful of peers, subordinates, and supervisors

Travel Requirements
  • None

Physical Requirements
  • Must be able to lift 35 lbs.
  • Job is performed while sitting or standing.

  • The salary for this role will range from $40,000 to $55,000 annually based on full-time employment. Salary offers are based on a wide range of factors including but not limited to location, relevant skills, training, experience, education, etc.

  • Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. Incentives could be discretionary or non-discretionary depending on the plan.

  • Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

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