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Rma Processor Jobs in North Reading, MA (NOW HIRING)

Mercury Systems

Returns Coordinator

Hudson, NH · On-site

$18.25 - $23.75/hr

The RMA Coordinator is responsible for handling customer product returns within their Business Units. The ideal candidate is customer focused, flexible, and able to follow and develop processes and ...

Actalent

Field Service Manager

Bedford, MA · On-site

$130K - $145K/yr

Oversee global RMA and repair operations. * Standardize processes, tooling, and performance metrics across repair locations. * Oversee FAI, failure analysis, and customer returns. * Drive ...

Mercury Systems

Returns Coordinator

Hudson, NH

$18.25 - $23.75/hr

The RMA Coordinator is responsible for handling customer product returns within their Business Units.The ideal candidate is customer focused, flexible, and able to follow and develop processes and ...

mercury

Returns Coordinator

Hudson, NH

$18.25 - $23.75/hr

The RMA Coordinator is responsible for handling customer product returns within their Business Units.The ideal candidate is customer focused, flexible, and able to follow and develop processes and ...

Actalent

Field Service Manager

Bedford, MA

$130K - $145K/yr

Oversee global RMA and repair operations. * Standardize processes, tooling, and performance metrics across repair locations. * Oversee FAI, failure analysis, and customer returns. * Drive ...

QuEra Computing, Inc.

Laser Systems Engineer

Boston, MA · On-site

$128K - $208K/yr

Maintain SOPs, QA documentation, and integration records; coordinate vendor service and RMA processes as needed * Contribute to shaping how laser management scales with fleet growth - reducing per ...

QuEra Computing, Inc.

Laser Systems Engineer

Boston, MA · On-site

$128K - $208K/yr

Maintain SOPs, QA documentation, and integration records; coordinate vendor service and RMA processes as needed * Contribute to shaping how laser management scales with fleet growth - reducing per ...

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Rma Processor information

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How much do rma processor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for rma processor in North Reading, MA is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $20.00 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

What are popular job titles related to Rma Processor jobs in North Reading, MA?

For Rma Processor jobs in North Reading, MA, the most frequently searched job titles are:

What job categories do people searching Rma Processor jobs in North Reading, MA look for?

The top searched job categories for Rma Processor jobs in North Reading, MA are:

Rma Processor jobs near you

Returns Coordinator

Mercury Systems

Hudson, NH • On-site

$18.25 - $23.75/hr

Full-time

Re-posted 10 days ago

Mercury Systems rating

8.2

Company rating: 8.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

45th of 159 rated electronics manufacturers

Job description

Job Summary:
The RMA Coordinator is responsible for handling customer product returns within their Business Units. The ideal candidate is customer focused, flexible, and able to follow and develop processes and willing to take on additional duties. Demonstrates professionalism and initiative in daily activities, with excellent inter-personal and communication skills both oral and written.
Job Responsibilities:
  • Primary business unit interface for Global Returns Team.
  • Responds to requests via incoming emails daily.
  • Manage generation and tracking of RMA work order within Oracle and Factory Logix (Shop floor data control database).
  • Responsible for working with the business units in generating rework quotes for non-warranty customer returns.
  • Responsible for managing build plan and revenue forecasting for all customer returns.
  • Responsible for providing RMA build priority to business units on weekly basis and tracking of customer returns through the entire rework process.
  • Responsible for working with Planning and Purchasing in ensuring replacement materials needed for repairs are on order.
  • Responsible for identifying any potential risks tied to customer returns and working with integrated team in mitigating those risks.
  • Prepares and emails the daily RMA Summary report.
  • Assists Quality with root cause corrective actions (RCCA) efforts.
  • Communicates with accounting, inventory control, shipping, carriers, Business Units, and entities to resolve issues and prevent re-occurrences.

Required Qualifications:
  • Typically requires 2+ years of customer service and/or experience in a manufacturing environment.
  • Experience understanding and adherence to Support / Operations Best Practices.
  • Experience working in a fast-paced environment with dynamic requirements and priorities.
  • Experience with MS Office tools such as Word, Excel and Outlook is necessary.
  • "This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens."

Preferred Qualifications:
  • Oracle and Factory Logix
  • Associate Degree.

#LI-RL1
"This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government."
Why should you join Mercury Systems?
Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com
Our Culture
We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.
To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs
Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance.
(978) 256-1300
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