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Rma Processor Jobs in Mansfield, OH (NOW HIRING)

Rma Processor information

See Mansfield, OH salary details

$8

$15

$24

How much do rma processor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for rma processor in Mansfield, OH is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $18.27 per hour, depending on experience, location, and employer.

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

What cities near Mansfield, OH are hiring for Rma Processor jobs?

Cities near Mansfield, OH with the most Rma Processor job openings:

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Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago


Advanced Drainage Systems rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

44th of 84 rated plastic manufacturers


Job description

Overview
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Responsibilities
Our team of Drivers receive:
  • Competitive Pay
  • Work-life balance - Home most evenings and weekends
  • Newer, well-maintained equipment
  • Company-paid uniforms
  • Local dedicated dispatcher for every driver
  • Paid on hub miles
  • Drop pay, paid for all deliveries

ADS employees receive extremely affordable benefits including:
  • Medical
  • Telemedicine/Teledoc
  • Dental
  • Vision
  • Paid STD
  • Voluntary LTD
  • ADS Retirement Plan
  • Life Insurance
  • Flexible Spending Accounts

ADS is a dedicated carrier that pays empty and loaded miles, and no slip seating.
Responsibilities include but are not limited to:
  • Safe operation of all company equipment
  • Report BOL discrepancies
  • Manage safe unloading at delivery destination and place product in customer's desired location
  • Maintain accurate and up-to-date daily paperwork (trip envelope, RMA's)
  • Maintain vehicle cleanliness and operational capacity
  • Adhere to company and departmental policies
  • Ensure loads are properly secured
  • Perform pre/post trip inspections of all equipment
  • Report equipment and payload problems/hazards
  • Perform in-route inspection of all equipment
  • Understand and practice ADS CORE VALUES

Experience:
  • Entry level drivers accepted! Zero experience required
  • One-year verifiable driving experience preferred

Requirements:
  • Valid Class A CDL and at least 21 years of age (DOT requirement for interstate operations)
  • Must have acceptable MVR and be able to DOT physical and DOT drug test

ADS commercial vehicles are equipped with in-cab cameras to support and enhance driver safety. All ADS employees and contracted drivers operating a commercial motor vehicle in the ADS fleet are required to sign a Consent to Collection of In-Cab System Data ('Consent Form').
Company Benefits:
Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.
Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.
*100% paid by ADS.
Why Join ADS?
Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.
Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.
Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.
Learn More: https://www.adspipe.com/about-us
EEO Statement
ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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