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Rma Manager Jobs in Rohnert Park, CA (NOW HIRING)

TRUGlobal

BSA Validation Engineer

Sonoma, CA · On-site

Support and administer the Complaint, Return Material Authorization (RMA), and Supplier Quality Management (SQM), Nonconformance, Standalone CAPA modules within the QMS. * SQL Expertise: Experience ...

TRUGlobal

BSA Validation Engineer

Santa Rosa, CA · On-site

Support and administer the Complaint, Return Material Authorization (RMA), and Supplier Quality Management (SQM), Nonconformance, Standalone CAPA modules within the QMS. * SQL Expertise: Experience ...

Atria Senior Living

Med Tech

Novato, CA · On-site

Responsibilities What you will do as a Med Tech (RMA) * Assist with daily administration of ... management, and storage. * Enhance the lives of older adults by assisting with doctor ...

Atria Senior Living

Med Tech

Novato, CA

$21 - $25.20/hr

What you will do as a Med Tech (RMA) * Assist with daily administration of medication to residents ... management, and storage. * Enhance the lives of older adults by assisting with doctor ...

Atria Senior Living, Inc.

Med Tech

Novato, CA · On-site

$21 - $25.20/hr

Responsibilities What you will do as a Med Tech (RMA) * Assist with daily administration of ... management, and storage. * Enhance the lives of older adults by assisting with doctor ...

All JobsRma JobsRma Manager JobsRma Manager Jobs in Rohnert Park, CA

Rma Manager information

What does an RMA Manager do?

An RMA (Return Merchandise Authorization) Manager oversees the return and warranty process for defective or unwanted products. They ensure compliance with company policies, coordinate with customers and suppliers, and track returned items for repair, replacement, or refund. The role involves managing inventory, analyzing return trends, and improving processes to enhance customer satisfaction. Effective communication and problem-solving skills are essential for handling disputes and streamlining returns efficiently.

What are the duties of a Rma Manager?

A Rma Manager oversees the return merchandise authorization process, managing product returns, repairs, and exchanges to ensure customer satisfaction and operational efficiency. They coordinate with customer service, quality control, and logistics teams, often utilizing tracking systems and maintaining accurate documentation. The role requires strong organizational skills and knowledge of company policies and warranty procedures.

What are some common challenges faced by an RMA Manager and how are they addressed?

As an RMA Manager, you’ll often encounter challenges such as balancing customer satisfaction with cost-effective solutions, managing high volumes of returns, and streamlining communication between departments like sales, technical support, and logistics. Addressing these challenges typically involves creating clear return policies, leveraging robust software platforms for tracking, and fostering a culture of collaboration across teams. Strong analytical and process improvement skills also help identify trends and implement solutions that reduce return rates. By proactively addressing these challenges, you contribute to both customer loyalty and overall operational efficiency.

What is an RMA manager?

An RMA manager oversees the return merchandise authorization process within a company, managing product returns, repairs, and exchanges to ensure customer satisfaction and efficient operations. They coordinate with customer service, logistics, and technical teams, often using inventory management and tracking tools. Strong organizational and communication skills are essential for this role.

Is an Rma Manager a good career choice?

An RMA Manager oversees the return merchandise authorization process, ensuring efficient handling of product returns and repairs. This role requires strong organizational skills, knowledge of company policies, and often involves coordinating with customer service and technical teams. It can be a stable career path in manufacturing, electronics, or retail industries with opportunities for advancement.

What are the key skills and qualifications needed to thrive as an RMA Manager?

To excel as an RMA (Return Merchandise Authorization) Manager, you need expertise in reverse logistics, inventory management, and strong analytical abilities, usually supported by a background in supply chain or operations. Familiarity with ERP systems, RMA processing platforms, and data analysis tools is commonly required, along with relevant certifications like Six Sigma or APICS being advantageous. Exceptional problem-solving, communication, and leadership skills help manage cross-functional teams and resolve customer returns efficiently. These skills ensure efficient handling of defective products, cost control, and a positive customer experience, all vital to the role's success.

What cities near Rohnert Park, CA are hiring for Rma Manager jobs? Cities near Rohnert Park, CA with the most Rma Manager job openings:
Rma Manager jobs near you
Infographic showing various Rma Manager job openings in Rohnert Park, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

BSA Validation Engineer

TRUGlobal

Sonoma, CA • On-site

Other

Posted 24 days ago

Job description

Job Summary

We are seeking an experienced Business Systems Analyst (BSA) that supports regulatory compliance, patient safety, and continuous product improvement through accurate and timely documentation, assessment, investigation, reporting, and resolution of customer complaints. This role will support the Product Surveillance Manager in various post-market product surveillance activities, Quality , Logistics, Receiving team for the return process, Supplier Quality team for the Supplier related process, Quality compliance group for Nonconformance, Standalone and Audit module . The ideal candidate will partner with Quality Compliance, Manufacturing, and IT teams to gather business requirements, implement system enhancements, and ensure compliance with FDA regulations, global health regulatory requirements, and internal quality standards while participating in system validation activities and ensuring all enhancements follow established Computer System Validation (CSV) processes. Coordinate with technical experts to provide additional data and information requested by regulatory agencies and prepare responses to facilitate regulatory approvals. Provide risk-based guidance and regulatory input to projects and issues while ensuring cross-functional alignment and resolution.


Key Responsibilities

  • Partner with business stakeholders to elicit, analyze, document, and validate business and system requirements for QMS enhancements and projects.
  • Support and administer the Complaint, Return Material Authorization (RMA), and Supplier Quality Management (SQM), Nonconformance, Standalone CAPA modules within the QMS.
  • SQL Expertise: Experience with Microsoft SQL Server Management Studio (SSMS). Advanced proficiency in T-SQL, PL/SQL, and SQL Server Management Studio (SSMS).
  • AssurX Experience: Hands-on experience configuring Eventhooks, Datalinks and managing the AssurX Quality and Compliance software including Complaints, RMA, Supplier Management and Audit modules.
  • Database Architecture: Solid understanding of database design, normalization, indexing, and query optimization.
  • Experience with data validation, migration, and reconciliation.
  • Data Integrity: Ensure data accuracy, consistency, and HIPAA/FDA compliance (such as 21 CFR Part 11) across all database environments.
  • System Integration: Develop and maintain ETL processes and APIs to integrate the AssurX and Trackwise platform with enterprise systems such as ERP, SAP, CRM, or Active Directory.
  • Regulatory Knowledge: Familiarity with quality standards and regulatory compliance (e.g., ISO, FDA, GxP).
  • Communication: Strong analytical and cross-functional communication skills to translate business requirements into technical database solutions.


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