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Rma Manager Jobs in Rohnert Park, CA (NOW HIRING)

Responsibilities What you will do as a Med Tech (RMA) * Assist with daily administration of ... management, and storage. * Enhance the lives of older adults by assisting with doctor ...

Med Tech

Novato, CA · On-site

$21 - $25.20/hr

What you will do as a Med Tech (RMA) * Assist with daily administration of medication to residents ... management, and storage. * Enhance the lives of older adults by assisting with doctor ...

Med Tech

Novato, CA · On-site

$21 - $25.20/hr

Responsibilities What you will do as a Med Tech (RMA) * Assist with daily administration of ... management, and storage. * Enhance the lives of older adults by assisting with doctor ...

Senior Accountant

Rohnert Park, CA · On-site

$82K - $103K/yr

Responsible for RMA Processing & monitor AR collections * Working with the Accounts Receivable ... Monitor accounts receivable aging and communicate collection concerns to the Accounting Manager.

Rma Manager information

What does an RMA Manager do?

An RMA (Return Merchandise Authorization) Manager oversees the return and warranty process for defective or unwanted products. They ensure compliance with company policies, coordinate with customers and suppliers, and track returned items for repair, replacement, or refund. The role involves managing inventory, analyzing return trends, and improving processes to enhance customer satisfaction. Effective communication and problem-solving skills are essential for handling disputes and streamlining returns efficiently.

What are the key skills and qualifications needed to thrive as an RMA Manager?

To excel as an RMA (Return Merchandise Authorization) Manager, you need expertise in reverse logistics, inventory management, and strong analytical abilities, usually supported by a background in supply chain or operations. Familiarity with ERP systems, RMA processing platforms, and data analysis tools is commonly required, along with relevant certifications like Six Sigma or APICS being advantageous. Exceptional problem-solving, communication, and leadership skills help manage cross-functional teams and resolve customer returns efficiently. These skills ensure efficient handling of defective products, cost control, and a positive customer experience, all vital to the role's success.

What are some common challenges faced by an RMA Manager and how are they addressed?

As an RMA Manager, you’ll often encounter challenges such as balancing customer satisfaction with cost-effective solutions, managing high volumes of returns, and streamlining communication between departments like sales, technical support, and logistics. Addressing these challenges typically involves creating clear return policies, leveraging robust software platforms for tracking, and fostering a culture of collaboration across teams. Strong analytical and process improvement skills also help identify trends and implement solutions that reduce return rates. By proactively addressing these challenges, you contribute to both customer loyalty and overall operational efficiency.

Is an Rma Manager a good career choice?

An RMA Manager oversees the return merchandise authorization process, ensuring efficient handling of product returns and repairs. This role requires strong organizational skills, knowledge of company policies, and often involves coordinating with customer service and technical teams, making it a stable career path in supply chain and quality management fields.

What is an Rma manager?

An RMA manager oversees the return merchandise authorization process within a company, managing product returns, repairs, and exchanges to ensure customer satisfaction and efficient operations. They coordinate with customer service, logistics, and technical teams, often using inventory management and tracking software to monitor return workflows.

What cities near Rohnert Park, CA are hiring for Rma Manager jobs?

Cities near Rohnert Park, CA with the most Rma Manager job openings:

Infographic showing various Rma Manager job openings in Rohnert Park, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Mechanical Engineer - Testing

Blackstone Talent Group

Sonoma, CA • On-site

Other

Posted 4 days ago


Job description

Electrical Test Support Engineer


Position Details:

Location: San Francisco, CA 94107

Type: 6 month contract (can extend or convert)


About the Role

As an Electrical Test Support Engineer you will play a critical role in maintaining the quality and long-term operation of our core hardware platform. In this role you will design and implement test fixtures, conduct component-level failure analysis on returned hardware, generate detailed FA documentation, and analyze RMA trends to drive measurable improvements in field reliability. You will report into Senior Manager, Hardware Engineering and work closely with Key Stakeholders] We're looking for a recent college graduate with hands-on experience in hardware testing, manufacturing test engineering, or failure analysis — someone who can systematically isolate root causes using oscilloscopes, multimeters, and protocol analyzers, is comfortable in Linux environments with shell scripting for automated diagnostics, and communicates findings clearly through structured reports to cross-functional teams and vendors.


Key Responsibilities

Below are your primary responsibilities. These represent the core areas where you’ll make an impact. As part of a rapidly evolving team, we look forward to your impact expanding over time.

  • Test development: Design and implement automated or manual test fixtures to support hardware validation and sustaining activities.
  • Failure analysis: Probe, test, and debug returned hardware to identify root causes of failures. Conduct component-level troubleshooting using oscilloscopes, multimeters, and protocol analyzers.
  • Reporting: Generate comprehensive first-level analysis reports and detailed FA documentation to be shared with cross-functional teams and vendors.
  • Process improvement: Analyze RMA data trends to recommend design or firmware changes that reduce field failure rates.


Required Qualifications

The qualifications below outline the experience and skills most relevant to success in this role. We recognize that skills and potential come in many forms, and we welcome diverse experiences that advance our mission.

  • Experience: 1+ years in hardware testing, manufacturing test engineering, or failure analysis.
  • Core skills: Proficiency in debugging embedded systems and high-speed communication interfaces. Experience with Linux-based systems and shell scripting for automated diagnostic routines. Hands-on experience with oscilloscopes, multimeters, and protocol analyzers.
  • Personal attributes: Systematic, methodical approach to isolating variables on defective devices. Clear written communication for technical reports shared with cross-functional teams and vendors.
  • Education: B.S. in Electrical Engineering, Computer Engineering, or a related technical field.
  • Nice to have: Experience with JIRA for bug tracking and Confluence for technical documentation.