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Rma Associate Jobs in Rialto, CA (NOW HIRING)

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Rma Associate information

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$10

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How much do rma associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for rma associate in Rialto, CA is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.72 per hour, depending on experience, location, and employer.

What is an RMA Associate?

An RMA Associate is a professional responsible for managing the Return Merchandise Authorization (RMA) process within a company. Their main duties include processing customer requests for product returns, coordinating with warehouse and shipping teams, inspecting returned items, and ensuring replacements or refunds are handled efficiently. They also maintain accurate records of returned goods and communicate with customers about the status of their returns. This role is critical in ensuring customer satisfaction and maintaining accurate inventory records.

What are the key skills and qualifications needed to thrive as an RMA Associate, and why are they important?

To excel as an RMA Associate, you need strong organizational skills, attention to detail, and experience with return merchandise authorization processes, typically supported by a high school diploma or equivalent. Familiarity with inventory management systems, ERP software, and basic data entry tools is often required. Effective communication, problem-solving abilities, and customer service orientation help you manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing of returns, minimize errors, and contribute to customer satisfaction and operational efficiency.

What are some common challenges RMA Associates face when processing returns, and how can they be managed?

RMA Associates often encounter challenges such as incomplete customer information, handling high volumes of return requests, and coordinating with multiple departments to resolve issues efficiently. Managing these challenges requires strong attention to detail, effective communication, and familiarity with the company's return policies and inventory systems. Proactively following up with customers, maintaining organized records, and collaborating closely with warehouse and customer service teams can help ensure smooth and timely resolution of return cases.

Is RMA a good place to work?

An RMA Associate role involves processing return merchandise authorizations, often requiring attention to detail and familiarity with inventory management systems. The work environment can vary by company but generally includes standard office or warehouse settings with regular hours. Job satisfaction depends on company culture, workload, and individual preferences.

Is an Rma Associate a good career choice?

An RMA Associate role involves processing return merchandise authorizations, managing product returns, and coordinating with customers and suppliers. It can offer stable employment with opportunities to develop skills in customer service, inventory management, and logistics, making it a viable career path in supply chain or warehouse environments.

What are the most commonly searched types of Rma jobs in Rialto, CA?

The most popular types of Rma jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Rma Associate jobs?

Cities near Rialto, CA with the most Rma Associate job openings:

Rma Associate jobs near you

Customer Service Sales Representative

Pleaser USA, Inc

Walnut, CA • On-site

$26/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Receive and process customer orders through the online ordering system, phone, and email.

  • Respond promptly and professionally to customer questions, requests, and concerns.

  • Manage day-to-day RMA (Return Merchandise Authorization) requests and follow through to resolution.

Job description

Customer Service / Account Manager

Pleaser USA — Walnut, California

Pay: $26.00 per hour | Full-Time | Monday–Friday | In Person

About the Position

Pleaser USA is seeking a motivated and experienced Customer Service / Account Manager to join our team at our corporate office and distribution headquarters in Walnut, California. Pleaser USA, Inc is a global leader in fashion-forward and alternative footwear, serving customers in more than 200 countries worldwide

Our headquarters operates in an industrial corporate environment where multiple departments work closely together to coordinate daily operations, serve our customers, and resolve challenges efficiently.

This position is primarily responsible for managing customer orders and inquiries through our online ordering system, telephone, and email. The Account Manager will build and maintain strong business relationships with customers by providing responsive service, identifying their needs, and offering product assortment and purchasing suggestions when appropriate.

This is a non-face-to-face customer service position, with most customer communication conducted by phone, email, and our online ordering system.

Key Responsibilities

  • Receive and process customer orders through our online ordering system, phone, and email.
  • Respond promptly and professionally to customer questions, requests, and concerns.
  • Develop and maintain strong, long-term customer relationships.
  • Assist customers with product selection, assortment, and purchasing recommendations.
  • Conduct business reviews with customers and identify opportunities to improve their product assortment.
  • Manage day-to-day RMA (Return Merchandise Authorization) requests and follow through to resolution.
  • Check product availability and inventory status for customers.
  • Coordinate with internal departments to resolve customer issues and ensure orders are handled accurately and efficiently.
  • Follow company policies, procedures, and established practices.
  • Perform other customer service and account management duties as needed.

Qualifications & Skills

The ideal candidate will:

  • Work effectively both independently and as part of a team.
  • Have strong verbal and written communication skills and the ability to build customer trust, satisfaction, and loyalty.
  • Be self-motivated, dependable, and detail-oriented, with a strong work ethic.
  • Be able to manage multiple tasks and shifting priorities in a fast-paced environment.
  • Interact with customers in a patient, professional, and courteous manner.
  • Maintain punctual and consistent attendance.
  • Be willing and able to learn and adapt to company policies, procedures, and changing business needs.
  • Have strong problem-solving and organizational skills.
  • Be comfortable working with computers and learning new software and online systems.

Education & Experience

  • Associate's degree or higher preferred.
  • Minimum one year of relevant customer service, account management, sales support, or related experience preferred.
  • Equivalent combination of education and experience may be considered.

Computer Skills

  • Proficiency with personal computers in a Windows environment.
  • Ability to quickly learn and efficiently use various software applications and online systems.
  • Experience with order entry, inventory, CRM, or e-commerce systems is a plus.

Language & Communication Skills

  • Excellent English verbal and written communication skills.
  • Ability to communicate clearly and professionally with customers by phone and email.
  • Strong spelling, grammar, and attention to detail.

Compensation & Benefits

  • $26.00 per hour
  • Full-time employment
  • Medical insurance
  • Dental insurance
  • Life Insurance
  • 401(k) retirement plan
  • 401(k) matching
  • Year-End Profit sharing.
  • Paid time off
  • Paid holidays

Schedule

Monday–Friday

8:15 AM–5:00 PM

How to Apply

We are accepting applications immediately. Qualified candidates will first be contacted for a phone interview, followed by an in-person interview at our corporate facility.

Please include your phone number and personal email address on your resume.

Please apply only if you meet the qualifications and are available to attend an in-person interview at our Brea, California facility within one week of applying.

Job Type: Full-Time

Work Location: In Person

  • Shift: Day Shift

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