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Rma Analyst Jobs in Tennessee (NOW HIRING)

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Loan Relationship Officer

Camden, TN · On-site

$35K - $45K/yr

Analyze financial statements, tax returns, credit reports, and other documentation to evaluate ... Formal credit training or a commercial lending certification a plus (e.g., RMA Credit Risk ...

Ensure RMA shipment and returns management; * Participate in the on ongoing training programs ... Excellent technical analytical skills * Ability to read and interpret wiring diagrams * Valid ...

Shipping Supervisor

Smyrna, TN · On-site

$58K - $66K/yr

Oversees all Return Material Authorization (RMA) product and processes. * Communicates with ... Analytical and problem-solving abilities to identify and resolve shipping issues. * Proficiency ...

The Buyer will also work with the Quality team to issue RMA's to suppliers for defective components ... Analyze usage, supplier lead times and material availability to ensure zero downtime on production ...

Buyer

Franklin, TN · On-site

$65 - $90/hr

The Buyer will also work with the Quality team to issue RMA's to suppliers for defective components ... Analyze usage, supplier lead times and material availability to ensure zero downtime on production ...

Analyze and conduct systematic loan reviews of business-related credits to ascertain adequacy of ... Graduate degree or Professional certification a plus (i.e. - RMA CRC) * Underwriting, lending, or ...

$58 - $66/hr

Oversees all Return Material Authorization (RMA) product and processes. * Communicates with ... Analytical and problem-solving abilities to identify and resolve shipping issues. * Proficiency ...

Showing results 21-40

Rma Analyst information

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.

What cities in Tennessee are hiring for Rma Analyst jobs?

Cities in Tennessee with the most Rma Analyst job openings:

Loan Relationship Officer

Apex Bank

Camden, TN • On-site

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

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Apex Bank rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

151st of 175 rated banks


Job description

Loan Relationship Officer

Apex Bank is seeking a qualified candidate for a Loan Relationship Officer to join our team in Camden, Tennessee. As a premier community bank with branches statewide, we are looking for a dedicated professional who is eager to learn and grow their career with us.

Job Description

The Loan Relationship Officer is responsible for developing, managing, and growing a portfolio of loan clients while delivering exceptional financial solutions tailored to each client's needs. This role serves as the primary point of contact between the financial institution and its borrowing clients, balancing business development activities with sound credit analysis and ongoing relationship management.

Key Responsibilities

Business Development

  • Proactively identify and solicit new loan business through networking, referrals, community involvement, and direct outreach.
  • Build and maintain a robust pipeline of prospective borrowers across commercial, consumer, and/or mortgage lending segments.
  • Cross-sell other bank products and services (deposits, treasury management, insurance, etc.) to deepen client relationships.
  • Represent the institution at community events, industry associations, and business functions.

Loan Origination & Credit Analysis

  • Interview applicants to gather financial information and assess borrowing needs.
  • Analyze financial statements, tax returns, credit reports, and other documentation to evaluate creditworthiness.
  • Structure loan proposals that balance client needs with the institution's risk appetite and lending guidelines.
  • Prepare and present credit packages to underwriters or loan committees for approval.
  • Ensure all loan applications comply with applicable laws, regulations, and internal policies (e.g., HMDA, CRA, BSA/AML, ECOA).

Portfolio Management

  • Actively monitor and manage an assigned portfolio of existing loan relationships.
  • Conduct regular client reviews to identify changes in financial condition or borrowing needs.
  • Track covenant compliance, financial reporting requirements, and loan covenants.
  • Identify and escalate early warning signs of credit deterioration in a timely manner.
  • Collaborate with credit risk and collections teams to resolve delinquencies and problem loans.

Client Relationship Management

  • Serve as a trusted financial advisor to clients, providing guidance on financing options and solutions.
  • Respond promptly to client inquiries, concerns, and service requests.
  • Maintain regular contact with clients to strengthen relationships and identify new opportunities.
  • Ensure a seamless and professional client experience throughout the loan lifecycle.

Preferred Qualifications

Education

  • High School Degree for Greater
  • Formal credit training or a commercial lending certification a plus (e.g., RMA Credit Risk Certification) is a plus.

Experience

  • Minimum 3–5 years of experience preferred in commercial, consumer, or mortgage lending.
  • Demonstrated track record of business development and meeting or exceeding loan production goals.
  • Experience with financial statement analysis and credit underwriting preferred.

Skills & Competencies

  • Strong analytical and critical thinking skills with attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to build rapport and establish trust with clients and internal stakeholders.
  • Proficiency with loan origination systems (LOS), CRM platforms, and MS Office Suite.
  • Sound knowledge of lending regulations and compliance requirements.
  • Self-motivated with strong organizational and time management skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Performance Metrics

  • Loan origination volume and portfolio growth targets
  • Portfolio quality (delinquency rate, charge-off rate)
  • Client retention and satisfaction scores
  • Cross-sell and deposit growth goals
  • Compliance and audit ratings

Working Conditions

  • Primarily office-based with regular travel for client calls and community activities.
  • Standard business hours with occasional evening or weekend commitments for networking events.
  • May require periodic visits to borrower business sites or properties.

Compensation and Benefits:

  • Competitive Salary, Based Upon Experience
  • Health Benefits: Medical, Dental, & Vision
  • 401K with Company Matching
  • Paid Time Off
  • Monday to Friday Work Schedule

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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