ZipRecruiter

Log In

1

Risk Operations Jobs in California (NOW HIRING)

Intuit

Staff Fraud & Risk Analyst

Mountain View, CA · On-site

$176K - $238K/yr

Responsibilities - Partner with Risk Policy and Operations teams to stress test ROI models for new product launches and policy changes - validating loss absorption assumptions and revenue-offset ...

Newegg

Director, Risk Management

Diamond Bar, CA · On-site

Partner closely with Legal, HR, IT, Finance, and Operations leadership to guide risk-related decision-making. Insurance Program Leadership * Oversee Newegg's full corporate insurance portfolio ...

Deloitte

Cyber Insider Risk Manager

San Francisco, CA · On-site

Qualifications Required: 6+ years of experience in insider risk, security operations, investigations, compliance, data protection, or enterprise risk management 2+ years of experience managing an ...

Deloitte

Cyber Insider Risk Manager

Los Angeles, CA

Qualifications Required: 6+ years of experience in insider risk, security operations, investigations, compliance, data protection, or enterprise risk management 2+ years of experience managing an ...

Coinme

Director of Payments & Risk

San Francisco, CA · On-site

You build and govern AI-assisted workflows that carry much of the operational load, and you develop ... Own the fraud risk strategy and the end-to-end defense architecture across the payments stack ...

previous pagenext page

Showing results 21-40

All JobsRisk Operations JobsRisk Operations Jobs in California

Risk Operations information

What are the most common challenges faced by professionals in risk operations, and how can they be overcome?

Professionals in Risk Operations frequently encounter challenges such as rapidly evolving fraud tactics, balancing regulatory compliance with efficient operations, and managing large volumes of data for decision-making. Staying updated with the latest fraud trends and regulatory changes is essential, as is collaborating closely with compliance, customer service, and IT teams. Utilizing advanced analytics tools and ongoing training can help address these challenges, ensuring risks are identified quickly while maintaining a positive customer experience.

What is risk operations?

Risk operations refer to the processes and teams within an organization that are responsible for identifying, assessing, managing, and mitigating risks related to business activities. This can include monitoring transactions for fraud, ensuring compliance with regulations, analyzing data to detect suspicious activity, and implementing controls to protect the company from financial and reputational harm. Risk operations professionals often work closely with legal, compliance, and security teams to develop strategies and tools that minimize potential losses. Their work is essential for maintaining trust with customers and meeting regulatory requirements.

What are the key skills and qualifications needed to thrive as a risk operations professional, and why are they important?

To thrive in Risk Operations, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field, often supported by a relevant degree. Familiarity with risk management systems, data analysis tools like Excel or SQL, and sometimes certifications such as FRM or CAMS are typically required. Excellent problem-solving abilities, communication, and adaptability help you stand out in this role. These skills are vital for accurately identifying, assessing, and mitigating operational risks to protect the organization's assets and ensure regulatory compliance.

What is the difference between Risk Operations vs Risk Analyst?

AspectRisk OperationsRisk Analyst
Required CredentialsBachelor's degree, certifications like FRM or CRM often preferredBachelor's degree, certifications like FRM or CRM often preferred
Work EnvironmentOperational teams, risk management departments, often in financial institutionsAnalytical teams, risk management units, in finance and banking sectors
Employer & Industry UsageUsed across financial services, banking, insurance for risk management processesCommonly employed in finance, banking, and investment firms for risk assessment

Risk Operations and Risk Analyst roles share similar credentials and industry usage, but Risk Operations focuses on managing risk processes and systems, while Risk Analysts primarily analyze data to identify risks. Both roles are vital in financial sectors, often working closely together to ensure comprehensive risk management.

What are popular job titles related to Risk Operations jobs in California? For Risk Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Risk Operations jobs in California look for? The top searched job categories for Risk Operations jobs in California are:
What cities in California are hiring for Risk Operations jobs? Cities in California with the most Risk Operations job openings:
Risk Operations jobs near you
Infographic showing various Risk Operations job openings in California as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

CX Manager, Customer Trust & Risk Operations

SKIMS

Los Angeles, CA • On-site

$144K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Skims rating

7.5

Company rating: 7.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description


SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.
At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.
We are seeking a highly analytical, strategic minded, and tactical Manager, Customer Trust & Risk Operations to lead initiatives that protect the business from fraud, abuse, payment risk, and operational loss while ensuring a`` seamless experience for legitimate customers. 
This role sits at the intersection of Customer Experience, Fraud Prevention, Payments, Data Analytics, and Technology. The ideal candidate is equally comfortable diving into data, managing vendor relationships, building business cases, and developing scalable strategies that balance customer experience with risk mitigation. 
As SKIMS continues to scale globally, this role will be responsible for evolving our fraud and abuse prevention capabilities, identifying emerging risks, optimizing operational processes, and partnering cross-functionally to implement solutions that protect both our customers and our business. 

Fraud & Risk Strategy 
  • Develop and execute strategies to reduce payment & return fraud, policy abuse, and operational loss across the customer journey. 
  • Monitor emerging fraud trends and identify opportunities to strengthen controls while minimizing impact to legitimate customers. 
  • Partner with Customer Experience, Retail, Product, Engineering, and Finance teams to implement scalable fraud prevention solutions. 
  • Establish reporting, KPIs, and governance processes to measure risk performance and business impact. 
  • Work closely with SKIMS Data Security & Compliance leadership as needed 

Fraud Platform Management
  • Own the relationship, strategy, and performance management of fraud prevention technology partners. 
  • Continuously evaluate platform performance, rule effectiveness, approval rates, fraud capture rates, and customer impact. 
  • Manage fraud rules and workflows across checkout, account activity, and post-purchase experiences. 
  • Identify opportunities to improve automation, accuracy, and operational efficiency. 

Customer Abuse & Policy Governance
  • Lead efforts to identify and mitigate abuse of customer-facing policies including refunds, reships, store credits, returns, and other exception-based programs. 
  • Develop reporting and monitoring frameworks that identify abuse patterns and emerging risks. 
  • Recommend policy improvements that balance customer experience, fairness, and business protection. 
  • Oversee customer blocking, abuse investigations, and escalation processes. 

Security Access Governance & Blocklist Operations
  • Partner with Data Security & Compliance to support controlled fraud-prevention actions, including the review and submission of IP addresses, email addresses, customer identifiers, and other fraud indicators for approved blocklist or risk-control workflows. 
  • Operate within defined access-control procedures for Shopify and related fraud-prevention platforms, including least-privilege access, approval requirements, audit logging, and documented change management. 
  • Ensure customer blocking, fraud tagging, and account-level risk actions are supported by documented evidence, business justification, and appropriate escalation where customer impact or legal/privacy risk may exist. 
  • Collaborate with Data Security, Legal, Customer Experience, and Engineering to ensure fraud controls are implemented in a way that protects customers, limits unnecessary data exposure, and avoids blocking legitimate users. 
  • Maintain clear documentation of fraud indicators, blocklist submissions, investigation outcomes, and control changes to support auditability, governance, and operational continuity. 

Chargebacks & Payment Risk 
  • Lead overall chargeback strategy and performance. 
  • Manage and support the Chargebacks Specialist responsible for dispute management and evidence submissions. 
  • Monitor payment network thresholds and implement proactive strategies to reduce exposure. 
  • Partner with Finance and Payments teams to identify root causes and improve outcomes. 

Analytics & Insights 
  • Analyze refund, reship, return, and fraud-related trends to identify areas of risk and opportunity. 
  • Develop executive-level reporting that quantifies business impact, loss prevention, and performance improvements. 
  • Build data-driven recommendations that support strategic decision-making and investment prioritization. 
  • Partner with leadership to develop loss prevention strategies as business volume continues to scale. 

Returns & Post-Purchase Risk 
  • Own fraud and abuse prevention strategies within returns and post-purchase experiences. 
  • Manage return abuse technologies and associated vendor relationships. 
  • Partner with Operations and CX teams to identify opportunities for automation and improved controls. 
  • Evaluate pilot programs and recommend expansion strategies based on performance and ROI. 

International Risk Expansion 
  • Build scalable fraud prevention frameworks to support international market growth. 
  • Partner with regional teams to identify local fraud patterns, operational risks, and market-specific requirements. 
  • Develop processes and controls that support global consistency while accounting for regional differences. 
  • 4+ years of experience in fraud prevention, risk operations, payments, trust & safety, loss prevention, customer operations, or related fields. 
  • Strong analytical capabilities with experience using data to identify trends and drive business decisions. 
  • Experience managing fraud prevention platforms and third-party vendors. 
  • Understanding of chargebacks, payment risk, policy abuse, and eCommerce fraud patterns. 
  • Experience leading cross-functional initiatives across Operations, Technology, Product, Finance, and Customer Experience teams. 
  • Strong communication and stakeholder management skills. 
  • Experience working in high-growth eCommerce, retail, marketplace, fintech, or subscription businesses preferred. 
  • Experience working with elevated-access workflows in eCommerce platforms, fraud tooling, or customer operations systems, with an understanding of least-privilege access and auditability requirements. 
  • Familiarity with fraud indicators such as IP addresses, email addresses, device signals, payment patterns, order velocity, account behavior, and abuse trends. 
  • Ability to handle sensitive customer and fraud-related data responsibly, including adherence to privacy, security, and internal access-governance requirements. 
  • Experience documenting fraud investigations, escalation decisions, and control changes in a clear, repeatable, and auditable manner. 
 

Success in this Role
Within the first 12 months, success will include:
  • Improved fraud prevention effectiveness while maintaining a positive customer experience and high acceptance rates. 
  • Reduced financial losses associated with policy abuse, fraud, chargebacks, and operational exceptions. 
  • Increased visibility into customer abuse trends and risk exposure through improved reporting and analytics. 
  • Strong vendor performance management and optimization of fraud prevention technology investments. 
  • Scalable fraud and trust frameworks that support SKIMS' continued international growth. 
 

Benefits and Culture
  • Up to 100% Company Paid Healthcare (medical, dental, vision) 
  • Kind Body Fertility Benefits   
  • 401(k) savings plan with up to 4% match 
  • Unlimited PTO  
  • Full Access to LinkedIn learning 
  • Employee Discounts  
Perks (HQ Location)
  • Free weekly catered lunch at HQ - M/T/W/Th
  • Dog-Friendly office on a Thursday and Friday
  • Free Swag Giveaways  
  • Annual Holiday Party 
  • Annual Summer Party  
  • Invitations to pop-ups and other company events  
  • Complimentary daily office snacks and beverages 
 

What Skims employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply