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Rewards Club Representative Jobs in Washington (NOW HIRING)

Manager, Team Member Experience

Rockville, MD · On-site

$18.75 - $21/hr

Team Member Rewards, Milestone Recognition and Referral Bonuses * Career Development Opportunities ... Must represent Cooper's Hawk Values * Must be at least 21 years of age * Must have experience as a ...

Showing results 41-49

Rewards Club Representative information

What is a rewards club representative?

Rewards Club Representatives are customer service professionals who manage and promote loyalty or rewards programs for businesses, such as casinos, hotels, or retail stores. Their main responsibilities include enrolling new members, explaining program benefits, answering questions, and resolving issues related to rewards points or member accounts. They also help ensure members have a positive experience, encouraging repeat business and customer loyalty. Rewards Club Representatives often work at dedicated desks or kiosks, interacting directly with customers both in person and sometimes over the phone or online.

What are the key skills and qualifications needed to thrive as a rewards club representative?

To thrive as a Rewards Club Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, loyalty program software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help you build rapport and resolve member concerns effectively. These skills ensure a positive guest experience, foster customer loyalty, and support the overall success of the rewards program.

What are some common challenges rewards club representatives face when assisting members, and how can they effectively overcome them?

Rewards Club Representatives often encounter challenges such as handling dissatisfied members, clarifying complex program rules, and managing high volumes of inquiries during peak times. To overcome these, it's important to develop strong communication and problem-solving skills, remain patient, and stay up-to-date with program details and updates. Building rapport with members and working closely with team members helps ensure issues are resolved efficiently and customers have positive experiences.

What is the difference between Rewards Club Representative vs Customer Service Associate?

AspectRewards Club RepresentativeCustomer Service Associate
CredentialsBasic customer service skills, sometimes loyalty program knowledgeBasic customer service skills, sometimes retail or service industry experience
Work EnvironmentCasino, hospitality, or retail loyalty programsRetail stores, call centers, or service counters
Employer & IndustryCasinos, hotels, retail chainsRetail, hospitality, or service industries

Both roles focus on customer interaction, but Rewards Club Representatives specialize in managing loyalty programs within casinos or retail environments, while Customer Service Associates handle general customer inquiries across various industries. The main difference lies in the specific focus on rewards programs versus broader customer service tasks.

Is remote Rewards Club Representative a stressful job?

A remote Rewards Club Representative role can involve handling customer inquiries, resolving issues, and maintaining a positive customer experience, which may lead to some stress during busy periods. The job typically requires strong communication skills, patience, and the ability to manage multiple tasks efficiently. Overall, stress levels depend on workload, company support, and individual resilience.

What are popular job titles related to Rewards Club Representative jobs in Washington?

For Rewards Club Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Rewards Club Representative jobs in Washington look for?

The top searched job categories for Rewards Club Representative jobs in Washington are:

What cities in Washington are hiring for Rewards Club Representative jobs?

Cities in Washington with the most Rewards Club Representative job openings:

Infographic showing various Rewards Club Representative job openings in Washington as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution.

$84K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Job description

EKM Compensation range is $84,000-$100,000/year + 15% bonus potential.
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

As Executive Kitchen Manager, you’ll oversee a fast-paced, high-volume scratch kitchen, driving the culinary execution of our uniquely inspired menu that is thoughtfully paired with our Cooper’s Hawk wines.  You’ll provide team leadership and development so you can work together to achieve operational excellence in food quality, consistency, safety and service. 

 

What You’ll Get

  • Incredible Discounts:
    • Monthly Dining Allowance
    • 50% Dining and Carryout
    • 40% Retail Wine
    • 20% Retail and Private Events
    • Monthly Complimentary Wine Tasting for Two 
  • Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
  • Company Matching 401(k) Retirement Savings Plan
  • Flexible Savings Accounts- Health and Dependent Care
  • Health Savings Account 
  • Long-Term Disability; Voluntary Short-Term Disability
  • Basic Life and AD&D Insurance (with option to purchase additional coverage)
  • Paid Parental Leave
  • Highly Competitive Pay plus Team Member Incentives & Rewards  
  • Paid Time Off
  • Access to Team Member Relief Program
  • Employee Assistance Program, providing mental health, legal and financial counseling.
  • “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
  • Employee Referral Bonus Program
  • Milestones Recognition Program
  • GMs and EKMs participate in a Team Member Development program to earn a $20,000 cash incentive
  • Annual Destination Conference for General Managers and Executive Kitchen Managers
  • Career Development Opportunities

 

What You’ll Do 

  • Oversee overall kitchen operations 
  • Partner closely with the Culinary kitchen team to embrace and execute new menu items  
  • Adhere to policies and manage and train others on standard operating systems and procedures
  • Ensure collaboration between kitchen and front of house operations 
  • Represent company values and create a respectful, positive and professional work environment
  • Manage people by: 
    • Conducting and overseeing final interviews and approving kitchen team member hiring decisions
    • Introducing and supervising the implementation of kitchen training materials to the team
    • Reviewing and approving schedules to align with forecasting in a timely manner
    • Developing and retaining Managers and Team Members
  • Lead menu and system rollouts and kitchen initiatives
  • Lead Community meetings based on Piccolo Buco’s values and have open communication to inspire the team
  • Demonstrate depth of knowledge in food quality and recipes
  • Execute private events, including monthly themed Wine Club dinners
  • Maximize financial and operational results
  • Work closely with management teams to conduct weekly food inventory
  • Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite
  • Maintain a safe and healthy work environment and uphold food safety standards
  • Maintain a professional image by adhering to guidelines listed in the Team Member Handbook
  • Other duties as assigned 

What You’ll Need 

  • 2-3 years of kitchen management experience in a full-service restaurant. Scratch kitchen experience preferred 
  • Excellent verbal and written communication skills 
  • Ability to read, understand and communicate in English 
  • Demonstrates financial acumen 
  • Proficient in Microsoft Office Suite
  • Preferred certifications include ServSafe and state/local licensing requirements
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to stand for at least 10 hours per shift
  • Must have the ability to work 50-60 hours per week
  • Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays 
Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.

Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.     

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.