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Rewards Club Representative Jobs in Washington (NOW HIRING)

Cooper's Hawk Winery & Restaurants

Service Assistant

Ashburn, VA · On-site

$13 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Highly Competitive Pay plus Team Member Incentives & Rewards * Pay Access before Pay Day * Flexible ... Must represent Cooper's Hawk Values * Must be at least 18 years of age * An individual who thrives ...

Cooper's Hawk Winery & Restaurant

Service Assistant

Ashburn, VA · On-site

$13 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Highly Competitive Pay plus Team Member Incentives & Rewards * Pay Access before Pay Day * Flexible ... Must represent Cooper's Hawk Values * Must be at least 18 years of age * An individual who thrives ...

Cooper's Hawk Winery & Restaurants

Dishwasher

Ashburn, VA · On-site

$13 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Highly Competitive Pay plus Team Member Incentives & Rewards * Pay Access before Pay Day * Flexible ... Must represent Cooper's Hawk Values * Must be at least 18 years of age * Experience working in a ...

Cooper's Hawk

Dishwasher

Ashburn, VA · On-site

$13 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Highly Competitive Pay plus Team Member Incentives & Rewards * Pay Access before Pay Day * Flexible ... Must represent Cooper's Hawk Values * Must be at least 18 years of age * Experience working in a ...

Cooper's Hawk Winery & Restaurants

Kitchen Manager

Reston, VA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Team Member Rewards, Milestone Recognition and Referral Bonuses * Career Development Opportunities ... Club dinners Make It Personal: Be genuine, listen well, and tailor the experience. * Represent ...

Cooper's Hawk

Kitchen Manager

Reston, VA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Team Member Rewards, Milestone Recognition and Referral Bonuses * Career Development Opportunities ... Club dinners Make It Personal: Be genuine, listen well, and tailor the experience . * Represent ...

Cooper's Hawk

Executive Kitchen Manager

Reston, VA · On-site

$84K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Highly Competitive Pay plus Team Member Incentives & Rewards * Paid Time Off * Access to Team ... Represent company values and create a respectful, positive and professional work environment

Cooper's Hawk

Executive Kitchen Manager

Woodbridge, VA · On-site

$84K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Highly Competitive Pay plus Team Member Incentives & Rewards * Paid Time Off * Access to Team ... Represent company values and create a respectful, positive and professional work environment

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Rewards Club Representative information

What is a rewards club representative?

Rewards Club Representatives are customer service professionals who manage and promote loyalty or rewards programs for businesses, such as casinos, hotels, or retail stores. Their main responsibilities include enrolling new members, explaining program benefits, answering questions, and resolving issues related to rewards points or member accounts. They also help ensure members have a positive experience, encouraging repeat business and customer loyalty. Rewards Club Representatives often work at dedicated desks or kiosks, interacting directly with customers both in person and sometimes over the phone or online.

What are the key skills and qualifications needed to thrive as a rewards club representative?

To thrive as a Rewards Club Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, loyalty program software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help you build rapport and resolve member concerns effectively. These skills ensure a positive guest experience, foster customer loyalty, and support the overall success of the rewards program.

What are some common challenges rewards club representatives face when assisting members, and how can they effectively overcome them?

Rewards Club Representatives often encounter challenges such as handling dissatisfied members, clarifying complex program rules, and managing high volumes of inquiries during peak times. To overcome these, it's important to develop strong communication and problem-solving skills, remain patient, and stay up-to-date with program details and updates. Building rapport with members and working closely with team members helps ensure issues are resolved efficiently and customers have positive experiences.

What is the difference between Rewards Club Representative vs Customer Service Associate?

AspectRewards Club RepresentativeCustomer Service Associate
CredentialsBasic customer service skills, sometimes loyalty program knowledgeBasic customer service skills, sometimes retail or service industry experience
Work EnvironmentCasino, hospitality, or retail loyalty programsRetail stores, call centers, or service counters
Employer & IndustryCasinos, hotels, retail chainsRetail, hospitality, or service industries

Both roles focus on customer interaction, but Rewards Club Representatives specialize in managing loyalty programs within casinos or retail environments, while Customer Service Associates handle general customer inquiries across various industries. The main difference lies in the specific focus on rewards programs versus broader customer service tasks.

Is remote Rewards Club Representative a stressful job?

A remote Rewards Club Representative role can involve handling customer inquiries, resolving issues, and maintaining a positive customer experience, which may lead to some stress during busy periods. The job typically requires strong communication skills, patience, and the ability to manage multiple tasks efficiently. Overall, stress levels depend on workload, company support, and individual resilience.

What are popular job titles related to Rewards Club Representative jobs in Washington?

For Rewards Club Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Rewards Club Representative jobs in Washington look for?

The top searched job categories for Rewards Club Representative jobs in Washington are:

What cities in Washington are hiring for Rewards Club Representative jobs?

Cities in Washington with the most Rewards Club Representative job openings:

Rewards Club Representative jobs near you
Infographic showing various Rewards Club Representative job openings in Washington as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution.

Service Assistant

Cooper's Hawk Winery & Restaurants

Ashburn, VA • On-site

$13 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest.  They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience. 

Compensation Range: $13.00-15.00/hour

Pay offered is determined by skills, qualifications and experience. 

What You’ll Get

  • Incredible Discounts:
    • 50% Dining and Carryout
    • 40% Retail Wine
    • 20% Retail and Private Events
    • Monthly Complimentary Wine Tasting for Two 
  • Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
  • Company Matching 401(k) Retirement Savings Plan
  • Flexible Savings Accounts- Health and Dependent Care 
  • Highly Competitive Pay plus Team Member Incentives & Rewards  
  • Pay Access before Pay Day 
  • Flexible Schedules 
  • Paid Time Off
  • Access to Team Member Relief Program
  • Employee Assistance Program, providing mental health, legal and financial counseling.
  • “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
  • Employee Referral Bonus Program
  • Wine and Culinary Education 
  • Career Growth Flight Plan
  • Milestones Recognition Program

What You’ll Do  

  • Greet all Guests with hospitality and friendliness  
  • Actively communicate with all departments within the restaurant to ensure a memorable guest experience  
  • Adhere to all Cooper’s Hawk service standards and food handling procedures 
  • Pick up and deliver food orders to the table as assigned, as well for carry-out orders 
  • Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner 
  • Maintain knowledge of Cooper’s Hawk menu 
  • Ensure dishes are stocked and available for table service and table silverware is ready for service 
  • Maintain a safe, clean, organized, and stocked work area  
  • Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members 
  • Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines  
  • Perform other duties as assigned 

What You’ll Need  

  • Must represent Cooper’s Hawk Values 
  • Must be at least 18 years of age 
  • An individual who thrives in a team-based environment 
  • Has a passion for guest service and hospitality-focused 
  • Must be able to read, write and understand English 
  • Ability to work flexible shifts and schedules, inclusive of weekends and some holidays 
  • Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment 
  • Ability to lift and carry up to 40 lbs. 
  • Ability to stand and walk up to 10 hours per shift 
  • Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation 

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.   

Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.   

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. 

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.

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