Operations Manager
Overland Park, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Overland Park, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Overland Park, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Overland Park, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Wichita, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Wichita, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Merriam, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Merriam, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Olathe, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Operations Manager
Olathe, KS · On-site
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Wichita, KS · On-site
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Wichita, KS · On-site
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Olathe, KS · On-site
$50K - $120K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Olathe, KS · On-site
$50K - $120K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Wichita, KS · On-site
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Wichita, KS · On-site
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Merriam, KS · On-site
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Merriam, KS · On-site
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Emporia, KS · On-site
$36K - $75K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Emporia, KS · On-site
$36K - $75K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Mcpherson, KS · On-site
$30K - $80K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Mcpherson, KS · On-site
$30K - $80K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Emporia, KS · On-site
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Emporia, KS · On-site
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Hutchinson, KS · On-site
$60K - $80K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Fitness Manager
Hutchinson, KS · On-site
$60K - $80K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Sales Manager
Hutchinson, KS · On-site
... Club Managers Expectations: * Present a professional demeanor at all times when representing the ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Sales Manager
Hutchinson, KS · On-site
... Club Managers Expectations: * Present a professional demeanor at all times when representing the ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Personal Training associate
Mcpherson, KS · On-site
$50K - $75K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Personal Training associate
Mcpherson, KS · On-site
$50K - $75K/yr
Present a professional demeanor at all times when representing the club. * Provide input in ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Aquatic Director
Topeka, KS · On-site
$35K - $46K/yr
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Aquatic Director
Topeka, KS · On-site
$35K - $46K/yr
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Sales Manager
Overland Park, KS · On-site
Report and communicate daily with Club General Manager as well as Regional Manager on achievement ... Present a professional demeanor with utmost integrity at all times when representing the Genesis ...
Sales Manager
Overland Park, KS · On-site
Report and communicate daily with Club General Manager as well as Regional Manager on achievement ... Present a professional demeanor with utmost integrity at all times when representing the Genesis ...
Front Desk Associate
Olathe, KS · On-site
$13.25 - $17/hr
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Front Desk Associate
Olathe, KS · On-site
$13.25 - $17/hr
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Front Desk Associate
Leavenworth, KS · On-site
$13.50 - $17.25/hr
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Front Desk Associate
Leavenworth, KS · On-site
$13.50 - $17.25/hr
... representing the Genesis Health Clubs * Provide input in developing strategies to support club ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)
Rewards Club Representative information
What is a rewards club representative?
Rewards Club Representatives are customer service professionals who manage and promote loyalty or rewards programs for businesses, such as casinos, hotels, or retail stores. Their main responsibilities include enrolling new members, explaining program benefits, answering questions, and resolving issues related to rewards points or member accounts. They also help ensure members have a positive experience, encouraging repeat business and customer loyalty. Rewards Club Representatives often work at dedicated desks or kiosks, interacting directly with customers both in person and sometimes over the phone or online.
What are the key skills and qualifications needed to thrive as a rewards club representative?
To thrive as a Rewards Club Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, loyalty program software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help you build rapport and resolve member concerns effectively. These skills ensure a positive guest experience, foster customer loyalty, and support the overall success of the rewards program.
What are some common challenges rewards club representatives face when assisting members, and how can they effectively overcome them?
Rewards Club Representatives often encounter challenges such as handling dissatisfied members, clarifying complex program rules, and managing high volumes of inquiries during peak times. To overcome these, it's important to develop strong communication and problem-solving skills, remain patient, and stay up-to-date with program details and updates. Building rapport with members and working closely with team members helps ensure issues are resolved efficiently and customers have positive experiences.
What is the difference between Rewards Club Representative vs Customer Service Associate?
| Aspect | Rewards Club Representative | Customer Service Associate |
|---|---|---|
| Credentials | Basic customer service skills, sometimes loyalty program knowledge | Basic customer service skills, sometimes retail or service industry experience |
| Work Environment | Casino, hospitality, or retail loyalty programs | Retail stores, call centers, or service counters |
| Employer & Industry | Casinos, hotels, retail chains | Retail, hospitality, or service industries |
Both roles focus on customer interaction, but Rewards Club Representatives specialize in managing loyalty programs within casinos or retail environments, while Customer Service Associates handle general customer inquiries across various industries. The main difference lies in the specific focus on rewards programs versus broader customer service tasks.
What are popular job titles related to Rewards Club Representative jobs in Kansas?
For Rewards Club Representative jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Rewards Club Representative jobs in Kansas look for?
The top searched job categories for Rewards Club Representative jobs in Kansas are:
What cities in Kansas are hiring for Rewards Club Representative jobs?
Cities in Kansas with the most Rewards Club Representative job openings:
Full-time
Medical, Dental, Retirement, PTO
Re-posted 20 days ago
Genesis Health Clubs rating
5.2
Based on 27 frontline employees who took The Breakroom Quiz
53rd of 63 rated gym and leisure clubs
Job description
Benefits:
This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.
Duties and Responsibilities:
Expectations:
Job Requirements:
Physical Requirements:
Genesis Health Clubs
Join the Genesis Health Clubs Family - Where Passion Meets Purpose!
Genesis Health Clubs is the largest privately owned health club company in the country, with 88 locations across 14 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.
Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we're a movement grounded in core values that guide everything we do.
At Genesis, our mission begins with MMFI: Make Me Feel Important. We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team, ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.
We Lead by Example, showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily, not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.
For Our Team:
We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.
Why Work With Us:
Whether you're training clients one-on-one or helping families stay active through our extended brands, you'll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.
Ready to Level Up Your Health or Your Career?
If you're passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.
Company Website:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.
Duties and Responsibilities:
- Manage club follow ups to ensure members are not past due and current
- Executes procedures as outlined by front desk and kids club manuals
- Assist Club Manager with all club operations as needed
- Responsible for daily register deposits
- Maintains office supply order
- Responsible for desk inventory
- Responsible for submitting product orders
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
- Ensures front desk is clean, maintained and organized at all times
- Ability to respond quickly and appropriately to emergency situations
- Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
Expectations:
- Present a professional demeanor at all times when representing the Genesis Health Clubs
- Provide input in developing strategies to support club goals and objectives
- Develop and build a team atmosphere among staff and departments
- Ability to respond to common inquiries or complaints from members
- Attend all social functions within the club
- Participate in group classes and regular exercise
Job Requirements:
- Available to work weekends and evenings and holidays
- Ability to work well with others
- Experience in cash handling and credit cards
- 1-2 Years' experience in customer service function
Physical Requirements:
- Ability to stand for long periods of time
- Ability to lift up to 45 pounds
- Ability to communicate with guests and other associates, including reading, writing and speaking
Genesis Health Clubs
Join the Genesis Health Clubs Family - Where Passion Meets Purpose!
Genesis Health Clubs is the largest privately owned health club company in the country, with 88 locations across 14 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.
Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we're a movement grounded in core values that guide everything we do.
At Genesis, our mission begins with MMFI: Make Me Feel Important. We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team, ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.
We Lead by Example, showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily, not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.
For Our Team:
We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.
Why Work With Us:
- Above-industry average pay and strong employee rewards
- Medical and dental coverage
- 401(k)
- Paid Time Off (PTO)
- Rapid career advancement in a fast-growing organization
- The opportunity to uplift your community every day
- Free all-access gym membership
- A passionate, supportive culture where Staff is Family
Whether you're training clients one-on-one or helping families stay active through our extended brands, you'll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.
Ready to Level Up Your Health or Your Career?
If you're passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.
Company Website:
What Genesis Health Clubs employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Genesis Health Clubs
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Wichita, KS, US
Year founded
1986