The Country Risk Review Head leads Citi's Country Franchise Review (CFR) and Country Watchlist (WL) Actions processes, which are critical components of Citi's Country Risk Management Framework. The ...
The Country Risk Review Head leads Citi's Country Franchise Review (CFR) and Country Watchlist (WL) Actions processes, which are critical components of Citi's Country Risk Management Framework. The ...
Reviewer Appraiser
Dallas, TX · On-site
$36.63 - $48.85/hr
Reviews appraisals and reports including desktop valuations from a wide variety of bank channels. Reviewer Appraiser positions review all types of residential appraisal reports, including complex and ...
Reviewer Appraiser
Dallas, TX · On-site
$36.63 - $48.85/hr
Reviews appraisals and reports including desktop valuations from a wide variety of bank channels. Reviewer Appraiser positions review all types of residential appraisal reports, including complex and ...
Matter Mobility Reviewer
Dallas, TX · On-site
$71K - $104K/yr
Matter Mobility Reviewer Help Protect the Integrity of Client Information Ashurst Perkins Coie US LLP is seeking a detail-oriented and collaborative professional to join our Information Governance ...
New
Matter Mobility Reviewer
Dallas, TX · On-site
$71K - $104K/yr
Matter Mobility Reviewer Help Protect the Integrity of Client Information Ashurst Perkins Coie US LLP is seeking a detail-oriented and collaborative professional to join our Information Governance ...
New
Matter Mobility Reviewer
Austin, TX · On-site
$71K - $104K/yr
Matter Mobility Reviewer Help Protect the Integrity of Client Information Ashurst Perkins Coie US LLP is seeking a detail-oriented and collaborative professional to join our Information Governance ...
New
Matter Mobility Reviewer
Austin, TX · On-site
$71K - $104K/yr
Matter Mobility Reviewer Help Protect the Integrity of Client Information Ashurst Perkins Coie US LLP is seeking a detail-oriented and collaborative professional to join our Information Governance ...
New
Nurse Reviewer 1
Grand Prairie, TX · On-site
Works on reviews that are routine having limited or no previous medical review experience requiring guidance by more senior colleagues and/or management. Partners with more senior colleagues to ...
Nurse Reviewer 1
Grand Prairie, TX · On-site
Works on reviews that are routine having limited or no previous medical review experience requiring guidance by more senior colleagues and/or management. Partners with more senior colleagues to ...
Nurse Reviewer 1
Grand Prairie, TX · On-site
Works on reviews that are routine having limited or no previous medical review experience requiring guidance by more senior colleagues and/or management. Partners with more senior colleagues to ...
Nurse Reviewer 1
Grand Prairie, TX · On-site
Works on reviews that are routine having limited or no previous medical review experience requiring guidance by more senior colleagues and/or management. Partners with more senior colleagues to ...
Nurse Reviewer 1
Grand Prairie, TX · On-site
Works on reviews that are routine having limited or no previous medical review experience requiring guidance by more senior colleagues and/or management. Partners with more senior colleagues to ...
Nurse Reviewer 1
Grand Prairie, TX · On-site
Works on reviews that are routine having limited or no previous medical review experience requiring guidance by more senior colleagues and/or management. Partners with more senior colleagues to ...
Continued stay reviews * Transitional care reviews (Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Acute Care Hospital) * Related follow-up activities and documentation ...
Quick apply
Continued stay reviews * Transitional care reviews (Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Acute Care Hospital) * Related follow-up activities and documentation ...
Reviews and responds to all 3rd party level of care utilization reviews to ensure that OCOK youth are receiving appropriate services based on their needs. Will track Network Provider progress.
Reviews and responds to all 3rd party level of care utilization reviews to ensure that OCOK youth are receiving appropriate services based on their needs. Will track Network Provider progress.
Nurse Concurrent Review
Houston, TX · On-site
$75K/yr
... care reviews (Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Acute Care Hospital) • Related follow-up activities and documentation updates • Engage in clinical ...
Nurse Concurrent Review
Houston, TX · On-site
$75K/yr
... care reviews (Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Acute Care Hospital) • Related follow-up activities and documentation updates • Engage in clinical ...
Credit Review Officer
Dallas, TX · On-site
For all reviews, analyze credit memos for complex lending transactions to: * Determine if credit analysis was sufficiently thorough and conclusions were reasonable. This includes evaluating ...
Credit Review Officer
Dallas, TX · On-site
For all reviews, analyze credit memos for complex lending transactions to: * Determine if credit analysis was sufficiently thorough and conclusions were reasonable. This includes evaluating ...
For all reviews, analyze credit memos for complex lending transactions to: * Determine if credit analysis was sufficiently thorough and conclusions were reasonable. This includes evaluating ...
For all reviews, analyze credit memos for complex lending transactions to: * Determine if credit analysis was sufficiently thorough and conclusions were reasonable. This includes evaluating ...
Credit Review Officer
Dallas, TX · On-site
For all reviews, analyze credit memos for complex lending transactions to: * Determine if credit analysis was sufficiently thorough and conclusions were reasonable. This includes evaluating ...
Credit Review Officer
Dallas, TX · On-site
For all reviews, analyze credit memos for complex lending transactions to: * Determine if credit analysis was sufficiently thorough and conclusions were reasonable. This includes evaluating ...
Reviews and responds to all 3rd party level of care utilization reviews to ensure that OCOK youth are receiving appropriate services based on their needs. Will track Network Provider progress.
Reviews and responds to all 3rd party level of care utilization reviews to ensure that OCOK youth are receiving appropriate services based on their needs. Will track Network Provider progress.
Reviews and responds to all 3rd party level of care utilization reviews to ensure that OCOK youth are receiving appropriate services based on their needs. Will track Network Provider progress.
Quick apply
Reviews and responds to all 3rd party level of care utilization reviews to ensure that OCOK youth are receiving appropriate services based on their needs. Will track Network Provider progress.
Utilization Review Assistant
Odessa, TX · On-site
Assists UM Department with utilization review processes, including the collection and analysis of various computer-based data related to Utilization Review, Care Coordination, and Commercial ...
Utilization Review Assistant
Odessa, TX · On-site
Assists UM Department with utilization review processes, including the collection and analysis of various computer-based data related to Utilization Review, Care Coordination, and Commercial ...
Utilization Review Assistant
Odessa, TX · On-site
Assists UM Department with utilization review processes, including the collection and analysis of various computer-based data related to Utilization Review, Care Coordination, and Commercial ...
Utilization Review Assistant
Odessa, TX · On-site
Assists UM Department with utilization review processes, including the collection and analysis of various computer-based data related to Utilization Review, Care Coordination, and Commercial ...
Nurse, Concurrent Review
Houston, TX · On-site +1
... care reviews (Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Acute Care Hospital) • Related follow-up activities and documentation updates • Engage in clinical ...
Nurse, Concurrent Review
Houston, TX · On-site +1
... care reviews (Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Acute Care Hospital) • Related follow-up activities and documentation updates • Engage in clinical ...
DOCUMENT REVIEW ATTORNEY JOB IN CARROLLTON, TX (15 POSITIONS) PORTUGUESE and ENGLISH Title: Document Review Attorney Duration: 2 months (may extend) Location: Carrollton, TX How to Apply For This ...
DOCUMENT REVIEW ATTORNEY JOB IN CARROLLTON, TX (15 POSITIONS) PORTUGUESE and ENGLISH Title: Document Review Attorney Duration: 2 months (may extend) Location: Carrollton, TX How to Apply For This ...
Admission reviews Continued stay reviews Transitional care reviews (Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Acute Care Hospital) Related follow-up activities and ...
Admission reviews Continued stay reviews Transitional care reviews (Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Acute Care Hospital) Related follow-up activities and ...
Reviews information
What is the difference between Reviews vs Customer Service Representatives?
| Aspect | Reviews | Customer Service Representatives |
|---|---|---|
| Required Credentials | None specific; may include general education or experience | High school diploma or equivalent; sometimes additional training or certifications |
| Work Environment | Online platforms, review sites, or company websites | Call centers, retail stores, or office settings |
| Employer & Industry Usage | Used across various industries to gather feedback | Customer support across retail, tech, healthcare, etc. |
| Common Search & Comparison | Reviews vs Customer Service Representatives |
Reviews involve evaluating products or services and are often written by consumers or third-party evaluators. Customer Service Representatives interact directly with customers to resolve issues and provide support. While reviews focus on feedback and opinions, customer service roles emphasize direct communication and problem-solving. Both are essential in customer experience management but serve different functions within the industry.
How does a reviews specialist typically interact with other departments to ensure accuracy and compliance in published content?
What are the key skills and qualifications needed to thrive as a review analyst, and why are they important?
What are reviews in the context of jobs or businesses?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Citibank rating
8.3
Based on 177 frontline employees who took The Breakroom Quiz
39th of 170 rated banks
Job description
The individual serves as the global owner of the CFR and Country WL Actions processes and is responsible for the associated methodology, governance standards, execution framework, and continuous enhancement of the program. The role provides leadership and oversight of country franchise assessments and proactive risk mitigation actions across Citi's international network and is responsible for driving consistency, transparency, and effective governance throughout the process.
The role requires extensive engagement with senior executives across International, Banking, Risk, and other functions, as well as close partnership with stakeholders across both the First and Second Lines of Defense. The Country Risk Reviews Head is responsible for coordinating the annual review process and ensuring that materials, analysis, and recommendations presented to senior management and country risk governance forums are comprehensive, consistent, and support informed decision making, as well as for coordinating the timely implementation of Country WL Actions for countries which were downgraded on a WL Stage of Alert. The role also provides leadership and oversight to a professional responsible for supporting the execution and coordination of these activities globally.
Responsibilities
- Lead the global Country Franchise Review (CFR) process across approximately 180 countries, ensuring consistent execution and alignment with Citi's Country Risk Management Framework.
- Own and continuously enhance the CFR methodology, governance standards, procedures, and execution framework.
- Oversee the annual CFR process for both Presence Countries and Hub Managed Countries, ensuring timely completion of reviews and comprehensive assessment of country risk profiles and franchise performance.
- Coordinate and lead Country Risk Councils and other governance forums, including the preparation of materials, analysis, recommendations, and senior management presentations.
- Partner with Country Officers, Cluster and Regional Management, Banking leadership, Chief Country Officers and Business Heads (CCO&BHs), and independent Risk Management throughout the Country Franchise Review process.
- Coordinate discussions with senior stakeholders regarding country risk profiles, franchise developments, business plans, vulnerabilities, and emerging risks to support the completion of Country Franchise Reviews.
- Ensure materials, analysis, and recommendations presented to senior management and governance forums are comprehensive, consistent, and support effective decision making.
- Coordinate the governance, escalation, and action-tracking processes associated with countries placed on or downgraded within Citi's Watchlist Stage of Alert.
- Monitor execution of remediation and risk mitigation actions for Watchlist countries and escalate concerns, delays, or emerging issues as appropriate.
- Support Country Risk Management Committees and other governance bodies by providing country assessments, franchise summaries, and recommendations for review.
- Identify opportunities to strengthen processes, reporting, governance, and transparency across the Country Franchise Review and Country Watchlist Actions processes.
- Partner with stakeholders globally to drive process enhancements and efficiencies within the CFR and Country Watchlist Actions processes.
- Develop methodologies, procedures, reporting, and governance standards to improve consistency and effectiveness across the program.
- Provide leadership and oversight for the global coordination of the CFR and Country Watchlist Actions processes, including direct management and development of the supporting resource.
- Build strong partnerships across the First and Second Lines of Defense to ensure effective governance, communication, and execution of the Country Risk Framework.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
- 15+ years of experience in financial services, including at least 10 years of experience in Risk Management, Country Risk, Credit Risk, Franchise Risk, or related disciplines.
- Extensive experience in country risk, sovereign risk, franchise assessments, governance, or related risk management activities.
- Strong knowledge of Country Risk Management frameworks, governance practices, and risk appetite processes.
- Demonstrate understanding of the nature and risk implications from key products within Citi Institutional, Wealth Management and Consumer businesses.
- Experience leading complex global governance, review, or risk assessment programs.
- Proven ability to influence, collaborate with, and build alignment among senior stakeholders across businesses, functions, and geographies.
- Experience managing professionals and leading cross-functional initiatives across a global organization.
- Strong understanding of geopolitical, macroeconomic, sovereign, regulatory, and franchise risk considerations.
- Demonstrated ability to make sound judgments in complex and highly visible situations involving competing priorities and stakeholder perspectives.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Proven ability to work effectively in high-pressure, time-sensitive environments while managing multiple priorities.
- Outstanding written and verbal communication skills, including experience presenting to senior management, governance committees, and executive audiences.
- Strong interpersonal and relationship management skills with the ability to build credibility across a broad range of stakeholders globally.
- Knowledge of Citi's international franchise and country governance processes preferred.
- People management experience and ability to lead, train and manage a small team.
Education
- Bachelor's degree/University degree or equivalent experience.
- Master's degree preferred.
Job Family Group:
Risk Management
Job Family:
In-Business Risk
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$170 000,00 - $300 000,00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
ago 20, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
About Citigroup Inc
Sourced by ZipRecruiter
We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.
Industry
Banking and credit intermediation
Company size
5,001 - 10,000 Employees
Headquarters location
New York City, NY, US