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Reverse Logistics Associate Jobs in California (NOW HIRING)

Suterra

Customer Experience Associate

Fresno, CA

$16.50 - $21.75/hr

We're looking for a Customer Experience Associate who is passionate about providing exceptional ... Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics.

JCPenney

Sales Floor Assistant - Montebello Mall

Montebello, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates, managing company merchandise standards and execution, training and developing ... Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of ...

JCPenney

Sales Floor Assistant - Plaza Bonita

National City, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates, managing company merchandise standards and execution, training and developing ... Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of ...

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Reverse Logistics Associate information

What are the key skills and qualifications needed to thrive as a reverse logistics associate?

To thrive as a Reverse Logistics Associate, you need strong organizational skills, attention to detail, and experience with inventory management, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and shipping software is typically required. Strong problem-solving abilities, effective communication, and teamwork are essential soft skills for this role. These skills ensure efficient processing of returns, minimize losses, and maintain high customer satisfaction within supply chain operations.

What is the difference between Reverse Logistics Associate vs Warehouse Associate?

AspectReverse Logistics AssociateWarehouse Associate
Primary ResponsibilitiesManaging product returns, processing reverse shipments, inspecting returned itemsReceiving, storing, and organizing inventory within a warehouse
Required SkillsAttention to detail, inventory management, basic logistics knowledgePhysical stamina, organization, forklift operation (optional)
Work EnvironmentLogistics centers, distribution hubs, retail returns facilitiesWarehouses, storage facilities, distribution centers
Common CertificationsLogistics or supply chain certifications (optional)Forklift certification (optional)

While both roles involve working in logistics environments, a Reverse Logistics Associate focuses on handling product returns and managing reverse supply chains, whereas a Warehouse Associate primarily manages inventory storage and movement within a warehouse. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What career paths exist in reverse logistics?

Reverse logistics associates can advance to roles such as logistics coordinators, supply chain managers, or warehouse supervisors by gaining experience and developing skills in inventory management, transportation, and process optimization. Certifications like Certified Supply Chain Professional (CSCP) can also support career growth within the field.

What is a reverse logistics associate?

Reverse Logistics Associates are professionals responsible for managing the return, recycling, refurbishment, or disposal of goods and materials within a supply chain. They coordinate the movement of products from the end user back to the manufacturer or designated location, ensuring items are handled efficiently and sustainably. Their duties may include processing returns, inspecting items for quality, handling shipping documentation, and collaborating with other departments to optimize reverse logistics processes. This role is essential for reducing waste, recapturing value, and supporting sustainability efforts within a company.

What are some common challenges faced by a reverse logistics associate, and how can they be overcome?

Reverse Logistics Associates often encounter challenges such as processing high volumes of returned goods, identifying items suitable for restocking or refurbishment, and managing tight timelines for returns. Staying organized and having a keen eye for detail are essential to efficiently sort and document products. Effective communication with warehouse staff and customer service teams also helps in resolving discrepancies quickly and ensuring smooth operations. Familiarity with warehouse management systems and return policies can further streamline the workflow and minimize errors.

What are the most commonly searched types of Reverse Logistics jobs in California?

The most popular types of Reverse Logistics jobs in California are:

What cities in California are hiring for Reverse Logistics Associate jobs?

Cities in California with the most Reverse Logistics Associate job openings:

Reverse Logistics Associate jobs near you

Customer Experience Associate

Suterra

Fresno, CA

$16.50 - $21.75/hr

Full-time

Posted 5 days ago

Job description

Company Description

Location: Fresno, CA
Schedule: Full-Time | Onsite

Join Our Team

At Suterra, we help growers around the world protect crops through innovative, sustainable pest management solutions. We're looking for a Customer Experience Associate who is passionate about providing exceptional customer service, thrives in a fast-paced environment, and enjoys building relationships while keeping operations running smoothly.

If you're highly organized, enjoy solving problems, and take pride in delivering outstanding service, we'd love to hear from you.

    Job Description

    What You'll Do

    As a Customer Experience Associate, you'll play a vital role in supporting our customers and internal teams by ensuring orders, logistics, and communications are handled accurately and efficiently. Your responsibilities will include:

    • Provide administrative support to the Customer Experience team and California Commercial Team.
    • Deliver exceptional customer service by responding to customer inquiries via phone, email, and other communication channels.
    • Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics.
    • Manage customer care, logistics, and returns inboxes while ensuring timely responses.
    • Coordinate with Suterra's third-party logistics (3PL) partner to support inventory management, warehouse operations, invoice reconciliation, and product movement.
    • Support distributor relationships throughout the Eastern and Central United States.
    • Maintain accurate customer information and data within HubSpot CRM.
    • Build strong relationships with customers, distributors, and logistics partners through proactive communication and collaboration.
    • Assist with process improvements and other Customer Experience initiatives as assigned.
    Qualifications

    What We're Looking For

    The ideal candidate is someone who enjoys helping others, communicates professionally, and pays close attention to detail.

    Qualifications

    • High school diploma or equivalent.
    • Experience in a customer service or administrative office environment.
    • Experience in the agriculture industry is a plus.
    • Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
    • Experience with CRM platforms such as HubSpot is preferred.

    Skills & Abilities

    • Excellent verbal and written communication skills.
    • Strong organizational and time management skills.
    • Ability to prioritize multiple tasks while maintaining accuracy.
    • Detail-oriented with a process-driven mindset.
    • Professional, dependable, and collaborative.
    • Comfortable working independently and as part of a team.
    • Ability to remain calm and productive in a fast-paced environment.

    Additional Information

    Why Join Suterra?

    At Suterra, you'll be part of a collaborative team committed to innovation, sustainability, and delivering exceptional experiences for our customers. We value teamwork, continuous improvement, and creating an environment where employees can grow and make a meaningful impact.

    Work Environment

    This is a full-time, onsite position based in our Fresno, California office.

    Suterra is wholly owned by The Wonderful Company

    The Wonderful Company, headquartered in Los Angeles, is a privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service.

    To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.

    The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

    Learn about sustainable programs and ways we give back to the community!

    All your information will be kept confidential according to EEO guidelines.

    EEO is the law - click here for more information

    EEO is the law - click here for more information