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Returns Processing Jobs in New York (NOW HIRING)

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Report on trends and findings to support prevention and process improvements Damaged Returns + 3PL Coordination * Manage damaged return workflows with our 3PL, including photo documentation and ...

Blue Nile

Reverse Logistics Associate

New York, NY · On-site

$17.50 - $18.50/hr

Responsibilities: • Receive, inspect, verify, and process merchandise from Reverse Logistics, including customer returns, repairs, exchanges, vendor returns, internal inventory transfers, and ...

Signetjewelers

Reverse Logistics Associate

New York, NY · On-site

$17.50 - $18.50/hr

Receive, inspect, verify, and process merchandise from Reverse Logistics, including customer returns, repairs, exchanges, vendor returns, internal inventory transfers, and inbound vendor shipments.

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Process adjustments and credits to customers' accounts * Update inventory as needed (i.e modify original listings, designer, or size, etc.) * Perform research on Customer Returns related inquiries ...

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Process adjustments and credits to customers' accounts * Update inventory as needed (i.e modify original listings, designer, or size, etc.) * Perform research on Customer Returns related inquiries ...

UJUU

Showroom Manager

New York, NY · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

Returns Processing * Manage relationship and service with all postage/freight providers (FedEx, UPS, etc) * Oversee processing of all mail, packages, deliveries (both outgoing and incoming) * Process ...

UJUU

Showroom Manager

New York, NY

$60K/yr

  • Medical

  • Dental

  • Vision

Returns Processing * Manage relationship and service with all postage/freight providers (FedEx, UPS, etc) * Oversee processing of all mail, packages, deliveries (both outgoing and incoming) * Process ...

UJUU

Showroom Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

Returns Processing * Manage relationship and service with all postage/freight providers (FedEx, UPS, etc) * Oversee processing of all mail, packages, deliveries (both outgoing and incoming) * Process ...

Gabrielli Truck Sales

Fleet Administrative

Fairview, NJ · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... returns processing. * - Prepare customer-ready correspondence, estimates, and compliance documentation. * - Maintain electronic filing systems for inspections, registrations, and repair orders ...

Havenly

Manager, Fulfillment & Inventory Operations

New York, NY · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Define and hold SLAs from PO placement through inventory availability, returns processing, and order shipment. * Own end-to-end returns operations from inbound receipt and condition triage through ...

Township of Edison

Assessing Processing Clerk

Edison, NJ · On-site

$34K/yr

Assessing Processing Clerk Senior - Principal Annual Salary $34,850.00 Interested candidates must ... Notes dispositions of tax search records and reviews personal tax returns. * Checks the locations ...

Township of Edison

Assessing Processing Clerk

Edison, NJ · On-site

$34K/yr

Assessing Processing Clerk Assessing Processing Clerk Senior - Principal Annual Salary $34,850.00 ... Notes dispositions of tax search records and reviews personal tax returns. * Checks the locations ...

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All JobsReturns Processing JobsReturns Processing Jobs in New York

Returns Processing information

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How much do returns processing jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for returns processing in New York is $20.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.50 per hour, depending on experience, location, and employer.

What is returns processing?

Returns processing refers to the procedures and steps businesses use to handle products or items that customers return after purchase. This process includes receiving the returned items, inspecting their condition, restocking or disposing of them, issuing refunds or exchanges, and updating inventory records. Efficient returns processing is crucial for maintaining customer satisfaction and minimizing losses for companies. It often involves coordination between customer service, warehouse staff, and accounting teams.

What are the key skills and qualifications needed to thrive as a returns processing specialist?

To thrive as a Returns Processing Specialist, you need attention to detail, basic math skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency with warehouse management systems (WMS), barcode scanners, and returns processing software is typically required. Strong organizational skills, problem-solving abilities, and effective communication help you stand out in this role. These skills ensure accurate, efficient handling of returned merchandise, minimizing loss and maintaining customer satisfaction.

What are some common challenges faced in a returns processing role, and how can they be effectively managed?

In a Returns Processing role, common challenges include handling high volumes of returned items during peak seasons, accurately inspecting and categorizing returned products, and ensuring prompt communication with customers and other departments. Effective management involves attention to detail, strong organizational skills, and the ability to work efficiently under pressure. Building strong relationships with warehouse teams and customer service can also help streamline the returns process and resolve issues quickly.

What is the difference between Returns Processing vs Returns Associate?

AspectReturns ProcessingReturns Associate
CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, customer service skills
Work EnvironmentWarehouse, distribution centers, retail back-endRetail stores, customer service areas
Industry UsageLogistics, retail, e-commerceRetail, customer service
Job FocusProcessing returned items, inventory updates, data entryAssisting customers, handling returns, providing service

Returns Processing roles primarily focus on handling returned items, updating inventory, and data entry within warehouses or distribution centers. Returns Associates typically work directly with customers in retail stores, assisting with return procedures and customer service. While both roles involve returns, Returns Processing is more operational and back-end, whereas Returns Associates are customer-facing and service-oriented.

What are popular job titles related to Returns Processing jobs in New York?

For Returns Processing jobs in New York, the most frequently searched job titles are:

What job categories do people searching Returns Processing jobs in New York look for?

The top searched job categories for Returns Processing jobs in New York are:

Returns Processing jobs near you
Infographic showing various Returns Processing job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,358 per year, or $20.4 per hour.

Returns & Repairs Associate

Ring Concierge

New York, NY • On-site

$55K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 20 days ago

Job description

About Role

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. We are seeking a Returns & Repairs Associate to become an integral part of our team. 

In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs, damaged returns, and service-related requests. 

This role is based in our Midtown NYC office, is client-facing, and works closely with Customer Care, Ecommerce Operations, Bridal, 3PL partners, and Product Development. Success in this role requires strong operational follow-through, experience is quality assurance, systems accuracy, and polished communication. 

Responsibilities

Repairs & Service Case Management

  • Own service cases from intake through completion, ensuring accuracy, timeliness, and documentation (including Bridal, ecom, and stores)
  • Inspect pieces upon receipt and route to proper jeweler for repair
  • Create job bags and keep all repairs organized
  • Research item/service history and maintain detailed case notes
  • Manage timelines and set clear expectations with customers and internal teams
  • Coordinate replacement components (stones/materials) with Production as needed
  • Confirm quality standards prior to return shipment
  • Communicate trends and issues with PD
  • Report on trends and findings to support prevention and process improvements

Damaged Returns + 3PL Coordination

  • Manage damaged return workflows with our 3PL, including photo documentation and investigations
  • Track case outcomes (repair, replacement, denial, return) and ensure consistent internal updates
  • Own all client communications related to repairs, damage-in-transit and damaged-return cases
  • Report on trends and findings to support prevention and process improvements

Cross-Functional Support & Reporting

  • Share insights across Customer Care, Ecommerce Ops, and Product Development to assess whether issues are wear & tear, shipping/handling, or quality-related
  • Support escalations and goodwill accommodations within approved budget/policy
  • Maintain trackers, system updates, and monthly reporting on service volume + turnaround times
  • Assist with logistics coordination and occasional special shipments/insurance requirements

About You 

  • Exceptionally organized with strong ownership and follow-through
  • Detail-oriented with a commitment to quality and accuracy
  • Clear, professional communicator in client-facing, internal, and external interactions
  • Solutions-oriented problem solver in fast-paced environment

Requirements

  • 3+ years in operations, repairs, client service, or order management 
  • At least 6 months of fine jewelry quality assurance preferred
  • Strong attention to detail, urgency, and ability to manage high-volume priorities
  • Clear, professional written and verbal communication skills
  • Advanced comfort with Excel/Google Sheets and operational tracking
  • Strong judgment handling escalations and accommodations within guidelines
  • Bachelor's degree preferred or equivalent experience

Details

  • Full-time role located in Midtown NYC
  • This role requires 5 days per week in office 
  • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales)
  • Health, Vision & Dental Insurance for full-time employees
  • We offer generous employee discounts on our fine jewelry
  • Paid time off
  • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated base compensation for this role is $55,000

Apply