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Returns Associate Jobs in Springfield, MO (NOW HIRING)

chicosfas

Sales Associate - Soma

Battlefield, MO

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

chicosfas

Sales Associate - Soma

Battlefield, MO · On-site

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

BoxLunch & Hot Topic

Seasonal Sales Associate

Springfield, MO · On-site

$12.25 - $14.50/hr

As a Hot Topic Seasonal Sales Associate, you'll be a huge part of our success by providing the best ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Tjx

Retail Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

chicosfas

Sales Associate - Soma

Battlefield, MO · On-site

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

chicosfas

Sales Associate - Chico's

Battlefield, MO

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

Best Buy

Retail Sales Associate

Springfield, MO

$13.75 - $15.75/hr

As a Retail Sales Associate, you'll be the face of Best Buy for customers who visits our stores. We ... Complete cashier duties for purchases, returns and exchanges * Maintain appropriate knowledge and ...

Best Buy

Retail Sales Associate

Springfield, MO · On-site

$15 - $17.88/hr

As a Retail Sales Associate, you'll be the face of Best Buy for customers who visits our stores. We ... Complete cashier duties for purchases, returns and exchanges * Maintain appropriate knowledge and ...

Tjx

Retail Sales Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Retail Sales Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Chico's FAS

Sales Associate - Chico's

Springfield, MO · On-site

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... acceptance, returns and exchanges, security practices and other applicable operations. • ...

TJX Companies

Retail Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Chico's FAS, Inc.

Sales Associate - Soma

Springfield, MO · On-site

$12.75 - $17.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

Chico's FAS, Inc.

Sales Associate - Chico's

Springfield, MO · On-site

$12.75 - $17.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

Chico's FAS

Sales Associate - Soma

Springfield, MO · On-site

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... acceptance, returns and exchanges, security practices and other applicable operations. • ...

Bass Pro Shops

Receiving Outfitter

Springfield, MO · On-site

$15.50 - $18.75/hr

Unloads trucks, stocks merchandise, tickets merchandise and processes returns. * Maintains Receiving area layout as set by the Corporate Office. * Interacts with other associates in a friendly ...

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Returns Associate information

See Springfield, MO salary details

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How much do returns associate jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for returns associate in Springfield, MO is $15.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $16.63 per hour, depending on experience, location, and employer.

What are Returns Associates?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What are the main challenges a Returns Associate faces when processing returned items, and how can they effectively manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as a Returns Associate, and why are they important?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Springfield, MO are hiring for Returns Associate jobs? Cities near Springfield, MO with the most Returns Associate job openings:
Returns Associate jobs near you

Sales Associate - Soma

chicosfas

Battlefield, MO

$12 - $16.25/hr

Other

Re-posted 27 days ago

Job description

We are customer obsessed, innovative, and have the best culture in retail.  Join our team today!

POSITION OBJECTIVE:

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Drive for Results

  • Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
  • Participates in visual directives including monthly store sets and zone maintenance. 

Customer Experience

  • Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
  • Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
  • Signs up clients for reward program.
  • Builds and maintains a solid customer following through clienteling and wardrobing.
  • Knows current product fit and style assortment offerings in store and on line.
  • Maintains consistent client communication through utilization of customer book.

Operational Excellence

  • Supports replenishment activities that keep the store full and abundant.
  • Assists with locate fulfillment.
  • Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
  • Assist with boutique cleanliness and organization

Teamwork and Growth

  • Promotes an inclusive, collaborative approach to problem solving.
  • Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands.  Some duties may vary from brand to brand.

QUALIFICATIONS:

  • Retail or sales experience preferred
  • Must be 16 years of age or older
  • Excellent communication skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to communicate with customers, Associates, and Management
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.  Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:

  • Constant Walking/Standing- 67-100% of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
5245 Battlefield Mall

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