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Returns Associate Jobs in Springfield, MO (NOW HIRING)

Tjx

Merchandise Associate

Springfield, MO

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Five Below

Sales Associate

Springfield, MO · On-site

$12 - $16.25/hr

... returns into exchanges when possible. * Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures * Must be able to remain in a stationary ...

Five Below

Sales Associate

Springfield, MO

$12 - $16.25/hr

... returns into exchanges when possible. * Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures * Must be able to remain in a stationary ...

TJX Companies

Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Retail Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

BoxLunch & Hot Topic

Seasonal Sales Associate

Springfield, MO · On-site

$12.25 - $14.50/hr

As a Hot Topic Seasonal Sales Associate, you'll be a huge part of our success by providing the best ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

chicosfas

Sales Associate - Soma

Battlefield, MO

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

Tjx

Retail Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

chicosfas

Sales Associate - Chico's

Battlefield, MO

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

chicosfas

Sales Associate - Chico's

Battlefield, MO

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

chicosfas

Sales Associate - Soma

Battlefield, MO · On-site

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

Chico's FAS

Sales Associate - Chico's

Springfield, MO

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... acceptance, returns and exchanges, security practices and other applicable operations. • ...

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All JobsReturns Associate JobsReturns Associate Jobs in Springfield, MO

Returns Associate information

See Springfield, MO salary details

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How much do returns associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for returns associate in Springfield, MO is $15.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $16.63 per hour, depending on experience, location, and employer.

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Springfield, MO are hiring for Returns Associate jobs? Cities near Springfield, MO with the most Returns Associate job openings:
Returns Associate jobs near you

Merchandise Associate

Tjx

Springfield, MO

$15 - $15.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

3333 S Glenstone Ave

Location:

USA HomeGoods Store 0298 Springfield MOThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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