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Returns Associate Jobs in Springfield, MO (NOW HIRING)

Tjx

Merchandising Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Merchandising Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Five Below

Sales Associate

Springfield, MO

$12 - $16.25/hr

... turn returns into exchanges when possible. Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures Must be able to remain in a stationary ...

Five Below

Sales Associate

Springfield, MO

$11.75 - $16/hr

... turn returns into exchanges when possible. Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures Must be able to remain in a stationary ...

Five Below

Sales Associate

Ozark, MO

$12.50 - $17/hr

... turn returns into exchanges when possible. Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures Must be able to remain in a stationary ...

Five Below

Sales Associate

Springfield, MO · On-site

$12 - $16.25/hr

... returns into exchanges when possible. • Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures • Must be able to remain in a stationary ...

Five Below

Sales Associate

Ozark, MO · On-site

$12.50 - $17/hr

... returns into exchanges when possible. • Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures • Must be able to remain in a stationary ...

Five Below

Sales Associate

Springfield, MO · On-site

$11.75 - $16/hr

... returns into exchanges when possible. • Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures • Must be able to remain in a stationary ...

Cabela's

Customer Service Outfitter

Springfield, MO

$13.25 - $18.25/hr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

TJX Companies

Merchandising Associate

Springfield, MO

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Retail Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

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Returns Associate information

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How much do returns associate jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for returns associate in Springfield, MO is $15.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $16.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Returns Associate, and why are they important?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What are the main challenges a Returns Associate faces when processing returned items, and how can they effectively manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What are Returns Associates?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Springfield, MO are hiring for Returns Associate jobs? Cities near Springfield, MO with the most Returns Associate job openings:
Returns Associate jobs near you

Part-Time Sales Associate- Battlefield Mall

89th & Madison

Springfield, MO

$13.75 - $15.75/hr

Part-time

Posted 22 days ago

Job description

As a Sales Associate you are influencing the sales floor with your unique style, passion for the product, and welcoming energy. Your focus is on creating genuine connections with customers and guiding them to find their personalized look. Collaborating with team members and managers, you drive business success. Beyond fostering connections, you actively contribute to tasks like stocking and cleaning, ensuring a seamless customer experience. Your commitment to a collaborative, kind, and inclusive energy on the sales floor contributes to an overall positive and dynamic store environment.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Welcome customers to the store and answer their queries
  • Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
  • "Go the extra mile" to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Stock and process shipment as needed

Requirements

  • Proven work experience as a Retail Sales Associate, Sales Representative, or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts, which may include nights, weekends, and holidays
  • Ability to lift, carry, or move objects weighing up to 40 pounds when merchandising the sales floor. Comfortable with using ladders or stairs

Benefits

  • Sick Day allowance for unforeseen health needs.
  • Attractive Discounts on products.
  • Employee Wellness programs to promote a healthy work-life balance.
  • Monthly Bonus incentives to recognize and reward outstanding performance.

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