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Returns Associate Jobs in Springfield, MO (NOW HIRING)

BoxLunch & Hot Topic

Sales Associate

Springfield, MO · On-site

$12.75 - $17.25/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Springfield, MO

$12.75 - $17.25/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Five Below

Sales Associate

Springfield, MO · On-site

$12 - $16.25/hr

... turn returns into exchanges when possible. Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures Must be able to remain in a stationary ...

Five Below

Sales Associate

Springfield, MO · On-site

$11.75 - $16/hr

... turn returns into exchanges when possible. Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures Must be able to remain in a stationary ...

Five Below

Sales Associate

Springfield, MO · On-site

$12 - $16.25/hr

... returns into exchanges when possible. * Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures * Must be able to remain in a stationary ...

Five Below

Sales Associate

Springfield, MO

$12 - $16.25/hr

... returns into exchanges when possible. * Communicate needs to management: Regularly inform ... associate schedules, and standard operating procedures * Must be able to remain in a stationary ...

TJX Companies

Merchandise Associate

Springfield, MO

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Retail Merchandise Associate

Springfield, MO · On-site

$15 - $15.50/hr

Accurately rings customer purchases/returns and counts change back to customer according to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

BoxLunch & Hot Topic

Seasonal Sales Associate

Springfield, MO · On-site

$12.25 - $14.50/hr

As a Hot Topic Seasonal Sales Associate, you'll be a huge part of our success by providing the best ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

chicosfas

Sales Associate - Soma

Battlefield, MO · On-site

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

chicosfas

Sales Associate - Chico's

Battlefield, MO

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

chicosfas

Sales Associate - Soma

Battlefield, MO

$12 - $16.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... returns and exchanges, security practices and other applicable operations. * Reinforces buying ...

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All JobsReturns Associate JobsReturns Associate Jobs in Springfield, MO

Returns Associate information

See Springfield, MO salary details

$10

$15

$19

How much do returns associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for returns associate in Springfield, MO is $15.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $16.63 per hour, depending on experience, location, and employer.

What are Returns Associates?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What are the main challenges a Returns Associate faces when processing returned items, and how can they effectively manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as a Returns Associate, and why are they important?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Springfield, MO are hiring for Returns Associate jobs? Cities near Springfield, MO with the most Returns Associate job openings:
Returns Associate jobs near you
Seasonal Sales Associate

Seasonal Sales Associate

BoxLunch & Hot Topic

Springfield, MO

$12.25 - $14.50/hr

Other

Re-posted 29 days ago

Job description

Get some, give back! We're looking for pop culture fanatics to help create the best experience for our customers.
 
We're on the search for a Seasonal Sales Associate that will help lead our civic minded, pop culture driven brand.  As a BoxLunch Seasonal Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.
WHAT YOU'LL DO
  • Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
  • Cover the sales floor zone and ensure that assigned areas are up to visual standards
  • Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
  • Let your voice be heard! You'll communicate fashion trend information to management and respective HQ partners
  • While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
  • Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
  • Smells like Team Spirit - you love communicating and working as a team to get the job done
  • Any other activities as assigned by your Store Leader
WHAT YOU'LL NEED
  • Previous experience working in a retail environment. If you're passionate about philanthropy & all things pop culture, you're in the right place!
  • Superpowers in providing customer service and selling
  • You'll have to be at least 16 years of age to join the fandom force
  • Avenger-like collaboration and communication skills
  • The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
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BoxLunch & Hot Topic logo

About BoxLunch & Hot Topic

Sourced by ZipRecruiter

BoxLunch & Hot Topic is a retail company located in the City of Industry, California. Operating within the clothing and pop culture licensed merchandise industry, their product portfolio includes apparel, accessories, collectibles, home goods, and gift items. BoxLunch and Hot Topic are known for their focus on pop culture and music-oriented fashion and lifestyle products, targeting a customer base that primarily includes teens and young adults. Hot Topic was founded in 1988, with the creation of BoxLunch following later in 2015. Their core value is to connect with their customers on a shared love of pop culture while giving back to those in need. BoxLunch has a philanthropic partnership with Feeding America, with every $10 spent by customers translating to a donated meal. Hot Topic, on the other hand, focuses on social responsibility and environmental sustainability through various initiatives.

Industry

Apparel and accessories stores

Company size

10,000+ Employees

Headquarters location

City of Industry, CA, US

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