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Return Manager Jobs in Massachusetts (NOW HIRING)

Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting part-time range - $18.00 - $19.00 per ...

Partnership Tax Manager - International

Boston, MA · On-site +1

$73K - $244K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager & Summary At PwC ... You will review and analyse financial data, prepare and file tax returns, and assist businesses in ...

Tax Manager - International Tax

Woburn, MA · On-site

$112K - $169K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managers participate in firm administration and leadership, including staff and firm development ... S. federal and state returns for U.S. residents, expatriates, and foreign nationals * Adhere to ...

Tax Manager - International Tax

Woburn, MA · Hybrid

$112K - $169K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managers participate in firm administration and leadership, including staff and firm development ... S. federal and state returns for U.S. residents, expatriates, and foreign nationals * Adhere to ...

Tax Manager

Norwood, MA · On-site

$90 - $120/hr

Oversee the preparation and review of complex tax returns. * Manage engagement timelines, budgets, and deliverables. * Ensure high-quality work product and compliance with professional standards.

Own daily mail distribution, shipping, and receiving - including FedEx coordination for new hire equipment and exiting employee returns * Manage company swag inventory, ensuring kits are ready and ...

Director, Logistics

Billerica, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work with Finance and Operations teams to track returns rates, disposition value, and overall reverse logistics cost and performance International Logistics and Compliance * Manage international ...

Director, Logistics

Billerica, MA · On-site

$111 - $197/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reverse Logistics and Returns Management*** Lead CA's returns and reverse logistics strategy in partnership with 3PL providers, ensuring efficient and accurate processing of returned product*

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Showing results 1-20

Return Manager information

What are the key skills and qualifications needed to thrive as a return manager?

To thrive as a Return Manager, you need strong analytical abilities, inventory management knowledge, and experience in supply chain or logistics, often supported by a relevant degree or equivalent experience. Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP) software, and returns processing tools is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently resolve return issues and coordinate with multiple departments. These skills ensure streamlined return processes, cost control, and high customer satisfaction in a dynamic retail or logistics environment.

What are some common challenges faced by a return manager, and how can they be addressed?

A Return Manager often deals with the complexities of managing high volumes of returned merchandise, ensuring compliance with company policies, and minimizing financial losses. One common challenge is efficiently processing returns while maintaining customer satisfaction, which requires strong organizational skills and clear communication with both customers and internal teams. Addressing these challenges typically involves streamlining return processes, leveraging technology for tracking, and collaborating closely with warehouse, customer service, and inventory departments. Building strong relationships across teams and continuously analyzing return data for trends can also help in proactively reducing return rates.

What is a return manager?

Return Managers are professionals responsible for overseeing the process of product returns within a company, often within retail, e-commerce, or supply chain sectors. They manage return policies, handle customer inquiries about returns, and coordinate logistics to ensure returned products are processed efficiently and in compliance with company guidelines. Their role typically includes analyzing return data to minimize losses, improve customer satisfaction, and streamline reverse logistics operations. Return Managers also collaborate with customer service, warehouse, and inventory teams to create and implement effective return strategies.

What is the difference between Return Manager vs Customer Service Representative?

Return ManagerCustomer Service Representative
Oversees return processes, manages return policies, and supervises return staffHandles customer inquiries, resolves issues, and provides product information
Requires knowledge of return procedures, inventory management, and company policiesRequires strong communication skills, problem-solving, and product knowledge
Work environment often includes warehouses, retail stores, or officesPrimarily works in retail stores, call centers, or online support channels
Commonly employed in retail, e-commerce, and logistics industriesEmployed across various industries including retail, telecommunications, and services

The main difference between a Return Manager and a Customer Service Representative is that the Return Manager focuses on managing the entire return process and policies, while the Customer Service Representative handles direct customer interactions and issue resolution. Both roles require strong communication skills, but the Return Manager typically has more responsibilities related to operations and policy enforcement.

What are the most commonly searched types of Return jobs in Massachusetts? The most popular types of Return jobs in Massachusetts are:
What are popular job titles related to Return Manager jobs in Massachusetts? For Return Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Return Manager jobs in Massachusetts look for? The top searched job categories for Return Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Return Manager jobs? Cities in Massachusetts with the most Return Manager job openings:
Infographic showing various Return Manager job openings in Massachusetts as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Service Manager

Hobby Lobby Careers

Hyannis, MA • On-site

$18 - $19/hr

Part-time

Re-posted 18 days ago


Hobby Lobby rating

6.2

Company rating: 6.2 out of 10

Based on 882 frontline employees who took The Breakroom Quiz

20th of 39 rated national retailers


Job description

New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:

  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting part-time range - $18.00 - $19.00 per hour


What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

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Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US