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Return Associate Jobs in Virginia (NOW HIRING)

Carvana

Vehicle Condition Associate

Chesterfield, VA · On-site

$19/hr

Vehicle Condition Associate I Pay $19/hr Position Overview: This entry level position is responsible for accurately assessing, documenting and maintaining the status and appearance of Carvana ...

Carvana

Vehicle Condition Associate

Chesterfield, VA · On-site

$19/hr

Vehicle Condition Associate I Pay $19/hr Position Overview: This entry level position is responsible for accurately assessing, documenting and maintaining the status and appearance of Carvana ...

Aerotek

Returns Associate

Providence Forge, VA

$19/hr

Returns and Recall Warehouse Associate - ENTRY LEVEL This role focuses on processing returned and recalled items from retail stores so they can be accurately re-added to distribution center inventory ...

Ahold Delhaize

PT Produce Sales Associate (250487)

Norfolk, VA · On-site

$13.50 - $18.50/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

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Return Associate information

What is a return associate?

Return Associates are retail or warehouse employees responsible for processing returned merchandise from customers. Their duties often include inspecting returned items for damage, verifying return eligibility, restocking products, and updating inventory systems. Return Associates play a key role in ensuring customer satisfaction by facilitating smooth and efficient returns. They may also communicate with customers regarding return policies and help resolve any issues related to returned goods.

What are the key skills and qualifications needed to thrive as a return associate?

To thrive as a Return Associate, you need strong attention to detail, basic math skills, and familiarity with inventory management, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, warehouse software, and barcoding tools is common in this role. Excellent customer service, problem-solving abilities, and effective communication help you resolve return issues efficiently and professionally. These skills ensure accurate processing, customer satisfaction, and smooth store operations.

What are the typical challenges a return associate faces when processing returned items, and how can they effectively handle them?

Return Associates often encounter challenges such as managing high volumes of returns during peak seasons, identifying items that do not meet return policies, and ensuring accurate documentation. To handle these effectively, it's important to stay organized, follow company protocols closely, and maintain clear communication with both customers and team members. Developing strong attention to detail and problem-solving skills also helps in processing returns efficiently and minimizing errors.

What is the difference between Return Associate vs Cashier?

Return AssociateCashier
Handles product returns, exchanges, and customer inquiries related to returnsProcesses customer payments, manages cash register, and handles sales transactions
Requires knowledge of return policies and inventory managementRequires cash handling skills and POS system proficiency
Work environment often in retail stores, customer service focusWork environment in retail checkout areas, customer interaction

While both roles are customer-facing in retail, Return Associates focus on managing product returns and exchanges, requiring knowledge of store policies. Cashiers primarily handle sales transactions and cash management. Both positions require strong customer service skills, but their daily tasks and focus areas differ significantly.

What cities in Virginia are hiring for Return Associate jobs?

Cities in Virginia with the most Return Associate job openings:

Return Associate jobs near you

Customer Returns Associate

Qualified Staffing

Petersburg, VA • On-site

$18/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Returns Associate– Automotive Parts
 
Location: Petersburg, VA
Pay: $18/hour
Schedule: Full-Time: 8:00 AM – 4:30 PM 
Employment Type: Temp-to-Perm
 
Now Hiring Customer Returns Associates!
Qualified Staffing is hiring a Customer Returns Associate for an automotive parts and accessories warehouse in Petersburg, VA. This position works within the Quality Assurance department and is responsible for inspecting returned merchandise, documenting product condition, processing returns, and determining the appropriate next step for returned items. This is a great opportunity for someone with previous warehouse, inventory, quality assurance, or returns experience who has strong attention to detail and good decision-making skills. 
What You’ll Do
  • Inspect returned automotive parts and merchandise for damage, signs of use, or missing components 
  • Review customer return documentation and product information for accuracy 
  • Create and complete internal return documentation 
  • Document shipping damage and photograph damaged merchandise when required 
  • Determine the appropriate disposition of returned products, including returning items to stock, returning them to the vendor, or identifying items for scrap 
  • Identify the correct warehouse location for returned merchandise 
  • Record customer-reported concerns and any additional issues found during inspection 
  • Repackage approved merchandise and prepare it for warehouse put-away 
  • Assist the Customer Service team with questions or clarification regarding returned products 
  • Help maintain an accurate, organized, and efficient returns process 
  • Perform other warehouse and Quality Assurance duties as assigned 
What We’re Looking For
  • Previous warehouse, inventory, quality assurance, or returns processing experience required 
  • Strong attention to detail and organizational skills 
  • Good verbal and written communication skills 
  • Ability to make sound decisions based on established policies and procedures 
  • Ability to work independently and as part of a team 
  • Strong interpersonal and problem-solving skills 
  • Basic math skills 
  • High school diploma or GED required 
Physical Requirements
  • Ability to stand, walk, and sit for extended periods 
  • Ability to bend, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions 
  • Ability to climb ladders of varying heights 
  • Ability to lift objects weighing up to 50 lbs. to approximately four feet 
  • Good vision, hearing, and manual dexterity for inspecting and handling merchandise 
Why Work With Qualified Staffing?
  • Competitive benefits including healthcare, vacation/holiday pay, and 401(k) 
  • One application gives you access to multiple job opportunities nationwide 
  • Fast, friendly responses—typically within 24–48 hours 
About Qualified Staffing
Qualified Staffing partners with leading companies to provide temp, temp-to-hire, and direct hire opportunities in light industrial, administrative, skilled trades, and manufacturing environments. Our team is committed to helping you find the right opportunity and grow your career.
 
INDRic
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About Qualified Staffing

Sourced by ZipRecruiter

Welcome to Qualified Staffing - Your Staffing Solution at Work. Since 1988, we have proudly served businesses and job seekers with honesty, integrity and passion. Staffing solutions provided for manufacturing, warehouse, clerical, professional, technical and call center needs. We are ready to go to work for you!

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Flint, MI, US

Year founded

1988

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