Retirement Technician Jobs (NOW HIRING)

THE POSITION Are you proficient in Microsoft Office and in multitasking to meet deadlines. Are you an organized self-starter who loves math, analytical challenges, and opportunities to make meaningful contributions to your customers' lives. If so, a Retirement Benefits Specialist position at the State Employees' Retirement System (SERS) may be the right job for you.

This work involves the manual review of member accounts and the calculation of member and employer benefit contribution rates. If you are excited by the prospect of working both individually and as part of a team to ensure that retirees receive critical benefits, we encourage you to apply today. DESCRIPTION OF WORK The Retirement Benefits Specialist works in the Membership Services Division and reviews historical account information; analyzes a wide variety of data and records; applies the terms and provisions of applicable policies, procedures, contracts, etc.; performs mathematical calculations; processes account adjustments; and provides technical assistance and customer support while working in a team setting both on-site and with the possibility for part-time telework

Key responsibilities as a Retirement Benefits Specialist include: Account Maintenance: Analyze member financial and demographic data for both active and prior members Adjustments: Verify and update accounts including service credit, earnings, contributions, and interest Divorce Calculations: Compute contributions, interest, and service for members involved in divorce proceedings Member Research: Investigate inquiries and prepare corrected statements when needed Service Verification: Review accounts before retirement or furlough to confirm class, category, and service credits Interested in learning more. Additional details can be found in the position description. About SERS: Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 246,000 employees and retirees for 96 public sector employers.

In 2025, SERS paid more than $4.0 billion in benefits and managed nearly $50 billion in assets. Additional information is available at www.SERS.pa.gov. Our mission is to prepare our members and participants to achieve financial security in retirement

We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work. SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.

Work Schedule and Additional Information: Full-time employment, 37.5-hour work week, Monday through Friday. Work hours are 7:30 AM - 4:00 PM with a one-hour unpaid meal period OR 8:00 AM - 4:00 PM with a half-hour unpaid meal period. Telework: You may have the opportunity to work from home (telework) part-time (hybrid telework schedule), up to three days per week, depending on operational needs and progress in learning assigned tasks

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email.

Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Retirement Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year as a Fiscal Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) performing work within a public pension or retirement system or related area, such as a Comptroller's Office; or Two years as a Human Resources Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) performing work in the areas of benefits or systems processing; or Four years of experience in the processing of benefit accounts or payments within a public pension or retirement system or related area, such as medical insurance or other insurance or pension benefits; or An associate's degree and two years of experience in the processing of benefit payments; or An equivalent combination of experience or training. Other Requirements: You must meet the PA residency requirement.

For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: You must pass a background investigation.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements

Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans: Pennsylvania law (51 Pa.

C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified.

You may only apply/test once for this posting. Your results will be provided via email.