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Retention Specialist Jobs in Spring, TX (NOW HIRING)

SB Inc.

Be Seen First

Retention Specialist

Houston, TX · On-site

$1.0K/wk

We are looking for a motivated and customer-focused Retention Specialist to help support our customers throughout their solar journey. If you enjoy helping people, solving problems, and creating ...

Life Time

Membership Concierge

Houston, TX · On-site

$14.75 - $19/hr

Complete Retention Specialist Certification within 60 days of hire * Passion to serve others * Effective communication skills Preferred Requirements * Bachelor's Degree in Hospitality Life Time is a ...

Life Time, Inc.

Membership Concierge

Houston, TX · On-site

$14.75 - $19/hr

Complete Retention Specialist Certification within 60 days of hire * Passion to serve others * Effective communication skills Preferred Requirements * Bachelor's Degree in Hospitality Life Time is a ...

Life Time Fitness

Membership Concierge II

Houston, TX

$14.75 - $19/hr

Complete Retention Specialist Certification within 60 days of hire * Passion to serve others * Effective communication skills Preferred Requirements * Bachelor's Degree in Hospitality Life Time is a ...

Life Time, Inc.

Membership Concierge II

Shenandoah, TX · On-site

$14.25 - $18.25/hr

Complete Retention Specialist Certification within 60 days of hire * Passion to serve others * Effective communication skills Preferred Requirements * Bachelor's Degree in Hospitality Life Time is a ...

Life Time, Inc.

Membership Concierge

Houston, TX · On-site

$14.75 - $19/hr

Complete Retention Specialist Certification within 60 days of hire * Passion to serve others * Effective communication skills Preferred Requirements * Bachelor's Degree in Hospitality Life Time is a ...

Life Time

Membership Concierge

Houston, TX · On-site

$14.75 - $19/hr

Complete Retention Specialist Certification within 60 days of hire * Passion to serve others * Effective communication skills Preferred Requirements * Bachelor's Degree in Hospitality Life Time is a ...

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All JobsRetention Specialist JobsRetention Specialist Jobs in Spring, TX

Retention Specialist information

See Spring, TX salary details

$19.6K

$54.6K

$76.1K

How much do retention specialist jobs pay per year?

As of Sep 4, 2026, the average yearly pay for retention specialist in Spring, TX is $54,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,300.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist works for an organization to retain current customers and clients. Depending on the industry, your duties might extend to internal retention, which concerns employees. In either role, you must ensure that the customer or employee is satisfied with what they are receiving from the company. This career is partially a support position, and partially a complaints resolution position. You must have strong communication skills, as much of the job is spent talking to customers or employees face-to-face or over the phone. The qualifications required for this job vary depending on whether the focus is employees or customers, but a high school diploma or GED certificate and extensive customer service or human resources experience should be sufficient.

What is a retention specialist?

A Retention Specialist is a professional responsible for maintaining and improving customer loyalty by addressing client concerns, resolving issues, and providing solutions to encourage customers to continue using a company’s products or services. They often work in industries like telecommunications, finance, and subscription services. Their main goal is to reduce customer churn by proactively identifying at-risk clients and offering personalized support or incentives. Retention Specialists use strong communication and problem-solving skills to build lasting relationships and help organizations achieve higher customer retention rates.

What skills do you need to be a retention specialist?

To thrive as a Retention Specialist, you need strong customer service skills, problem-solving abilities, and a background in sales or account management, often supported by a relevant degree or experience in customer-facing roles. Familiarity with CRM systems, customer analytics tools, and communication platforms is typically required. Superior interpersonal skills, persuasive communication, and emotional intelligence help professionals build trust and resolve issues effectively. These skills are essential for reducing customer churn, strengthening relationships, and driving long-term business growth.

How does a retention specialist typically collaborate with other departments to improve customer retention rates?

Retention Specialists often work closely with sales, customer service, and marketing teams to identify customer pain points and develop effective retention strategies. They may analyze feedback from customer service interactions, coordinate with marketing to tailor communication campaigns, and provide insights to sales on customer trends. This cross-functional collaboration helps ensure a seamless experience for customers and allows the organization to proactively address issues that may lead to churn. Regular team meetings and shared performance metrics are common practices to align efforts and measure success.

What is the difference between Retention Specialist vs Customer Service Representative?

AspectRetention SpecialistCustomer Service Representative
Required credentialsHigh school diploma or equivalent; experience in customer retention or salesHigh school diploma or equivalent; customer service experience
Work environmentCall centers, sales teams, or client management settingsCall centers, retail, or support desks
Employer usageUsed to reduce churn and improve customer loyaltyUsed to handle customer inquiries and resolve issues

While both roles involve interacting with customers, a Retention Specialist focuses on maintaining customer loyalty and reducing churn through targeted strategies, whereas a Customer Service Representative primarily addresses customer inquiries and resolves issues. The roles often overlap but serve different primary objectives within customer relationship management.

Is being a retention specialist worth it?

A retention specialist focuses on maintaining customer relationships and reducing churn, often requiring strong communication and data analysis skills. The role can be rewarding with opportunities for advancement and performance-based bonuses, but job satisfaction depends on the work environment and individual interests.
More about Retention Specialist jobs

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For Retention Specialist jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Retention Specialist jobs in Spring, TX look for?

The top searched job categories for Retention Specialist jobs in Spring, TX are:

What cities near Spring, TX are hiring for Retention Specialist jobs?

Cities near Spring, TX with the most Retention Specialist job openings:

Retention Specialist jobs near you
Infographic showing various Retention Specialist job openings in Spring, TX as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $54,610 per year, or $26.3 per hour.

Retention Specialist

SB Inc.

Houston, TX • On-site

$1.0K/wk

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

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Job description

Join Our Growing Team!


We are looking for a motivated and customer-focused Retention Specialist to help support our customers throughout their solar journey.


If you enjoy helping people, solving problems, and creating positive customer experiences, this is an excellent opportunity to join a fast-growing company in the renewable energy industry.


Position Details:

  • Full-Time Position
  • Monday through Friday
  • Competitive Weekly Pay
  • Career Growth Opportunities
  • Professional and Supportive Work Environment


Benefits Offered:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Program
  • Paid Time Off (PTO)
  • Advancement Opportunities


Responsibilities:

  • Communicate with customers throughout the installation process
  • Help resolve customer concerns and questions
  • Maintain customer satisfaction and retention
  • Coordinate with sales, operations, permitting, and installation teams
  • Document customer interactions and account updates
  • Follow up with customers to ensure a positive experience
  • Assist in reducing cancellations and improving customer retention


Qualifications:

  • Strong communication and customer service skills
  • Positive attitude and professional demeanor
  • Ability to multitask and stay organized
  • Experience in customer service, retention, collections, or account management preferred
  • Proficient with computers and CRM systems
  • Team-oriented mindset


Why Us?

At SB, we believe our customers deserve exceptional service from the day they sign up through the day their system is producing power. As a Retention Specialist, you will play a critical role in ensuring our customers remain confident and excited throughout the process.


If you're ready to build a career with a company that is growing and making a difference, we want to hear from you.


Apply today and become part of the SB family!