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Retention Manager Jobs in Raleigh, NC (NOW HIRING)

Bertelsmann

Renewals Manager

Morrisville, NC · On-site

Build and leverage customer relationships for retention. * Manage renewals, negotiate contracts, and develop territory plans. * Respond to inquiries, upsell, and optimize customer packages.

Orangetheory Fitness

Assistant Studio Manager

Cary, NC · On-site

$18/hr

Build and maintain strong member relationships, driving engagement and retention. * Manage studio technology and daily operations to ensure efficiency. * Strategize and implement new business ...

Wolters Kluwer

Sales Business Retention Rep

Raleigh, NC

$49K - $56K/yr

CSMs manage a portfolio of customers across National and Mid-Market segments and engage customers based on account size and needs. The role balances strategic customer relationships with strong ...

Verizon

Account Manager-SMB Sales

Cary, NC · On-site

Retaining, managing and growing the existing customer base. * Educating and exciting customers while leveraging innovative business solutions. * Building relationships with key decision makers.

Yardi

Instructional Designer I

Raleigh, NC · On-site

$30.76 - $34.61/hr

Incorporate basic user engagement strategies within a course to maximize retention * Contributes to curriculum development for property management industry roles * Regularly review content produced ...

Harbor Group Management

Property Manager

Durham, NC · On-site

... retention. * Promote resident satisfaction through timely resolution of service requests and ... Review and manage service contracts, capital improvements, and maintenance schedules. * Conduct and ...

Harbor Group Management

Property Manager

Cary, NC · On-site

... retention. * Promote resident satisfaction through timely resolution of service requests and ... Review and manage service contracts, capital improvements, and maintenance schedules. * Conduct and ...

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All JobsRetention Manager JobsRetention Manager Jobs in Raleigh, NC

Retention Manager information

See Raleigh, NC salary details

$23.7K

$50.8K

$82.2K

How much do retention manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for retention manager in Raleigh, NC is $50,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,596.00 and $57,028.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Retention Manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a Retention Manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a Retention Manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the most commonly searched types of Retention jobs in Raleigh, NC? The most popular types of Retention jobs in Raleigh, NC are:
What are popular job titles related to Retention Manager jobs in Raleigh, NC? For Retention Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Raleigh, NC look for? The top searched job categories for Retention Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Retention Manager jobs? Cities near Raleigh, NC with the most Retention Manager job openings:
Retention Manager jobs near you
Customer Success & Retention Specialist

Customer Success & Retention Specialist

Air Experts Heating, Cooling, LLC

Raleigh, NC • Hybrid

$20/hr

Full-time

Posted 9 days ago

Job description

Customer Success & Retention Specialist

– Join Our Award-Winning Team!
Location: 2730 Rowland Rd. Raleigh, NC 27615

At Air Experts Heating, Cooling and Plumbing, we’ve been proudly serving our community for over 35 years—and our success comes from putting people first. We’re looking for a Digital Lead Coordinator to join our team in Raleigh. In this role, you’ll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we’re known for.

Why You’ll Love Working Here

We believe great work deserves great rewards. When you join Air Experts, you’ll enjoy:

  • Pay Range: $20 per hour + monthly bonus potential and commissions
  • Weekly Pay On Friday
  • Comprehensive Benefits Package – Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000.
  • Financial Security – 401K with company match to help build your future.
  • Work-Life Balance – Generous paid time off and paid holidays.
  • Perks & Discounts – Employee discounts on all our services, plus an Employee Referral Program.
  • Professional Growth – Ongoing training, development, and a supportive team culture.
  • Award-Winning Team – Be part of a company recognized for outstanding customer service and community commitment.

What You’ll Do

  • Monitor and triage incoming customer requests from email, website forms, and digital platforms.
  • Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team.
  • Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits.
  • Manage online appointment scheduling through digital tools and CRM systems.
  • Document and track all customer interactions in the CRM for accuracy and follow-up.
  • Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
  • Look for opportunities to improve customer satisfaction and streamline digital processes.

What We’re Looking For

  • High school diploma or equivalent; some college a preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Comfortable handling a high volume of customer emails, chats and messages.
  • Tech-savvy with CRM systems (ServiceTitan experience preferred).
  • A customer-first attitude with a friendly, professional approach.
  • Ability to work independently and as part of a collaborative team.

Schedule

This is a full-time, hybrid position at our North Raleigh location.

Sunday-Thursday 9:30AM-6:30PM Sunday is remote, all other days in office.
If you're looking for a rewarding career where what you do matters, Apply Today!