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Retention Associate Jobs in Miami, FL (NOW HIRING)

RPM Living

Leasing Associate

Homestead, FL · On-site

$15.50 - $20.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Fort Lauderdale, FL · On-site

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Fort Lauderdale, FL · On-site

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Sunrise, FL · On-site

$16 - $21.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Fort Lauderdale, FL

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Fort Lauderdale, FL · On-site

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

North Lauderdale, FL

$16 - $21.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Sunrise, FL · On-site

$16 - $21.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Fort Lauderdale, FL

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

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Showing results 21-40

All JobsRetention Associate JobsRetention Associate Jobs in Miami, FL

Retention Associate information

See Miami, FL salary details

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How much do retention associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for retention associate in Miami, FL is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.33 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Retention Associate jobs in Miami, FL?

For Retention Associate jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Retention Associate jobs in Miami, FL look for?

The top searched job categories for Retention Associate jobs in Miami, FL are:

What cities near Miami, FL are hiring for Retention Associate jobs?

Cities near Miami, FL with the most Retention Associate job openings:

Retention Associate jobs near you

Customer Retention Manager

Arona Home Essentials

North Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description


Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico.  We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

 Responsibilities:

  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 18 years of age or older
  • Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.  Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation. 

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer. 

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