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Retention Associate Jobs in Austell, GA (NOW HIRING)

Stretch Zone - 1214

Studio Lead Associate

Tucker, GA · On-site

$20 - $26/hr

Support retention through strong relationships, great service, and consistent follow-up * Help ... Support and coach both Stretch Practitioners and Sales Associates * Help onboard and train new team ...

Evergreen

Solutions Associate

Atlanta, GA · On-site

Associates will develop business, technical, and communication skills through mentorship and hands ... productivity and retention. * Evergreen Tech Services delivers technology solutions that drive ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA · On-site

$4.6K/mo

The Operations Associate will report to the Deputy Operations Director and work with the campaign ... retaining a diverse staff that provides the best quality services to our mission. Jon Ossoff for ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA

$4.6K/mo

The Operations Associate will report to the Deputy Operations Director and work with the campaign ... retaining a diverse staff that provides the best quality services to our mission. Jon Ossoff for ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA · On-site

$4.6K/mo

The Operations Associate will report to the Deputy Operations Director and work with the campaign ... retaining a diverse staff that provides the best quality services to our mission. Jon Ossoff for ...

EyeSouth Partners

Front Desk Associate

Morrow, GA · On-site

$13.25 - $17.25/hr

Front Desk Associate The Front Desk Associate provides exceptional patient service, both in person ... retain training, problem solve and think independently Preferred Skills: • Understanding of ...

Torrid

Sales Associate

Riverdale, GA · On-site

$12.75 - $17.25/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Hibbett Retail, Inc.

Sales Associate

Acworth, GA · On-site

$8 - $10/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

Bremen, GA · On-site

$8 - $10/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

Austell, GA · On-site

$9 - $11.25/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

College Park, GA · On-site

$9 - $11.25/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

Bremen, GA · On-site

$8 - $10/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

Cartersville, GA · On-site

$8 - $10/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

Austell, GA · On-site

$9 - $11.25/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

Cartersville, GA · On-site

$8 - $10/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

Hibbett Retail, Inc.

Sales Associate

College Park, GA · On-site

$9 - $11.25/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

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All JobsRetention Associate JobsRetention Associate Jobs in Austell, GA

Retention Associate information

See Austell, GA salary details

$8

$17

$29

How much do retention associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for retention associate in Austell, GA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.46 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What job categories do people searching Retention Associate jobs in Austell, GA look for?

The top searched job categories for Retention Associate jobs in Austell, GA are:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Austell, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,196 per year, or $17.4 per hour.

Studio Lead Associate

Stretch Zone - 1214

Tucker, GA • On-site

$20 - $26/hr

Full-time

Re-posted 3 days ago

Key responsibilities

  • Perform practitioner-assisted stretch sessions and support team members in delivering the Stretch Zone method

  • Support member retention by building relationships, explaining services, and following up with clients

  • Assist in studio operations by supporting and coaching team members, onboarding new staff, and stepping in as a leader when needed

Job description

Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Full-Time | Base Pay + Commission
Pay: $20 to $26 per hour, plus performance-based commissions
A fitness or health related background is mandatory.
 
About the Role
 
Step into leadership at Stretch Zone as a Studio Lead Associate. This is a hands-on hybrid role that combines practitioner-assisted stretching, member care, sales support, and team leadership.
The ideal candidate understands the body, movement, and the benefits of assisted stretching, while also being outgoing, confident, and comfortable helping clients understand the value of membership. You will perform stretch sessions, support Stretch Practitioners and Sales Associates, help grow memberships, and step in as a dependable leader during daily studio operations.
This role is a great fit for someone with experience in fitness, wellness, bodywork, personal training, physical therapy, massage, exercise science, athletics, or dance who is ready to grow into studio leadership.
 What You’ll Do 
Stretching & Member Care
  • Perform practitioner-assisted stretch sessions using the Stretch Zone method
  • Maintain a lighter stretch schedule than a full-time Stretch Practitioner so you can support leadership responsibilities
  • Learn member goals and explain the benefits of consistent stretching
  • Build strong relationships so members feel known, cared for, and valued
  • Deliver a safe, professional, and respectful hands-on stretch experience
Client Experience & Retention
  • Create a welcoming studio environment where members feel like part of the Stretch Zone family
  • Help keep members engaged in their stretch plans
  • Support retention through strong relationships, great service, and consistent follow-up
  • Help resolve client questions or concerns with patience and professionalism
Sales & Membership Support
  • Explain Stretch Zone services, memberships, and benefits
  • Support intro stretch conversion into memberships
  • Follow up with leads, prospects, intro sessions, and current members
  • Help members connect their personal goals to the value of consistent stretching
  • Support referrals, promotions, and local outreach
  • Lead by example with confident, helpful, value-based sales conversations
Team Leadership
  • Support and coach both Stretch Practitioners and Sales Associates
  • Help onboard and train new team members
  • Reinforce Stretch Zone methods, client experience standards, and studio expectations
  • Help create a positive, focused, and accountable team environment
  • Step in as a dependable leader when the Studio Manager is unavailable
  • Model the professionalism, energy, customer care, and teamwork expected from the full studio
What We’re Looking For
  • Background or strong interest in fitness, wellness, assisted stretching, bodywork, athletics, physical therapy, massage, personal training, kinesiology, or exercise science
  • Comfortable learning and performing the Stretch Zone method
  • Outgoing personality with strong people skills
  • Customer-facing, sales, or service experience
  • Leadership, coaching, training, or team support experience preferred
  • Strong customer service and relationship-building skills
  • Able to support both Stretch Practitioners and Sales Associates
  • Coachable and willing to follow Stretch Zone methods and protocols
  • Able to multitask in a fast-paced studio environment
  • Positive attitude and team-first mindset
  • Passion for helping people move better, feel better, and live better
What We Offer
  • Base pay plus performance-based commissions or bonus opportunities
  • Training on Stretch Zone services, memberships, studio systems, and client experience standards
  • Opportunity to grow into Regional Manager roles with higher earning potential
  • Regular performance reviews with opportunity for base pay increases
  • Supportive team culture in a growing wellness brand