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Retention Associate Jobs in Austell, GA (NOW HIRING)

RPM Living

Leasing Associate

Smyrna, GA

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Marietta, GA

$15.50 - $20.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Smyrna, GA · On-site

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Smyrna, GA

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Smyrna, GA · On-site

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Marietta, GA · On-site

$15.50 - $20.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Marietta, GA · On-site

$16.25 - $21.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Marietta, GA · On-site

$15.50 - $20.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Marietta, GA · On-site

$15.50 - $20.75/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Bilingual Leasing Associate

Atlanta, GA · On-site

$16.75 - $22.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Bilingual Leasing Associate

Atlanta, GA

$16.75 - $22.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Bilingual Leasing Associate

Atlanta, GA · On-site

$16.75 - $22.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Bilingual Leasing Associate

Atlanta, GA

$16.75 - $22.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Bilingual Leasing Associate

Atlanta, GA · On-site

$16.75 - $22.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

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Showing results 21-40

All JobsRetention Associate JobsRetention Associate Jobs in Austell, GA

Retention Associate information

See Austell, GA salary details

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How much do retention associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for retention associate in Austell, GA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.46 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What job categories do people searching Retention Associate jobs in Austell, GA look for?

The top searched job categories for Retention Associate jobs in Austell, GA are:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Austell, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,196 per year, or $17.4 per hour.

Associate Director/Director, Industrial Acquisitions

Shine Associates LLC

Atlanta, GA • On-site

Full-time

Re-posted 5 days ago

Job description

POSITION SPECIFICATION
ASSOCIATE DIRECTOR/DIRECTOR, INDUSTRIAL ACQUISITIONS
Shine Associates, LLC has been retained to search, identify and recruit an Associate Director/Director ('Director'), Industrial Acquisitions on behalf of our client ('Company'). This position will be based in Atlanta, GA.
CONFIDENTIALITY
Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
CLIENT DESCRIPTION
Our client is a privately-held and vertically-integrated real estate company that develops, owns, and operates a portfolio of multifamily, industrial, and mixed-use developments. With corporate offices in Atlanta, Boston, Dallas, Dubai, New York, and San Francisco, the firm is an experienced real estate private equity investor and manager supported by an integrated operating platform and has 60+ years of experience across multiple asset classes. The Company's existing and under-development properties are valued at over $29.0 billion.
During its 60+-year history, the firm has developed, managed or acquired over 96,000 residential units and 32.5 million square feet of commercial space in twenty-four states. The current portfolio includes over 55,000 residential units, 1 million square feet of retail and office space, and 25 million square feet of industrial space.
ASSOCIATE DIRECTOR/DIRECTOR, INDUSTRIAL ACQUISITIONS
The Director of Industrial Acquisitions is involved in all aspects of sourcing industrial buildings in Southeast markets. The successful candidate will work out of the Company's Atlanta office and report directly to the Senior Managing Director in Dallas. The Director of Industrial Acquistitions will embrace the company values of accountability, inclusiveness, energizing, and courageousness.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Market Selection
  • In conjunction with the Senior Managing Director, on a quarterly basis, review and evaluate market data and recommend markets and sub-markets in which to target acquisitions.

Deal Sourcing
  • The Director is responsible for sourcing potential real estate industrial acquisitions. Networking within the real estate community is a major part of this position and includes determining the appropriate contacts within markets and the evaluation of which will be most beneficial in ensuring the successful execution of the firm's long-term business plan. Essential contacts to be established and maintained include competitors, brokers, management companies, developers, potential sellers, data providers and so forth.
  • This position requires extensive travel to source new transactions and must maintain a current pipeline of "for-sale" properties.

Industrial Acquisition Process Management
  • Prepare a market analysis
  • Develop a financial assessment and prepare an acquisition pro forma
  • Supervise assigned real estate analyst
  • Negotiate with seller or seller's representatives
  • Assemble and manage the due diligence team
  • In conjunction with Property Operations and Asset Management, develop a business plan for the subject property
  • Assist the Treasury Group in obtaining the bridge and/or permanent financing
  • Present to the Investment Committee to secure requisite internal approval

Provide Guidance and Management Oversight
  • If assigned a direct report, the Director is responsible for providing guidance and management oversight. This includes setting tasks, approving travel, evaluating their work product and assisting with year end performance evaluations.

Industry Affiliations
  • Participate in national trade associations that further the business activities of the firm, such as Urban Land Institute (ULI), or the National Association of Industrial and Office Properties (NAIOP).

OTHER SKILLS AND ABILITIES
  • Excellent verbal and written communication abilities, interpersonal and negotiation skills.
  • Extremely detail- oriented with demonstrated ability to organize & prioritize projects, complete multiple tasks on schedule.
  • Ability to problem-solve and exercise independent judgment while displaying a high degree of initiative and accuracy.
  • Experience in Argus and Excel is preferred.
  • Understand financial analysis and modeling.
  • Able to maintain confidentiality.
  • Willing to travel extensively.

QUALIFICATIONS, SKILLS AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree required with a concentration in Finance or Real Estate preferred; or a minimum of 5 years of industrial acquisitions experience; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPENSATION
The Company is prepared to offer a competitive compensation package including salary, bonus and other benefits.
CONTACT INFORMATION
Shine Associates, LLC
45 School St., Suite 301
Boston, MA 02108
www.shineassociatesllc.com
Hillary H. Shine, Principal Kelsey E. Shine, Director
Cell (203) 613-3562 Cell (508) 494-6569
[email protected] [email protected]

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