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Retail Tech Jobs in New York (NOW HIRING)

Celerant Tech

Account Manager

Iselin, NJ · On-site

$50K - $70K/yr

At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that unify their online and in-store experiences. As an Account Manager, you'll play a key role in ...

Celerant Tech Corp

Account Manager

Iselin, NJ · Remote

$50/hr

At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that unify their online and in-store experiences. As an Account Manager, you'll play a key role in ...

Amtae Solutions LLC

IT Support Manager

NY · On-site

$75 - $85/hr

Experience supporting POS systems, retail technology, hospitality systems, or similar environments. * Strong troubleshooting skills involving Windows-based systems, peripherals, and basic networking.

Celerant Tech

Marketing Manager

Iselin, NJ · On-site

$120K - $150K/yr

Chief Growth Officer Type: Full-Time Salary: $120-150K + benefits Celerant Technology is a leading retail software company with over 26 years of experience helping retailers modernize operations ...

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Retail Tech information

See New York salary details

$12

$21

$31

How much do retail tech jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for retail tech in New York is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.65 per hour, depending on experience, location, and employer.

What is retail tech?

Retail Tech refers to the use of technology solutions and digital tools within the retail industry to improve operations, enhance customer experiences, and increase sales. This includes technologies like point-of-sale (POS) systems, e-commerce platforms, inventory management software, mobile payment solutions, and customer analytics tools. Retail Tech helps retailers streamline their business processes, personalize marketing, and adapt to changing consumer behaviors. As the retail landscape evolves, adopting the latest tech is crucial for staying competitive and meeting customer expectations.

What are the key skills and qualifications needed to thrive as a retail tech?

To thrive as a Retail Tech, you need a solid understanding of retail operations, IT troubleshooting, and point-of-sale (POS) systems, often supported by relevant certifications or experience in technology support. Familiarity with retail-specific software, hardware maintenance, and ticketing systems like ServiceNow is typically required. Strong problem-solving skills, clear communication, and customer service orientation help Retail Techs excel in fast-paced environments. These skills ensure smooth retail operations, minimize downtime, and enhance the overall customer experience.

What are some common challenges retail tech professionals face when implementing new technologies in stores?

Retail tech professionals often encounter challenges such as integrating new systems with existing legacy infrastructure, ensuring minimal disruption to daily store operations, and training staff on updated tools. Additionally, balancing customer data privacy with the use of advanced analytics can be complex. Successful professionals collaborate closely with store managers and IT teams to address these hurdles, ensuring smooth adoption and ongoing support for new technologies.

What is the difference between Retail Tech vs Retail Associate?

AspectRetail Tech

Required CredentialsTechnical certifications, knowledge of retail systems
Work EnvironmentTechnology-focused, often in stores or offices
Employer & Industry UsageRetail companies, tech firms supporting retail
Common Search & ComparisonTechnical roles supporting retail operations

Retail Tech roles focus on implementing, maintaining, and improving retail technology systems, requiring technical skills and certifications. Retail Associates primarily handle customer service and sales on the shop floor. While Retail Associates work directly with customers, Retail Tech professionals support the infrastructure behind retail operations. Both roles are essential in the retail industry but differ significantly in responsibilities and skill requirements.

What are popular job titles related to Retail Tech jobs in New York?

For Retail Tech jobs in New York, the most frequently searched job titles are:

What job categories do people searching Retail Tech jobs in New York look for?

The top searched job categories for Retail Tech jobs in New York are:

What cities in New York are hiring for Retail Tech jobs?

Cities in New York with the most Retail Tech job openings:

Retail Tech jobs near you
Infographic showing various Retail Tech job openings in New York as of August 2026, with employment types broken down into 68% Full Time, 31% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,680 per year, or $21 per hour.

Account Manager

Celerant Tech

Iselin, NJ • On-site

$50K - $70K/yr

Full-time

Medical

Re-posted 9 days ago

Job description

Job Description: Account Manager - SaaS Retail Software
Location: Fully Remote (with annual team events) or able to commute to our NJ office
Reports To: Sales Manager
Salary Range: $50-70K
About the Role
We're looking for a proactive and relationship-driven Account Manager to join our Customer Success team and support a portfolio of existing retail clients using our SaaS retail commerce solutions. If you're passionate about building long-term relationships, driving client growth, and acting as a trusted advisor, this is the role for you.
As an Account Manager, you will be the main point of contact for 100-150 SMB retail clients, helping them maximize the value of our software by providing education, strategic guidance, and identifying opportunities for upselling and cross-selling.
What You'll Do
Client Relationship Management
? Build strong, lasting relationships with assigned clients through regular check-ins and strategic support.
? Serve as the primary liaison between your clients and our internal teams, ensuring clear communication and timely resolution of issues.
? Understand your clients' unique business goals, challenges, and use cases to provide tailored guidance.
Client Growth & Education
? Educate clients on the full breadth of our SaaS retail offerings-POS systems, eCommerce platforms, mobile apps, marketing tools, and more.
? Uncover upsell opportunities that align with each client's business objectives, and guide them through product expansion.
? Deliver product demos, share best practices, and champion new features to improve client outcomes.
Client Advocacy & Retention
? Represent the voice of the client internally, collaborating cross-functionally to enhance the client experience.
? Monitor account health and proactively address risks to drive renewals and long-term retention.
? Meet or exceed upsell and retention goals tied to your book of business.
Team Collaboration
? Work closely with Sales, Support, Product, and Marketing to align client needs with company solutions.
? Share insights from the field to help improve our platform and client journey.
? Participate in team summits and company-wide initiatives that drive innovation and collaboration.
What You Bring
? 2+ years of experience in Account Management, Client Success, or a related role-preferably in SaaS, retail tech, or B2B services.
? Excellent communication and interpersonal skills-you know how to build rapport and earn trust.
? Strong organizational skills with the ability to manage a high volume of clients without sacrificing quality.
? Comfort with educating clients on technical platforms and presenting tailored solutions.
? Experience with CRM systems (e.g., HubSpot, Salesforce) and virtual collaboration tools.
? Self-starter mindset with a passion for helping businesses grow through technology.
? Able to thrive in a remote-first work environment.
Bonus Points
? Experience with POS systems, eCommerce platforms, or retail operations.
? Background in SMB or enterprise SaaS account management.
? Familiarity with HubSpot CRM.
Why Join Us?
At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that unify their online and in-store experiences. As an Account Manager, you'll play a key role in helping retailers succeed while shaping the future of retail tech alongside a collaborative, mission-driven team.
We value growth-for our clients and our people. You'll have opportunities to learn, lead, and make a meaningful impact from day one.
Learn more about our company culture
How to Apply
If you're passionate about delivering exceptional client experiences and excited to support retailers with powerful technology, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.
Salary Description
50k to 70K

Apply