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Mystic Seaport Museum

Systems Support Associate

Mystic, CT · On-site

$23 - $27/hr

... minded Systems & CRM Support Associate to provide front-line technical support across the museum ... Troubleshoot connectivity issues across office, gallery, retail, and admissions areas. * Provides ...

Yesway

Fuel & Retail Systems Technician

Altus, OK · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Bowie, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Bowie, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Frederick, OK · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

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Fuel & Retail Systems Technician

Abilene, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Sweetwater, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Iowa Park, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Tye, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Olney, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Abilene, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Abilene, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Iowa Park, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Tuscola, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Altus, OK · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

Yesway

Fuel & Retail Systems Technician

Bowie, TX · On-site

Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network. * Resolve basic to complex retail site systems issues spanning multiple hardware and software ...

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How much do retail systems support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for retail systems support in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

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Systems Support Associate

Mystic, CT • On-site

Mystic Seaport Museum
Museums and Historical Sites • 201 - 500 employees
Learn more about Mystic Seaport Museumexternal

$23 - $27/hr

Full-time

Posted 9 days ago

Job description

Job Type
Full-time
Description
Mystic Seaport Museum is seeking a detail-oriented and service-minded Systems & CRM Support Associate to provide front-line technical support across the museum and serve as a secondary point of contact and a delegation point for our Tessitura CRM/ticketing system. You'll work closely with staff across all departments across the museum with a variety of technical issues.
Essential Functions:
  • Serve as first point of contact for staff technical support requests (hardware, software, network, printers, POS terminals, and peripherals).
  • Provide day-to-day user support for Tessitura across ticketing, membership, development, marketing etc.
  • Set up, configure, and maintain workstations, laptops, tablets, and museum-wide devices.
  • Troubleshoot connectivity issues across office, gallery, retail, and admissions areas.
  • Provides on-site support to all departments; ensures high level of service to users.
  • Investigates and resolves issues related to hardware and software installation, repairs, upgrades and maintenance.
  • Provides users with the appropriate level of in-person training (where user is responsible) in matters of maintenance of systems/equipment. Follows-up with written instructional materials to user.
  • Ensures that incidents requiring further follow-up be referred to the Director of Information Technology. Prioritizes and escalates support incidents and requests based on potential business impact and documented guidelines.
  • Maintain user accounts, permissions, and access across core systems
  • Communicates technical information to both technical and non-technical staff.
  • Provides input related to software and hardware (desktop and infrastructure) projects, as requested. Makes recommendations for systems and/or application improvements.
  • Maintain basic documentation of IT assets, configurations, and support procedures
  • Support point-of-sale (admissions, retail, etc.) operations tied to Tessitura, including troubleshooting during open hours.
  • Document standard operating procedures and help maintain internal training materials for CRM users.
  • Participate in testing for system updates, patches, and new module roll-outs.

Requirements
  • High School Diploma or G.E.D. (Education or classes in Information Technology field required).
  • 2 + years of field support experience
  • Familiarity with common office and productivity tools eg. Microsoft office.
  • Basic networking knowledge preferred.
  • Skill in troubleshooting and using diagnostic tools
  • Strong communication and interpersonal skills with knowledge of and demonstrated ability in most effective methods of issue resolution and escalation practices.
  • Strong analytical and problem-solving abilities.
  • Excellent time management and organizational skills; highly responsible and able to work over-time on short-notice, as necessary
  • Team player, self-motivated to learn and continue to recommend ways for improvement in systems and/or processes

Physical Requirements and Environmental Conditions:
Must have the ability to lift 50 lbs. minimum and be able to traverse the grounds of an 18-acre campus in all weather conditions and seasons, as required, to execute the duties of the position.
Salary Description
23-27/hourly

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