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Retail System Support Analyst Jobs (NOW HIRING)

Tristar Insurance

System Support Analyst

California, MO · On-site

Position Summary The System Support Analyst is responsible for providing high-quality technical assistance to users, ensuring operational efficiency, and maintaining a seamless user experience. The ...

AA2IT

System Support Analyst

Nashville, TN · On-site

AA2IT is a company seeking a System Support Analyst. The primary responsibility of this role is to provide technical support to company staff, troubleshooting various hardware and software issues ...

TRISTAR RISK MANAGEMENT

System Support Analyst

$25 - $30/hr

The System Support Analyst is responsible for providing high-quality technical assistance to users, ensuring operational efficiency, and maintaining a seamless user experience. The successful ...

Tristar Insurance

System Support Analyst

Long Beach, CA · On-site +1

$25 - $30/hr

The System Support Analyst is responsible for providing high-quality technical assistance to users, ensuring operational efficiency, and maintaining a seamless user experience. The successful ...

The AMES Companies

System Support Analyst

Reno, NV · On-site

WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and ...

Nelson

Deltek System Support Analyst

The Deltek Vision System Support Analyst will play an integral role in our firm by providing system subject matter expertise, supporting end users, maintaining data integrity, identifying ...

NELSON Worldwide, LLC

The Deltek Vision System Support Analyst will play an integral role in our firm by providing system subject matter expertise, supporting end users, maintaining data integrity, identifying ...

New

Uprite

We are seeking a Senior System Support Analyst who will be an essential part of our service team. This position will provide client end user support, hardware support, server support, and client ...

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Retail System Support Analyst information

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How much do retail system support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for retail system support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

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Infographic showing various Retail System Support Analyst job openings in the United States as of June 2026, with employment types broken down into 36% Full Time, and 64% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,175 per year, or $32.3 per hour.

System Support Analyst

California, MO • On-site

Tristar Insurance
Insurance Services • 501 - 1,000 employees
Learn more about Tristar Insuranceexternal

Other

Posted 8 days ago

Job description

Position Summary

The System Support Analyst is responsible for providing high-quality technical assistance to users, ensuring operational efficiency, and maintaining a seamless user experience. The successful candidate will manage ticket throughput, resolve issues at the first point of contact whenever possible, and provide detailed, accurate escalations to Level 2 and Development teams.

Duties and Responsibilities
  • Manage and resolve support tickets within established response time targets.
  • Maintain high ticket throughput while ensuring quality is not compromised.
  • Strive for First Contact Resolution (FCR) to minimize user downtime and reduce escalation volume.
  • Perform deep‑dive technical troubleshooting to identify root causes of system issues.
  • Ensure accurate and comprehensive escalations to Level 2 or Development, including clear reproduction steps, detailed impact analysis, severity levels, and relevant system logs.
  • Test enhancements and bug fixes for monthly releases.
Equipment Operated/Used

Computer, 10‑key, fax machine, copier, printer, and other office equipment.

Qualifications
  • Proven experience in technical support or system analyst roles.
  • Strong troubleshooting skills and the ability to analyze system logs.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast‑paced environment with a focus on throughput and efficiency.
  • Contribute to the internal knowledge base by documenting new resolutions and common workarounds.
  • Share technical insights with the team to improve collective problem‑solving capabilities.
  • Suggest system functionality improvements based on recurring user pain points.
Performance Metrics
  • Operational Efficiency (40%)
  • Quality & User Experience (30%)
  • Problem Solving & Escalation (20%)
  • Knowledge Contribution (10%)
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