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Retail Store Team Lead Jobs in Raleigh, NC (NOW HIRING)

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Retail Store Team Lead information

See Raleigh, NC salary details

$11

$17

$20

How much do retail store team lead jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for retail store team lead in Raleigh, NC is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $17.74 per hour, depending on experience, location, and employer.

What is the difference between Retail Store Team Lead vs Retail Supervisor?

AspectRetail Store Team LeadRetail Supervisor
ResponsibilitiesOversees daily store operations, leads sales team, ensures customer satisfactionManages staff, monitors sales performance, enforces policies
Required CredentialsHigh school diploma, experience in retail, leadership skillsHigh school diploma, retail experience, supervisory skills
Work EnvironmentFrontline retail setting, direct customer interactionRetail store environment, staff management focus
Usage in IndustryCommonly used for team leadership roles in retail storesOften used interchangeably with team lead, slightly more supervisory

The Retail Store Team Lead and Retail Supervisor roles share similar responsibilities and credentials, focusing on store operations and staff management. The team lead typically emphasizes leading sales teams and customer engagement, while the supervisor may have broader oversight duties. Both roles are vital for retail success and often overlap in daily tasks.

What is a retail store team lead?

Retail Store Team Leads are employees who oversee daily operations on the sales floor, guiding and supporting team members to ensure excellent customer service and efficient store performance. They often manage schedules, resolve customer issues, train new staff, and assist with inventory management. Team Leads act as a bridge between store management and floor staff, helping to implement company policies and meet sales goals. Their leadership ensures a positive shopping experience and smooth store operations.

What does a retail store team lead do?

A Retail Store Team Lead plays a vital role in fostering team growth by providing ongoing coaching, setting clear expectations, and offering constructive feedback. When performance challenges arise, Team Leads typically address them through regular check-ins, goal-setting, and, if necessary, performance improvement plans. By promoting a collaborative and supportive work environment, Team Leads help team members develop their skills, stay motivated, and contribute to overall store success.

What skills and qualifications are needed to thrive as a retail store team lead?

To thrive as a Retail Store Team Lead, you need strong leadership abilities, retail sales experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you guide teams and ensure exceptional customer service. These competencies are crucial for driving sales, maintaining store efficiency, and fostering a positive work environment.
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What cities near Raleigh, NC are hiring for Retail Store Team Lead jobs? Cities near Raleigh, NC with the most Retail Store Team Lead job openings:
Retail Store Team Lead jobs near you
Infographic showing various Retail Store Team Lead job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,635 per year, or $17.1 per hour.

Retail Store IT Systems Lead

Variety Stores LLC

Henderson, NC

Full-time

Re-posted 24 days ago

Job description

Job Title: Retail Store Systems Lead
Department: Retail Technology / Store Operations
Reports To: Director of Store Systems
Location: On-Site
Employment Type: Full-Time

Position Summary:

The Retail Store Systems Lead is responsible for the end-to-end support and performance of store technology systems across all retail locations. This includes managing relationships with the POS vendor, ensuring PCI compliance, maintaining POS depot hardware, and overseeing system implementation for store openings, closings, and special projects. The role plays a key part in aligning technology initiatives with operational excellence and compliance requirements in a fast-paced retail environment.

Key Responsibilities:

POS Vendor Management

  • Serve as the primary point of contact for the POS software/hardware vendor.
  • Manage vendor SLAs, support escalations, updates, and performance reviews.
  • Coordinate system upgrades, feature deployments, and bug fixes with vendor teams.

PCI Compliance & Security

  • Ensure all store systems are compliant with PCI DSS requirements.
  • Coordinate with InfoSec and compliance teams on audits, remediation plans, and data protection protocols.
  • Maintain documentation and participate in regular reviews of security practices across store environments.

POS Depot & Hardware Maintenance

  • Oversee inventory, repair, and lifecycle management of POS hardware across all locations.
  • Manage depot processes including RMA handling, staging, and shipping of equipment.
  • Coordinate hardware refreshes and replacements in collaboration with field teams.

New Store Openings & Closures

  • Lead the technical planning and execution of store technology deployments for new locations.
  • Coordinate timelines and system installations across construction, operations, and IT teams.
  • Ensure proper decommissioning, data sanitation, and asset recovery for closing stores.

Project Management

  • Lead cross-functional technology projects including hardware/software rollouts, infrastructure upgrades, and system enhancements.
  • Develop and maintain project plans, communicate milestones, and manage risks.
  • Document procedures and provide post-project analysis to identify improvements.

Qualifications:

  • Associates degree in Information Systems, Business, or a related field (or equivalent experience).
  • 3+ years of experience in retail systems or IT operations, including vendor and project management.
  • Strong knowledge of POS systems (hardware and software), preferably NCR, Toshiba, or Oracle MICROS.
  • Solid understanding of PCI compliance and security best practices.
  • Experience coordinating cross-functional teams and managing timelines across departments.
  • Excellent communication, problem-solving, and organizational skills.

Preferred Skills:

  • Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox).
  • Project Management certification (PMP, CAPM, or similar) is a plus.
  • Experience in retail technology deployments at scale (multi-unit, national footprint).
  • Understanding of networking basics, cabling, and low-voltage system planning.