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Retail Store Operations Manager Jobs in Chicopee, MA

Burlington

Retail Store Management

Conway, MA · On-site

$82K - $102K/yr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... You'll Come With * 5+ years of Retail Management experiencein a Big Box or Specialty environment

PetSmart

Retail Store Manager

Enfield, CT · On-site

$79K - $130K/yr

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Hadley, MA · On-site

$79K - $130K/yr

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart Careers

Retail Store Manager

Enfield, CT · On-site

$79K - $130K/yr

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Hadley, MA · On-site

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Westfield, MA · On-site

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Springfield, MA

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Westfield, MA

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Enfield, CT

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Chicopee, MA

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

CVS Health

Operations Manager

Ware, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PetSmart Careers

Retail Store Manager

Springfield, MA · On-site

$79K - $130K/yr

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

Burlington

Retail Store Management

Springfield, MA

$74K - $93K/yr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... You'll Come With * 5+ years of Retail Management experiencein a Big Box or Specialty environment

Burlington

Retail Store Management

West Springfield, MA · On-site

$75K - $94K/yr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... You'll Come With * 5+ years of Retail Management experiencein a Big Box or Specialty environment

PetSmart

Retail Store Manager

Springfield, MA · On-site

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Enfield, CT · On-site

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Enfield, CT

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart Careers

Retail Store Manager

Westfield, MA · On-site

$79K - $130K/yr

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart Careers

Retail Store Manager

Hadley, MA

$79K - $130K/yr

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

PetSmart

Retail Store Manager

Springfield, MA · On-site

$79K - $130K/yr

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

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Retail Store Operations Manager information

See Chicopee, MA salary details

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How much do retail store operations manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for retail store operations manager in Chicopee, MA is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $26.83 per hour, depending on experience, location, and employer.

What does a retail store operations manager do?

A Retail Store Operations Manager oversees the daily activities and overall functioning of a retail store. Their responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory levels, and implementing store policies and procedures. They also handle scheduling, budgeting, and sales performance analysis. The goal is to achieve operational efficiency and drive sales growth while delivering a positive shopping experience for customers.

What are the key skills and qualifications needed to thrive as a retail store operations manager?

To thrive as a Retail Store Operations Manager, you need strong leadership abilities, retail management experience, and a good understanding of inventory control and sales strategies, often supported by a degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Excellent communication, problem-solving, and customer service skills make someone stand out in this position. These skills and qualities are crucial for effectively leading teams, optimizing store performance, and ensuring a positive shopping experience for customers.

What are some common challenges faced by retail store operations managers, and how can they effectively address them?

Retail Store Operations Managers often encounter challenges such as maintaining high employee morale during busy periods, ensuring inventory accuracy, and meeting sales targets amidst fluctuating customer demand. To address these, managers can implement regular team meetings to foster communication, utilize inventory management systems for greater accuracy, and set clear, achievable goals aligned with broader company objectives. Building strong relationships with staff and providing ongoing training also help in creating a motivated team that can adapt to changing retail environments.

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Retail Store Operations Manager jobs near you

Retail Store Management

Burlington

Conway, MA • On-site

$82K - $102K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 941 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

Position OverviewIf you are interested in growing your retail management career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as a Store Manager! Are you a proven leader with strong communication and organization skills? Can you lead a team in driving results while building strong teams and partnerships and cultivating an environment based on trust, respect, and integrity? Can you bring innovative ideas to help drive results as you take on the challenge of running all aspects of a multi-million-dollar store operation? If you answer yes, then this may be the right opportunity for you.
As a Store Manager, you'll be responsible for successfully managing all store operations tasks to maximize sales results while bringing "Our Burlington" values to life in your store. You will be a mentor, role model, and coach for your team members, as well as a partner to associates in other branches of the organization. You will lead your team by example, demonstrating how to deliver excellent customer service with a high degree of professionalism and provide a world-class shopping experience to customers. You will take ownership for the successful execution of all day-to-day merchandising, operations and service management tasks. You are ultimately responsible for the overall success of your store location and the associates on your team.A Day in the Life
  • Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives.
  • Ensure Assistant Managers and store team members are fulfilling their individual responsibilities.
  • Partner with Assistant Store Manager, Merchandising to coordinate merchandise placement, sales promotions and pricing.
  • Partner with Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and chargeback paperwork to ensure accuracy of inventory.
  • Act as Manager on Duty (MOD); lead by example, set the standard, and create a strong leadership presence by following and modeling the Burlington SOPs.
  • Manage multi-million-dollar sales volume and expense budget including review of all associated reporting and record-keeping.
  • Recruitment, screening and hiring of associates in order to meet store staffing needs.
  • Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement structured learning and development activities for all team members.
  • Handle personnel and associate relations issues.
  • Payroll budget management, workforce management and scheduling.
  • Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners within the company.
You'll Come With
  • 5+ years of Retail Management experiencein a Big Box or Specialty environment
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software
  • Travel may be required from time to time.

Pay Range

  • Store Manager: $82,045 - $102,560 / annual
  • Operations Service Manager: $25.55 - $34.10 / hour
Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

What Burlington employees say

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Burlington logo

About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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