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How much do retail store operations manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for retail store operations manager in Baltimore, MD is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $26.49 per hour, depending on experience, location, and employer.

What does a retail store operations manager do?

A Retail Store Operations Manager oversees the daily activities and overall functioning of a retail store. Their responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory levels, and implementing store policies and procedures. They also handle scheduling, budgeting, and sales performance analysis. The goal is to achieve operational efficiency and drive sales growth while delivering a positive shopping experience for customers.

What are the key skills and qualifications needed to thrive as a retail store operations manager?

To thrive as a Retail Store Operations Manager, you need strong leadership abilities, retail management experience, and a good understanding of inventory control and sales strategies, often supported by a degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Excellent communication, problem-solving, and customer service skills make someone stand out in this position. These skills and qualities are crucial for effectively leading teams, optimizing store performance, and ensuring a positive shopping experience for customers.

What are some common challenges faced by retail store operations managers, and how can they effectively address them?

Retail Store Operations Managers often encounter challenges such as maintaining high employee morale during busy periods, ensuring inventory accuracy, and meeting sales targets amidst fluctuating customer demand. To address these, managers can implement regular team meetings to foster communication, utilize inventory management systems for greater accuracy, and set clear, achievable goals aligned with broader company objectives. Building strong relationships with staff and providing ongoing training also help in creating a motivated team that can adapt to changing retail environments.

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For Retail Store Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

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The top searched job categories for Retail Store Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Retail Store Operations Manager jobs?

Cities near Baltimore, MD with the most Retail Store Operations Manager job openings:

Retail Store Operations Manager jobs near you
Infographic showing various Retail Store Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,271 per year, or $22.7 per hour.

Store Operations Manager (GM)

Insomnia Cookies

Towson, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Insomnia Cookies rating

4.9

Company rating: 4.9 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

30th of 48 rated bakeries

Job description

Insomnia Cookies is expanding and looking for strong management in our Towson, MD area. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!
 
Comp & Sweet Position Perks:
       Competitive base salary + quarterly bonus compensation package.
       $50.00 per month cellphone data plan stipend.
       Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
       401K with contribution match.
       2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
       Enrollment in our Cookie College learning/training platform.
       FREE cookies, awesome swag and so much more!
 
Job Duties & Position Focus:
       Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
       Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
       Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
       Manage and audit inventory to maintain proper controls.
       Create and execute fun, local marketing drops.
       Create and drive in-store recognition programs/contests.
 
What we seek:
       3+ years of management/leadership experience in a restaurant or retail establishment
       Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)  
       Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
       An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
       A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
       Familiarity with using commercial convection ovens - a plus
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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What Insomnia Cookies employees say

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About Insomnia Cookies

Sourced by ZipRecruiter

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 19 years and so. many. cookies. later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 235 stores nationally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa., and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Newtown Square, PA, US

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