Retail Sales Operations Manager Jobs in Gilbert, AZ

Job Title: Sales & Operations Manager
Department: Sales & Operations
Reports To: Director of Operations / General Manager
Location: Onsite

The Sales & Operations Manager is responsible for leading business development initiatives while overseeing daily operational activities to ensure organizational efficiency, customer satisfaction, and sustainable business growth. This position serves as a strategic leader, managing client relationships, sales performance, operational processes, and cross-functional teams within the semiconductor and high-tech manufacturing industry.

The ideal candidate is a results-driven leader with experience in sales, operations, project coordination, and customer relationship management. This individual will develop new business opportunities while ensuring operational excellence and successful project execution.

• Develop and execute strategic sales plans to achieve company revenue and growth objectives.

• Identify, pursue, and secure new business opportunities within the semiconductor, manufacturing, and high-tech industries.

• Build and maintain strong relationships with existing and prospective clients.

• Prepare proposals, quotations, contracts, and presentations for customers.

• Conduct customer meetings, site visits, and business reviews.

• Negotiate pricing, service agreements, and contract terms.

• Monitor market trends, customer needs, and competitor activity to identify new opportunities.

• Collaborate with executive leadership to develop business growth strategies.

• Oversee daily business operations to ensure efficiency, productivity, and customer satisfaction.

• Coordinate activities between Sales, Project Management, Engineering, Procurement, Finance, Human Resources, and Operations.

• Monitor operational performance, project schedules, budgets, and resource utilization.

• Develop and improve operational procedures and workflows.

• Ensure projects and customer deliverables are completed on schedule and within budget.

• Resolve operational challenges while implementing effective solutions.

• Monitor key performance indicators (KPIs) and prepare operational reports for leadership.

• Lead, coach, and mentor sales and operations personnel.

• Establish performance goals and conduct employee evaluations.

• Foster a collaborative, customer-focused, and results-driven work environment.

• Support recruiting, onboarding, training, and professional development initiatives.

• Promote continuous improvement, accountability, and operational excellence.

As the Sales & Operations Manager, you will provide leadership across multiple departments while ensuring alignment between sales objectives and operational execution.

• Collaborate with Sales, Engineering, Procurement, Project Management, Finance, Logistics, Human Resources, and Executive Leadership.

• Lead cross-functional meetings to review business performance, project status, and customer requirements.

• Ensure clear communication between departments to support efficient project execution.

• Partner with project teams to successfully transition new customer opportunities into active projects.

• Work closely with finance to monitor budgets, profitability, forecasting, and revenue performance.

• Build strong partnerships with clients, vendors, subcontractors, and strategic partners.

• Encourage collaboration, innovation, and continuous process improvement throughout the organization.

• Promote a culture centered on safety, customer service, accountability, and operational excellence.

• Bachelor's degree in Business Administration, Operations Management, Engineering, Marketing, or a related field.

• Minimum of 5 years of experience in sales, operations management, business development, or project management.

• Experience working within semiconductor, manufacturing, construction, engineering, or other high-tech industries.

• Proven experience managing customer relationships and leading cross-functional teams.

• Strong financial acumen, including budgeting, forecasting, and cost management.

• Excellent leadership, communication, negotiation, and presentation skills.

• Proficiency with Microsoft Office Suite and CRM/ERP systems.

• Experience supporting semiconductor manufacturing or construction projects.

• Knowledge of SAP, Oracle, Microsoft Dynamics, NetSuite, Salesforce, or similar ERP/CRM platforms.

• Project Management Professional (PMP) certification or equivalent leadership certification.

• Experience with contract negotiation and strategic account management.

• Strong leadership and team-building skills.

• Excellent business development and customer relationship management abilities.

• Strategic planning and operational decision-making capabilities.

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Exceptional communication, negotiation, and organizational skills.

• High level of professionalism, integrity, and accountability.

• Strong understanding of operational processes and continuous improvement methodologies.

• Ability to sit, stand, and work at a computer for extended periods.

• Ability to travel locally and occasionally out of state to customer locations, project sites, and industry events.

• Ability to lift up to 20 pounds occasionally.

This position is based in an office environment with regular interaction with customers, project teams, and leadership. Occasional travel to semiconductor manufacturing facilities, construction sites, client offices, and trade events may be required. The role requires flexibility to support business needs and customer deadlines.

• Competitive Salary with Performance Bonus Opportunities

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Time Off and Company Holidays

• Professional Development and Leadership Training

• Career Advancement Opportunities

• Collaborative and Innovative Work Environment

We are committed to creating an inclusive workplace where all employees are treated with respect and provided equal opportunities for success. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.