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Retail Recovery Associate Jobs in Normal, IL (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Normal, IL · On-site

$17/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... recovery. * Use advanced tools to manage escalations. Mobile Support * Assist customers with ...

TJX Companies

Front End associate

Bloomington, IL · On-site

$15 - $15.50/hr

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer ... Initiates and participates in store recovery as needed throughout the day * Maintains all ...

Tjx

Front End associate

Bloomington, IL · On-site

$15 - $15.50/hr

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer ... Initiates and participates in store recovery as needed throughout the day * Maintains all ...

Ross Stores

Early Morning Stock Associate

East Peoria, IL · On-site

$14.75 - $18.75/hr

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience ... Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and ...

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All JobsRetail Recovery Associate JobsRetail Recovery Associate Jobs in Normal, IL

Retail Recovery Associate information

See Normal, IL salary details

$10

$15

$17

How much do retail recovery associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for retail recovery associate in Normal, IL is $15.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $16.44 per hour, depending on experience, location, and employer.

What is the difference between Retail Recovery Associate vs Retail Stock Associate?

AspectRetail Recovery AssociateRetail Stock Associate
Primary RoleFocuses on recovering sales, managing customer issues, and ensuring store recovery after disruptionsHandles inventory stocking, organizing shelves, and replenishing products
Work EnvironmentCustomer-facing, often in sales floors or checkout areasBackroom or stockroom, with some customer interaction
CredentialsTypically no formal certifications, but customer service experience preferredUsually no formal credentials required, basic inventory knowledge helpful
Employer & Industry UsageCommon in retail stores, especially during recovery or customer service issuesCommon in retail, grocery, and warehouse environments

While both roles are vital in retail, the Retail Recovery Associate primarily focuses on customer service and store recovery efforts, whereas the Retail Stock Associate handles inventory management and stocking tasks. Understanding these differences helps job seekers target the right position based on their skills and interests.

What challenges does a retail recovery associate face and how can they be managed?

A Retail Recovery Associate often encounters challenges such as maintaining store organization during high-traffic periods, restocking merchandise efficiently, and balancing multiple tasks like tidying displays and assisting customers. Managing these challenges requires strong time management, clear communication with team members, and staying proactive about identifying areas that need attention. Collaborating closely with other associates and supervisors can help ensure tasks are prioritized effectively and the store remains welcoming and organized for shoppers.

What is a retail recovery associate?

Retail Recovery Associates are employees responsible for restoring and maintaining the sales floor to a presentable condition. Their duties typically include organizing merchandise, restocking shelves, returning misplaced items, and ensuring displays are neat and appealing to customers. They play a key role in ensuring a positive shopping experience by keeping the store tidy and ready for business. Retail Recovery Associates often work during or after store hours to prepare the store for the next business day.

What skills and qualifications are needed to be a retail recovery associate?

To thrive as a Retail Recovery Associate, you need strong organizational skills, attention to detail, and the ability to follow store merchandising standards, often supported by a high school diploma or equivalent. Familiarity with inventory management systems and point-of-sale (POS) technology is typically required. Excellent teamwork, time management, and customer service skills help individuals stand out in this role. These skills ensure efficient recovery of the sales floor, enhance the customer shopping experience, and support overall store operations.
What are popular job titles related to Retail Recovery Associate jobs in Normal, IL? For Retail Recovery Associate jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Retail Recovery Associate jobs in Normal, IL look for? The top searched job categories for Retail Recovery Associate jobs in Normal, IL are:
What cities near Normal, IL are hiring for Retail Recovery Associate jobs? Cities near Normal, IL with the most Retail Recovery Associate job openings:
Retail Recovery Associate jobs near you
Infographic showing various Retail Recovery Associate job openings in Normal, IL as of August 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,076 per year, or $15.4 per hour.

Xfinity Retail Service Associate

Comcast

Normal, IL • On-site

$17/hr

Full-time

Posted 13 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities - Mobile Focused

Mobile Activations & Customer Education

  • Provide a white-glove experience activating new devices or BYOD to the network.

  • Guide customers through tablet setup and connectivity options.

  • Support activation and pairing of wearable devices for seamless use.

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.

  • Demonstrate basic features and capabilities of devices to increase customer confidence.

Mobile Escalations

  • Troubleshoot and resolve complex device or service issues.

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.

  • Use advanced tools to manage escalations.

Mobile Support

  • Assist customers with transferring contacts, emails, and media.

  • Provide password resets with appropriate credential verification.

  • Activate and configure SIM or eSIM for device connectivity.

  • Perform in-depth diagnostics to identify and resolve issues.

  • Process returns or exchanges in compliance with company policies.

  • Assist with warranty claims and replacement processes.

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.

Secondary Responsibilities - When No Primary Actions Occur or on Red Floor

Customer Check-In

  • Provide hands-on demonstrations of devices and features to enhance value.

Operations

  • Support store resets for proper merchandising and operational readiness.

  • Maintain visual standards and product placement for optimal customer experience.

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.

Express Transactions

  • Facilitate quick device swaps for customers.

  • Process equipment returns efficiently while ensuring compliance.

Expectations for All Employees

  • Understand and follow the Comcast Operating Principles.

  • Own the customer experience and promote digital options at every touchpoint.

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.

  • Win as a team through collaboration and openness to new ideas.

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.

  • Drive results and operational excellence.

  • Foster and support a culture of inclusion.

  • Do what's right for customers, teammates, communities, and investors.

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Skills

Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $17.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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