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Retail Operations Project Manager Jobs in Troy, MI

PetSmart

Retail Operations Manager

Rochester Hills, MI · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Rochester Hills, MI · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Rochester Hills, MI · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Rochester Hills, MI · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bloomfield Hills, MI

$14.75 - $18/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

PetSmart

Retail Operations Lead

Bloomfield Hills, MI · On-site

$14.75 - $18/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed ...

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All JobsRetail Operations Project JobsRetail Operations Project Manager JobsRetail Operations Project Manager Jobs in Troy, MI

Retail Operations Project Manager information

See Troy, MI salary details

$33.2K

$86K

$147.4K

How much do retail operations project manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for retail operations project manager in Troy, MI is $86,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $109,900.00 per year, depending on experience, location, and employer.

What does a retail operations manager do?

A retail operations project manager oversees the daily functions of retail stores, including managing staff, ensuring sales targets are met, and maintaining operational efficiency. They coordinate between departments, implement policies, and use tools like POS systems and inventory management software to optimize store performance.

What is the difference between Retail Operations Project Manager vs Retail Store Manager?

AspectRetail Operations Project ManagerRetail Store Manager
Primary FocusOverseeing retail projects, process improvements, and operational initiativesManaging daily store operations and staff
Required SkillsProject management, process optimization, cross-functional coordinationCustomer service, team leadership, sales management
Work EnvironmentCorporate offices, project sites, retail chainsRetail store floor, customer interactions
Common CertificationsProject Management Professional (PMP), Six SigmaNone typically required, but retail management certifications are common

The Retail Operations Project Manager focuses on implementing projects and improving retail processes across multiple locations, often working in corporate settings. In contrast, the Retail Store Manager handles daily store operations and staff management. Both roles require strong organizational skills, but their scope and responsibilities differ significantly.

What are some typical challenges a Retail Operations Project Manager may encounter when implementing new processes across multiple store locations?

A Retail Operations Project Manager often faces challenges such as coordinating communication across diverse store teams, ensuring consistent adoption of new processes, and managing tight deadlines while minimizing disruption to daily operations. Balancing the unique needs of each location with standardized company goals can also be complex. Effective project managers proactively address these issues through clear planning, regular training sessions, and by fostering strong relationships between corporate, regional, and store-level staff.

What are the key skills and qualifications needed to thrive as a Retail Operations Project Manager, and why are they important?

To thrive as a Retail Operations Project Manager, you need expertise in project management, retail operations, and analytical problem-solving, usually supported by a bachelor’s degree in business or a related field. Familiarity with project management software (such as Asana or Microsoft Project), POS systems, and advanced Excel skills is typically required. Strong communication, leadership, and organizational skills help you manage cross-functional teams and drive project success. These competencies ensure efficient rollout of retail initiatives, alignment with business objectives, and consistent operational improvements across store locations.

What are the 4 types of project managers?

The four main types of project managers are functional, projectized, matrix, and hybrid. Functional managers work within departments, projectized managers lead entire projects independently, matrix managers operate across departments with shared authority, and hybrid combines elements of these structures. Understanding these types helps retail operations project managers adapt to different organizational environments and project scopes.

What are Retail Operations Project Managers?

Retail Operations Project Managers are professionals responsible for overseeing and coordinating projects that improve the efficiency and effectiveness of retail operations. They manage initiatives such as store openings, process improvements, technology implementations, and inventory optimization. Their role involves collaborating with cross-functional teams, setting project timelines, allocating resources, and ensuring projects are completed on schedule and within budget. They play a crucial role in driving operational excellence and enhancing the customer experience in the retail environment.

What is the highest paying job in retail?

In retail, executive roles such as Chief Operating Officer (COO) or Vice President of Retail typically have the highest salaries, often exceeding six figures. These positions require extensive experience, strategic leadership skills, and often a background in retail management or business administration.

What do retail project managers do?

Retail project managers oversee the planning, execution, and completion of projects related to store operations, merchandising, and technology implementations. They coordinate teams, manage budgets, and ensure projects meet deadlines and quality standards, often using project management tools like MS Project or Asana. Their role involves close collaboration with store staff, vendors, and corporate leadership to improve retail performance and customer experience.
What are popular job titles related to Retail Operations Project Manager jobs in Troy, MI? For Retail Operations Project Manager jobs in Troy, MI, the most frequently searched job titles are:
What job categories do people searching Retail Operations Project Manager jobs in Troy, MI look for? The top searched job categories for Retail Operations Project Manager jobs in Troy, MI are:
What cities near Troy, MI are hiring for Retail Operations Project Manager jobs? Cities near Troy, MI with the most Retail Operations Project Manager job openings:
Retail Operations Project Manager jobs near you
Infographic showing various Retail Operations Project Manager job openings in Troy, MI as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $86,043 per year, or $41.4 per hour.

Operations & Project Coordinator

Paul Davis Restoration of Downriver Detroit MI

Romulus, MI • On-site

$22 - $25/hr

Full-time

PTO

Re-posted 10 days ago

Job description

Benefits:
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

PAUL DAVIS RESTORATION OF DOWNRIVER DETROIT 
Operations & Project Coordinator 
Reports To 
Owner & Field Management Team 
Works Closely With 
Mitigation Managers, Project Managers, Reconstruction Team, Contents Team, Job Cost Accountant (JCA), and Operations Leadership 
Employment Type 
Full-Time, on-site 
WHY THIS ROLE EXISTS 
Paul Davis Restoration of Downriver Detroit is building a reputation as the most reliable, responsive, best-documented restoration company in Southeast Michigan. 
That reputation is earned one job at a time. 
It is earned through: 
  • fast response times 
  • excellent communication 
  • clean documentation 
  • operational consistency 
  • accurate project flow 
  • zero surprises to customers or adjusters 
  • and projects that move quickly without chaos 
This role exists to protect operational speed, documentation quality, communication standards, compliance, and project flow across the life cycle of every job. 
The Operations & Project Coordinator is not a passive administrative position. 
This role is operational infrastructure. 
This position directly supports the operational performance of the Mitigation and Field teams while helping maintain workflow, communication, and compliance across the company during changing workload demands. 
This person serves as: 
  • the checkpoint for job file quality 
  • the communication support system for the field team 
  • the intake control point for new losses 
  • the coordination hub helping projects move efficiently from intake to close-out 
  • and the early warning system for operational problems before they become expensive delays 
The goal is simple: 
No surprises. 
No preventable delays. 
No jobs falling through the cracks. 
CORE RESPONSIBILITIES 
1. Lead Intake, Phone Coverage & Dispatch Support 
  • Answer inbound customer and emergency calls with professionalism, urgency, and empathy 
  • Gather complete and accurate loss information during customer intake 
  • Create and route new jobs in RMS accurately and in real time 
  • Notify appropriate field personnel and management immediately upon new loss intake 
  • Follow up on missed, pending, or incomplete leads to ensure no opportunity sits untouched 
  • Support rapid-response scheduling and dispatch coordination for mitigation activities 
  • Ensure every inbound lead receives timely communication and proper documentation from first contact 
  • Send welcome letters and intake communication to customers and insurance agents 
  • Maintain excellent first impressions and communication standards during all customer interactions 
2. Job File Management & Operational Quality Control 
  • Own the operational flow of the job file from open to close 
  • Ensure RMS and required systems are updated in real time throughout every active project 
  • Upload, organize, and verify all contracts, photos, drying logs, paperwork, and project documentation 
  • Confirm all required documentation is exported to required platforms on schedule 
  • Post public and private notes according to company standards and program requirements 
  • Verify all required signatures, contracts, and compliance documents are completed before work begins 
  • Ensure job documentation meets carrier, program, and company standards 
  • Archive completed project documentation properly in SharePoint and company systems 
  • Never allow preventable documentation failures to create payment delays, return trips, compliance issues, or customer frustration 
3. Compliance, Workflow Accountability & Operational Follow-Through 
  • Monitor Claims Force and required compliance systems daily for every active job 
  • Ensure compliance tasks are completed accurately and on time 
  • Click compliance task completion buttons only after verifying requirements are satisfied 
  • Flag overdue tasks, missing documentation, or unresolved issues immediately 
  • Escalate operational risks early before they become billing delays, customer issues, or carrier problems 
  • Track recurring process failures and identify patterns requiring operational improvement 
  • Run estimates through Valudate before carrier submission when required 
  • Track violations, corrections, and resolution timelines 
  • Maintain a “nothing sits” mentality across all active projects 
4. WIP Meetings & Operational Visibility 
  • Facilitate or support weekly WIP review meetings with field leadership and ownership 
  • Maintain visibility on all open jobs, aging files, bottlenecks, and stalled tasks 
  • Track project progress against operational benchmarks and company expectations 
  • Communicate workload and operational capacity concerns early 
  • Flag delays, failed promises, missing communication, or stalled approvals before they impact cycle time 
  • Help maintain operational accountability throughout the project life cycle 
  • Identify recurring bottlenecks and propose process improvements 
5. Customer, Adjuster & Communication Support 
  • Ensure customers receive consistent communication throughout the life of the project 
  • Support communication flow between homeowners, project managers, technicians, subcontractors, and insurance adjusters 
  • Confirm adjuster updates are completed according to company guidelines 
  • Respond to customer inquiries with professionalism and urgency 
  • Alert ownership and field leadership immediately to customer risks, complaints, or escalation concerns 
  • Help maintain a customer experience that generates referrals, repeat business, and positive reviews 
  • Ensure no customer is left wondering what is happening with their project 
6. Vendor, Supply & Operational Logistics Coordination 
  • Coordinate dumpsters, equipment logistics, and material ordering as directed 
  • Support field teams by ensuring operational resources are ordered and scheduled in a timely manner 
  • Coordinate with vendors, suppliers, and subcontractors to support uninterrupted job flow 
  • Track paperwork, COIs, vendor documentation, and operational requirements 
  • Assist with permit coordination and municipal documentation processes when applicable 
  • Flag operational delays caused by missing materials, scheduling conflicts, or vendor issues immediately 
7. Invoicing, Documentation & Collections Coordination 
  • Work closely with the JCA to help maintain clean, invoice-ready files at all times 
  • Confirm invoices, supporting documentation, and required project records are delivered according to carrier, customer, and contract requirements 
  • Verify all required documentation is complete before invoicing 
  • Track aging issues and flag delays impacting collections or cash flow 
  • Support documentation follow-up and collections support activities as directed 
  • Confirm project costs, documentation, and job records are complete prior to job close-out 
  • Help reduce preventable payment delays through accurate documentation and proactive follow-through 
8. Survey, Review & Reputation Management 
  • Deploy customer satisfaction surveys following project completion 
  • Track customer responses and escalate negative experiences immediately 
  • Send review requests to satisfied customers according to company standards 
  • Support company reputation growth through operational excellence and customer communication 
  • Help maintain high customer satisfaction and review performance standards 
PERFORMANCE EXPECTATIONS 
Success in this role requires: 
  • urgency 
  • consistency 
  • follow-through 
  • communication 
  • accountability 
  • organization 
  • operational awareness 
  • and meticulous attention to detail 
This role is expected to: 
  • protect cycle time 
  • reduce preventable delays 
  • support operational speed 
  • improve communication quality 
  • maintain compliance 
  • support cash flow 
  • and strengthen customer and adjuster trust 
PERFORMANCE GOALS 
  • Job Cycle Time ≤ 10 Days Mitigation ≤ 90 Days Reconstruction 
  • Net Promoter Score (NPS) ≥ 80 
  • Operations Scorecard ≥ 80 
  • Revenue vs Cost Ratio ≥ 1.3 
  • Job Cost ≤ 60% 
  • Zero preventable compliance failures 
  • Zero overdue critical compliance tasks 
  • Zero preventable invoice delays caused by missing documentation 
  • Fast, accurate intake and dispatch response times 
  • High customer communication consistency 
  • Increased review volume and referral generation through operational excellence 
COMPETENCIES & QUALIFICATIONS 
Required 
  • High school diploma or GED 
  • Valid driver’s license and insurable driving record 
  • Strong written and verbal communication skills 
  • High degree of urgency and responsiveness 
  • Meticulous attention to detail 
  • Strong organizational and follow-through skills 
  • Comfortable holding others accountable respectfully and directly 
  • Ability to work independently in a deadline-driven environment 
  • Strong computer and software skills using Windows, Office, web browsers, and operational software systems 
  • Ability to learn industry platforms quickly 
Preferred 
  • Restoration, mitigation, construction, insurance, or project coordination experience 
  • Experience with RMS/DASH, Xactimate, Claims Force, Valudate, Docusketch, SharePoint, or related software 
  • Experience in customer service, operations coordination, or workflow management 
  • Experience supporting high-performance teams in fast-paced environments 
WHAT SUCCESS LOOKS LIKE 
In this role: 
  • projects move faster 
  • communication improves 
  • adjusters receive fewer surprises 
  • documentation stays clean 
  • customers feel informed 
  • invoices go out faster 
  • collections improve 
  • field teams stay supported 
  • and ownership spends less time chasing preventable operational problems 
This role directly supports the long-term growth, reputation, and operational excellence of Paul Davis Restoration of Downriver Detroit. 
We are building a company known for speed, excellence, professionalism, communication, and execution. 
This role is a critical part of that mission. 
Schedule & After-Hours Communication Expectations 
This role primarily operates during standard business hours, Monday–Friday. 
Due to the emergency-service nature of the restoration industry, this position will participate in limited rotational after-hours communication coverage as assigned. 
After-hours responsibilities may include: 
  • Receiving and responding to calls escalated from the company answering service 
  • Gathering accurate loss information and documenting/entering emergency intake/claim details 
  • Coordinating communication with ownership or field management when required 
  • Supporting customer communication and operational coordination during active emergency situations 
This role is not expected to perform field labor or emergency mitigation work. The focus of after-hours coverage is communication, intake accuracy, escalation to field management, and operational support as needed. 
Company-observed holidays currently include: 
  • New Year’s Day 
  • Memorial Day 
  • Independence Day 
  • Labor Day 
  • Thanksgiving Day 
  • Christmas Day 
  • Christmas Eve 
  • New Year’s Eve 
Operational flexibility, professionalism, urgency, and calm communication are critical to success in this role and essential in the restoration industry.
Compensation  
  • $22–25 per hour, based on experience and overall fit  
  • Opportunities for growth as the company scales  
  • Company-supported training and development  
  • Fast-paced, team-oriented environment with high standards and strong operational support