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Retail Operations Manager Jobs in New York (NOW HIRING)

Kering

GUCCI Manager, Retail Operations

New York, NY · On-site

Based in our New York Corporate Office and reporting to the Director, Retail Operations, Americas, the Manager, Retail Operations is a high-visibility role at the center of the Region's most ...

Gymshark

Retail Operations - Senior Manager

New York, NY · Hybrid

$120K - $140K/yr

WHAT YOU'LL NEED: * 5+ years of Retail & operations experience in a fast paced, high volume and agile environment * Experience with retail labour management * Experience in new store openings in a ...

Provident Bank

Retail Operations Director

Iselin, NJ · On-site

Project & Change Management * Serve as the Retail Operations lead for initiatives impacting the branch network, including acquisitions, branch openings and consolidations, system implementations, and ...

Provident Bank

Retail Operations Director

Woodbridge, NJ · On-site

$124 - $177/hr

Project & Change Management * Serve as the Retail Operations lead for initiatives impacting the branch network, including acquisitions, branch openings and consolidations, system implementations, and ...

Provident Bank

Retail Operations Director

Iselin, NJ

Project & Change Management * Serve as the Retail Operations lead for initiatives impacting the branch network, including acquisitions, branch openings and consolidations, system implementations, and ...

Provident Bank

Retail Operations Director

Iselin, NJ · On-site

Project & Change Management * Serve as the Retail Operations lead for initiatives impacting the branch network, including acquisitions, branch openings and consolidations, system implementations, and ...

TOTEME

Retail Operations Specialist US

Manhattan, NY · On-site

You will report to the Retail Operations Manager and work directly with the corporate retail team. Responsibilities * Oversee and optimize store operations, KPI's and related costs. * Execute and ...

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Retail Operations Manager information

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How much do retail operations manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for retail operations manager in New York is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.54 per hour, depending on experience, location, and employer.

What does a retail operations manager do?

A Retail Operations Manager oversees the daily operations of retail stores to ensure efficiency, profitability, and a positive customer experience. They are responsible for managing staff, optimizing store layouts, monitoring inventory, and implementing company policies. Additionally, they analyze sales data, handle budgeting, and work to improve store performance by setting targets and motivating teams. Their role is crucial in maintaining smooth store operations and achieving business goals.

What are the key skills and qualifications needed to thrive as a retail operations manager, and why are they important?

To thrive as a Retail Operations Manager, you need strong leadership, inventory management, and sales analysis skills, typically supported by a degree in business or retail management and relevant retail experience. Familiarity with POS systems, inventory management software, and scheduling tools is crucial for overseeing daily operations. Exceptional communication, problem-solving, and team-building abilities help drive staff performance and customer satisfaction. These skills ensure efficient store operations, sustained profitability, and a positive customer experience in a competitive retail environment.

What are some common challenges faced by retail operations managers, and how can they effectively address them?

Retail Operations Managers often face challenges such as balancing staff scheduling, ensuring consistent customer service, and managing inventory levels to meet demand without overstocking. Additionally, they must adapt quickly to changing sales trends and resolve issues that arise on the sales floor. Success in this role typically depends on strong communication skills, effective delegation, and the ability to analyze sales data to make informed operational decisions. Building strong relationships with both team members and vendors also plays a key role in overcoming these challenges.

What is the difference between Retail Operations Manager vs Retail Store Supervisor?

AspectRetail Operations ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple store operations, manages staff, develops sales strategies, and ensures company policies are followedManages daily store activities, supervises staff, and ensures customer satisfaction within a single store
Required CredentialsTypically requires a bachelor's degree in business or related field; experience in retail managementHigh school diploma or equivalent; experience in retail preferred
Work EnvironmentCorporate office and multiple retail locationsSingle retail store
Industry UsageCommonly employed in retail chains and large retail companiesFound in individual retail stores and small chains

The Retail Operations Manager focuses on overseeing multiple stores and strategic planning, while the Retail Store Supervisor manages daily store operations and staff within a single location. Both roles require retail experience, but the Operations Manager typically has broader responsibilities and higher-level credentials.

More about Retail Operations Manager jobs

What are the most commonly searched types of Retail Operations jobs in New York?

The most popular types of Retail Operations jobs in New York are:

What cities in New York are hiring for Retail Operations Manager jobs?

Cities in New York with the most Retail Operations Manager job openings:

Retail Operations Manager jobs near you
Infographic showing various Retail Operations Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,598 per year, or $24.3 per hour.

GUCCI Manager, Retail Operations

Kering

New York, NY • On-site

Full-time

Re-posted 22 days ago

Job description

Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
Job Description
Role Mission
Retail Operations is a vital department within Gucci Americas, serving as the connective tissue between back-office functions and the retail channel. Based in our New York Corporate Office and reporting to the Director, Retail Operations, Americas, the Manager, Retail Operations is a high-visibility role at the center of the Region's most strategic store, project, and program activity.
This is a builder's seat. The Manager will own end-to-end project execution for new store openings, store renovations, pop-ups, pop-ins, and Region-wide operational programs (RFID, MPOS, POS, BOP, Runner Booster, and Worldwide Retail Excellence initiatives). The role partners daily with Retail, MIS, Inventory Control, Legal, Logistics, Loss Prevention, Training, After Sales, CRM, Merchandising, Store Planning, and Business Planning, and with colleagues at Kering Worldwide HQ, to ensure consistent, smooth, and client-centric retail execution across the Americas footprint (United States, Canada, Brazil, Mexico, Chile, and the Caribbean).
Key Accountabilities
Data-Led Strategic Thinking
  • Ensure insights and information are at the center of every operational decision.
  • Establish regional analytics dashboard as the single source of truth across all Americas markets.
  • Identify and rationalize sales and cost analysis as the key drivers while strategically quantifying them.
  • Translate data into clear narratives for the VP of Retail Excellence, Market Leaders, and Worldwide HQ.

Operational Excellence in a Regionally Integrated Team
  • Build operational excellence across the key components of store operations, including Inventory and Staffing (BOH/FOH).
  • Strategic coordination and agenda setting across all Regional Operations Managers throughout the Americas (US, Canada, Brazil, Mexico, Chile, and the Caribbean), ensuring alignment on shared objectives in support of regional strategic priorities.
  • Drive the development of a fully integrated team that is embedded across both the regional and Worldwide structures, simplifying management and sharpening the integration of business needs.
  • Create scalable solutions deployed consistently across the regional footprint.

Cross-Functional Partnership & Process Improvement
  • Build and maintain strong partnerships across Retail, MIS, Inventory Control, Legal, Logistics, Loss Prevention, Training, After Sales, CRM, Merchandising, Store Planning, and Business Planning.
  • Support the development of operational user guides, SOPs, and training programs that codify best practice and accelerate onboarding across the regional network.
  • Contribute to regional Store Operations calls, sharing best practices, surfacing field insights, and elevating retail program execution across all 6 Americas markets.
  • Support gap analysis, business requirements, gathering, and the training and roll-out of improved systems at regional and Worldwide levels.
  • Collaborate with Kering Audit and MIS on compliance and controls programs.

Special Projects & Operational Innovation
  • Support the Director, Retail Operations in managing the project portfolio that drives ongoing business growth and operational maturity across the retail network.
  • Manage end-to-end execution of new store openings, renovations, pop-ups, and pop-ins across the Americas region, leading project planning, milestone tracking, turnover, and opening timing as the primary point of contact for cross-functional team members during the planning phase.
  • Develop and manage comprehensive project timelines, workflows, RAID logs, and stakeholder maps; identify key business owners and clarify decision rights.
  • Arrange and lead milestone meetings; proactively monitor progress to ensure deadlines, scope, and quality are met.
  • Identify cross-functional impacts and act as the expert liaison between business owners, retail leadership, and store teams across all projects.
  • Lead implementation of new operations initiatives across the Americas network, including Radio Frequency Identification (RFID), MPOS, POS, Buy Online Pickup (BOP), Runner Booster, and other Kering Group transformation programs.
  • Mitigate and resolve risks and issues from project initiation through completion; escalate appropriately and recommend solutions.
  • Manage project budgets where applicable; record project costs and expenses with discipline.
  • Collect and analyze project feedback post-launch; recommend adjustments to plans, processes, and SOPs.
  • Partner with IT on the development and roll-out of technology enhancements that drive operational efficiency and elevate the experience for clients and Client Advisors.

Retail Excellence & Client Experience
  • Support the Worldwide Retail Excellence Program in the Americas, helping to strengthen Retail Excellence and the related culture within the brand.
  • Champion a client-centric approach: contribute to the delivery of a superior, unique, and consistent client experience across all channels and markets, with clienteling at the core.
  • Partner with the digital team to ensure seamless omnichannel integration across in-store and e-Commerce touchpoints.
  • Enhance device and application usage in stores; develop additional guides and directives to support client engagement and selling-tool effectiveness.

Performance Reporting & Analytics
  • Support preparation of the monthly business review, regional sales reviews, and other recurring leadership forums.
  • Maintain KPI dashboards and performance scorecards tracking project milestones, operational productivity, client KPIs, operating costs, and inventory control / shrinkage.
  • Translate operational and project data into clear, executive-ready insight for the Director, Retail Operations and the VP of Retail Excellence.

Key Requirements
  • Minimum 5 years' experience in a multi-store retail role, ideally within a luxury, premium consumer, or fast-paced specialty retail environment.
  • Demonstrated project management experience: managing concurrent projects with cross-functional stakeholders, defined milestones, and budget accountability. PMP, PRINCE2, or equivalent certification is a plus.
  • Strong quantitative, analytical, and critical thinking skills, with demonstrated use of data and metrics to drive decisions and continuous improvement.
  • Proven strategic thinker who is also comfortable executing in detail; able to operate at both altitudes.
  • Exceptional verbal and written communication skills; ability to engage credibly with senior leadership and store teams alike.
  • Highly organized; able to manage multiple simultaneous projects with competing priorities and shifting timelines.
  • Track record of collaborating effectively in a matrixed, cross-functional network rather than in a strict hierarchy.
  • Direct experience partnering with Finance, Store Planning, Merchandising, Logistics, After Sales, Customer Service, Supply Chain, Loss Prevention, Legal, Client Engagement, and Human Resources is strongly preferred.
  • Comfortable operating in a fast-paced, evolving environment; able to navigate ambiguity with composure.
  • Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook). Prior experience with SAP, Power BI, or Tableau is a plus.
  • Flexibility to work outside standard operating hours during critical project phases (store openings, system rollouts).
  • Positive, solution-oriented, and client-focused attitude; self-starter with a proactive approach to decision-making.

Work Authorization
  • Qualified candidates must have the proper work authorization to work in the United States

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
Salary Range - New York
For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $85,500 USD to $95,000 USD.
EOE M/D/F/V
Job Type
Regular
Start Date
2026-07-06
Schedule
Full time
Organization
Gucci America Inc.

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