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Retail Office Jobs (NOW HIRING)

Capital City Bank

Retail Office Manager | Duluth

Duluth, GA · On-site

$22/hr

Retail Office Manager - More Than Your Bank. Your Banker. General Summary The Retail Office Manager has responsibility for creating a leadership culture centered on delivering exceptional client ...

Capital City Bank

Retail Office Manager | Duluth

Duluth, GA · On-site

$22/hr

Retail Office Manager - More Than Your Bank. Your Banker. General Summary The Retail Office Manager has responsibility for creating a leadership culture centered on delivering exceptional client ...

Rooms To Go Texas

Retail Office Assistant

Round Rock, TX · On-site

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience. Medical, Dental, Vision and other benefits available based on # of hours worked. Associate Discounts ...

Our Company

Retail Office Assistant

Houston, TX

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience. Medical, Dental, Vision and other benefits available based on # of hours worked. Associate Discounts ...

Our Company

Retail Office Assistant

Lafayette, LA · On-site

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience. Medical, Dental, Vision and other benefits available based on # of hours worked. Associate Discounts ...

Rooms To Go Texas

Retail Office Assistant

Houston, TX · On-site

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience. Medical, Dental, Vision and other benefits available based on # of hours worked. Associate Discounts ...

Our Company

Retail Office Assistant

Sarasota, FL · On-site

$14 - $16/hr

Rooms To Go Retail Office Assistant Starting Salary: $14 - 16 per hour, depending on experience. Medical, Dental, Vision and other benefits available based on # of hours worked. Associate Discounts ...

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Retail Office information

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$16

$23

$29

How much do retail office jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for retail office in the United States is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $23.08 per hour, depending on experience, location, and employer.

What are the common challenges faced in a Retail Office role and how can they be managed effectively?

In a Retail Office role, common challenges include juggling multiple administrative tasks such as inventory management, sales reporting, and supporting both store staff and customers. Time management and attention to detail are crucial, as daily responsibilities can shift quickly based on store needs or seasonal demands. Effective communication with both the retail floor team and upper management helps ensure smooth operations. Adapting to new technologies and retail systems is also important, and most companies provide ongoing training to support this. Building strong organizational skills and proactively seeking feedback can help manage these challenges and support career growth within retail operations.

What is the difference between Retail Office vs Retail Associate?

AspectRetail OfficeRetail Associate
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or salesHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice setting within retail stores or corporate officesStore floor, customer-facing environment
Employer & Industry UsageRetail chains, corporate retail officesRetail stores, supermarkets, department stores
Common Search & ComparisonFocuses on administrative, sales support, or managerial tasks in retail officesCustomer service, sales, and assisting shoppers on the store floor

Retail Office roles typically involve administrative, sales support, or managerial tasks within a retail environment, often in an office setting. In contrast, Retail Associates work directly on the store floor, engaging with customers and handling sales. Both roles are essential in retail, but they differ mainly in work environment and responsibilities.

What are the key skills and qualifications needed to thrive in a Retail Office role, and why are they important?

To excel in a Retail Office position, you need strong organizational skills, attention to detail, and a background in administrative support or office management, often supported by a high school diploma or associate degree. Familiarity with point-of-sale (POS) systems, inventory management software, and Microsoft Office Suite is typically required. Excellent communication, problem-solving abilities, and customer service skills help you handle inquiries and support both staff and customers effectively. These competencies ensure smooth daily operations, accurate records, and a positive experience for both employees and shoppers.

What are retail office jobs?

Retail office jobs refer to administrative and support positions within a retail company that are typically based in an office rather than on the sales floor. These roles can include positions in human resources, accounting, merchandising, marketing, inventory management, and customer service support. Employees in retail office jobs help ensure the smooth operation of retail stores by handling tasks like payroll, data analysis, purchasing, and communications. Their work is critical to supporting store staff and enhancing the customer experience.

What are the types of jobs in retail?

Retail jobs include positions such as sales associates, cashiers, stock clerks, department managers, and store supervisors. These roles often require customer service skills, familiarity with point-of-sale systems, and the ability to work flexible hours, including evenings and weekends.

What job makes $10,000 a month without a degree?

In retail office roles, earning $10,000 a month without a degree is uncommon; high salaries typically require extensive experience, specialized skills, or managerial responsibilities. Some positions in sales management or executive support may reach this level, but they often demand proven expertise and strong performance. Most high-paying retail office jobs emphasize experience and skills over formal education alone.

What is the highest paying job in retail?

In retail, executive roles such as Chief Executive Officer (CEO) or Chief Operating Officer (COO) typically have the highest salaries, often exceeding six figures annually. Other high-paying positions include regional or district managers with extensive experience and responsibility, especially in large companies or luxury retail brands.

Why is Gen Z struggling to get jobs?

Gen Z faces challenges in securing retail office jobs due to high competition, limited work experience, and employers' preference for candidates with specific skills or certifications. Additionally, the shift toward digital communication and remote work has changed hiring processes, making adaptability and tech-savviness more important for job seekers.
More about Retail Office jobs
What cities are hiring for Retail Office jobs? Cities with the most Retail Office job openings:
What are the most commonly searched types of Retail Office jobs? The most popular types of Retail Office jobs are:
What states have the most Retail Office jobs? States with the most job openings for Retail Office jobs include:
What job categories do people searching Retail Office jobs look for? The top searched job categories for Retail Office jobs are:
Retail Office jobs near you
Infographic showing various Retail Office job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 36% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $48,652 per year, or $23.4 per hour.
Retail Office Manager | Newberry

Retail Office Manager | Newberry

Capital City Bank

Newberry, FL • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Capital City Bank rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

120th of 141 rated banks

Job description

Retail Office Manager - More Than Your Bank. Your Banker.
General Summary
The Retail Office Manager has responsibility for creating a leadership culture centered on delivering exceptional client experience, through associate interactions, office appearance and products and services that are offered. The Retail Office Manager has responsibility for one office which may include a drive-through facility. The Retail Office Manager develops the associates within their office to ensure they are equipped to meet the needs of our clients and obtain operational and sales objectives. The Retail Office Manager is responsible for demonstrating sales and service skills and will set the strategic direction of the office, communicating performance results, coaching, recognizing and rewarding accomplishments, and building a high performing team. The Retail Office Manager is responsible for the direct management of the Retail Assistant Office Manager and Traveling Support Associate(s). The Retail Office Manager serves in a supporting role of Retail Banker and works with business partners to identify prospects for referrals. In a traditional office with no dedicated Assistant Office Manager, the Retail Office Manager is responsible for the efficient operation of the transaction area including cash management and all vault and transaction-related activities. This position has direct responsibility for employment decisions.
All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Principal Duties and Responsibilities
  • Responsible to ensure adherence to all tasks identified in the Office Certification Guide in coordination with the Retail Assistant Office Manager, when applicable.
  • Foster strong, loyal relationships between our clients and our brand. Enhance the client experience through care and passion at every touch, including client outreach. Products and services experts that convey confidence and positivity, influencing how others perceive our brand and possess a true desire to grow client relationships and develop associate relationships.
  • Provide leadership to drive a culture that focuses on associate engagement and retention to ultimately achieve an exceptional client experience that will drive the achievement of goals and objectives increasing revenue.
  • Interview, hire, and manage all approved positions with administrative support from Human Resources as needed, including scheduling, coaching, timecards, overtime, budget, training, performance reviews and all other associate relation issues. Complies with all Training Checklists, and Accountability Charts, utilizes performance management tools to attract, develop and retain talent in the office.
  • Provides leadership in creating the strategic direction of the office to deliver consistent client experience as well as associate relationship management.
  • Develop strong relationships with the team and key Bank partners, product and support partners, and other business partners as needed.
  • Ability to think creatively on opportunities to grow revenue, deepen client relationships, create and penetrate client portfolios.
  • Exhibit a high level of professionalism coupled with a strong work ethic. Deliver a strong leadership style that effectively balances coaching and mentoring with expectation-setting and measurement.
  • Develop teamwork, share knowledge, instill trust, and set clear and concise expectations for consistency across the Bank.
  • Promote, motivate, and coordinate sales activities and onboarding expectations with the expectation of exceeding office production goals, including Credit Card, Merchant Services, CCI and Other Business Partner Referrals; provides leadership promotes, motivates, and coaches referral activities.
  • Ensure that teams are equipped with knowledge and resources, clear expectations and trust so that they are empowered to consistently meet the expectations.
  • Ensure ongoing team training and timely completion of all Bank-sponsored meetings/training/courses related to products/services and other initiatives.
  • Responsible to ensure adherence to all tasks identified in the Office Certification Guide in coordination with the Retail Assistant Office Manager, when applicable.
  • Maintains Performance Standards for applicable office associates, ensuring timely adherence to policy and procedures, including management of overages and shortages in the absence of a Retail Assistant Office Manager.
  • Management of all performance exceptions initiated in the office, including but not limited to fee waivers, wires, Cash Management (CETO). Provides guidance to correct exceptions and avoid repeat errors, including documentation requirements at CIF creation, new account opening and account revisions.
  • Fulfills the functional role of Retail Banker as needed by providing client with information on Bank products and services, rates, service charges, restrictions and other relevant account information while delivering an exemplary client experience.
  • Responsible for working the daily Insufficient/Returned Items prior to the daily cutoff.
  • Has responsibility for appearance of the office as to branding, display of marketing materials and general appearance. Manages budgetary expenses including Rewards and Recognition, PR Pool Funds, FMI and other office expenses, processes expenses for payment.
  • Manages PTO schedule to safeguard against staffing shortages in the office and ensures adherence to the annual 5 consecutive days requirement.
  • Oversees office security and associate/client safety including adherence to all related policy and procedures, Automobile Accident Report, Property Loss Report, Public Liability Accident Report, Currency Transport, Monthly Security Testing, etc.
  • Responsible for initiating and follow up of office maintenance and repair requests.
  • Assists with research and resolution of client issues/complaints, initiating client contact if appropriate and escalation to management as needed.
  • Actively participates in community organizations and events to generate goodwill and business development opportunities; working within time and budget constraints.
  • Supervises office security including open and close procedures, dual control, all-clear signal, alarm testing, etc.

Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.
Associated Duties
  • Attends management meetings as required
  • Responsible for overrides, as applicable
  • Ensures security functions are completed timely including all clear signal, security alarm testing, separation audits, open/close procedures, over/short GL review
  • Provides oversight of key/combo log
  • Completes all assigned/required Bank training within established timelines
  • Provides additional support to manager and department colleagues
  • Serves as member of:
    • Disaster Recovery Team
    • New Office Opening Team
    • Existing Office Closing Team
    • Acquisition/Conversion Team
    • Robbery Response Team
    • After Hours Office Contact List

Knowledge, Skills and Abilities (KSA) Required
The following KSAs are usually acquired through post high school and/or college education with specialized training course(s) in business, banking, and/or 5-7 years related experience:
  1. Effective written and oral communication skills to positively engage clients and prospective clients.
  2. Strong leadership, organizational and time management skills.
  3. The ability to exercise sound and reasonable judgment.
  4. Demonstrable business development and leadership skills.
  5. Banking experience preferred.
  6. Proficiency in Word and Excel software.
  7. Familiarity of Jack Henry Xperience, preferred.
  8. Experience with a customer relationship management system is a plus.
  9. Preferred use and/or understanding of Capital City Bank products and services.

Education
Associate's or Bachelor's degree in business or finance from an accredited college required. Relevant experience may substitute for the education requirement.
Working Conditions
  1. Office environment
  2. Lobby/professional environment
  3. May be required to attend after hours business related meetings or events as determined by the Regional Experience Manager
  4. Driving as required by position
  5. In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits:
  • Medical, Dental and Vision
  • Life Insurance
  • 401(k) with Matching
  • Flexible Spending Accounts
  • Tuition Assistance
  • Stock Purchase
  • Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an "all-inclusive" list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
* Full Time - M-F, some Saturdays
Part Time 30 - Up to 30 Hours; Schedule May Vary
Part Time 20-29 - Up to 29 Hours; Schedule May Vary
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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