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Retail Learning Development Specialist Jobs (NOW HIRING)

KabaFusion

Learning & Development Specialist

Lexington, MA · On-site

$75K - $85K/yr

As a Learning & Development Specialist with KabaFusion, you will be an integral part of L & D team. The position will be responsible for designing, implementing,and evaluating comprehensive learning ...

Inceed

Learning & Development Specialist

Kansas City, MO · On-site

$42 - $48/hr

Learning & Development Specialist Compensation: $42 - $48 /hour, depending on experience Location: Kansas City, Missouri Inceed has partnered with a great company to help find a skilled Learning ...

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How much do retail learning development specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail learning development specialist in the United States is $33.42, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.70 per hour, depending on experience, location, and employer.

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Infographic showing various Retail Learning Development Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,506 per year, or $33.4 per hour.

Retail Learning and Development Specialist

Oklahoma City, OK • On-site

Oklahoma Fidelity Bank
201 - 500 employees
Learn more about Oklahoma Fidelity Bankexternal

Full-time

Re-posted 14 days ago

Job description

RETAIL LEARNING & DEVELOPMENT SPECIALIST

Qualified applicants are eligible to receive a $1000 signing bonus.

Job Overview: The Retail Learning & Development Specialist ensures internal customer inquiries are addressed in a timely and professional manner, provides engaging and impact one-on-one training, delivers superior customer service while fulfilling customer requests in our headquarters and branches, and deepens relationships through valuable recommendations to existing customers and prospective customers.

The candidate for this position will be responsible for:

  • Reviewing previous learned topics to ensure retention of concepts and skills.
  • Providing on-the-spot coaching and feedback to the learner.
  • Conducting observations, role playing and practice exercises, and answering questions that arise.
  • Communicating with leadership on the learner’s performance.
  • Assisting in general account inquiry requests from customers.
  • Processing transactions through an IBM or teller pod, assisting customers through chat and phone channels, and troubleshooting digital banking services.
  • Opening accounts, assisting customers with the maintenance of their accounts, and closing requests.
  • Identifying financial needs, cues, and needs-based recommendations of customers.
  • Completing outbound calls and referring to business partners as appropriate.
  • Responding to email inquiries and answering calls to the Retail L&D support line.

Requirements for this position include:

  • A high school diploma (or equivalent).
  • 2+ years of customer service experience.
  • Strong written and verbal communication skills including superior presentation skills.
  • Self-driven with an ability to prioritize and work independently.

Preferred requirements for this position include:

  • 2+ years of retail banking experience (teller and new accounts preferred).
  • 1+ years delivering on-the-job training experience preferred.

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