Retail General Manager Jobs in Boston, MA (NOW HIRING)

THE ROLE

The Assistant General Manager is the one who keeps Bud's Goods & Provisions running smoothly, day in & day out. You're a strong blend of technical, operational & people skills - someone the team can count on for a clear answer, a level head & a fair call. You'll own staff leadership, regulatory compliance, scheduling & payroll support, inventory management & financial oversight, all while keeping customer service sharp.

Day to day, that means coaching Sales Associates, keeping the dispensary compliant with Cannabis Control Commission regulations, managing cash & inventory with a careful eye, & stepping in to solve whatever comes up - technical, operational or otherwise. This role runs on a flexible schedule; you're ready to work whatever shift the store needs, including opening & closing as the acting manager on duty.

You'll work closely with the General Manager, the Inventory Specialist & the Security Specialist to keep the store safe, stocked & running honestly. That covers everything from METRC & Dutchie entries to CCTV monitoring to reporting - whatever it takes to keep Bud's Goods operating efficiently & compliantly.

CORE COMPETENCIES & SKILLS

You bring:

• Critical thinking & conflict resolution
• Complex problem-solving skills
• Clear communication - verbal, written, electronic & over the phone
• Intermediate to advanced word processing, spreadsheet & document creation skills
• Strong math skills & a knack for word-problem solving
• Cash handling experience
• Detail-oriented: sharp focus on the small stuff, without losing sight of the big picture
• Emotional intelligence & social awareness
• A motivated, ambitious self-starter mindset
• Impeccable sales etiquette with a customer-first approach
• Outstanding people skills - you lead by example & keep team morale high
• A real focus on helping Sales Associates grow

ESSENTIAL DUTIES & RESPONSIBILITIES

LEADERSHIP & FLOOR MANAGEMENT

• Provide steady, consistent leadership for retail employees across every shift
• Serve as the acting Manager on Duty, opening & closing the store as needed
• Help the Retail General Manager with scheduling & payroll - including editing timecards & applying PTO or Sick Time in Paragon iSolved
• Keep staff current on Standard Operating Procedures & training updates, as directed by the Retail General Manager
• Coach staff to improve & grow, & help onboard new hires

RETAIL OPERATIONS

• Bring the Company's mission for guest experience & hospitality to life every shift
• Help troubleshoot point-of-sale software & equipment; open tech support tickets & flag anything that can't be resolved to retail management
• Provide reports as requested by company managers & officers
• Know your way around Microsoft applications, especially Excel, for daily tracking of employees & cannabis/cash/debit transactions
• Join regular meetings & occasional offsite training activities

INVENTORY & COMPLIANCE

• Keep the dispensary compliant with Cannabis Control Commission regulations & guidelines, at all times
• Team up with the Inventory Specialist to keep menus current & inventory fully compliant, including the Bud's Goods online menu
• Help receive cannabis deliveries alongside the inventory team when extra hands are needed - including intake, digital receipt in METRC & Dutchie, & entering testing data
• Help order & receive non-cannabis inventory, working with management to restock in a timely way
• Prevent theft & diversion of all cannabis & cannabis-related products
• Make sure no minors enter the premises
• Make sure no cannabis is consumed on the premises, by guests or employees

CASH HANDLING & SECURITY

• Help manage cash & debit deposits, & keep audit & deposit logs up to date
• Help investigate cash & debit discrepancies
• Stay trained on our CCTV programs & keep access to the retail camera feed
• Team up with the Security Specialist to keep guest flow moving smoothly
• Help maintain the safety & security of the entire premises
• Flag any issues or concerns with security systems or individuals on property to the Security Specialist or Retail General Manager

ADDITIONAL RESPONSIBILITIES

• Maintain a safe, compliant & inclusive work environment
• Take on additional duties as assigned by the Retail General Manager
• Contribute to operational initiatives & process improvement efforts

TRAININGS REQUIRED

• Responsible Vendor
• METRC
• CPR/First Aid
• Cash Handling
• Diversity Training
• Harassment Training

PHYSICAL REQUIREMENTS

• Able to stand for extended periods
• Able to lift & move up to 50 lbs
• Comfortable in a fast-paced retail environment
• Able to bend, reach, crouch & move through the facility safely
• Available for flexible scheduling based on business needs

WORK ENVIRONMENT

This position operates in a fast-paced cannabis retail environment with frequent interaction with guests, team members, cannabis products, cash handling procedures & security protocols. Strict adherence to all company policies & state cannabis regulations is required at all times.

EQUAL OPPORTUNITY EMPLOYER

Bud's Goods & Provisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassment & retaliation.

#ENGHP