Retail Financial Controller Jobs in Wisconsin (NOW HIRING)

While we are a bakery and food company at our core, O&Hoperatesa diverse, multichannel business serving customers through retail, ecommerce/mail order, and wholesale. We view operational excellence, continuous improvement, and customer experience as key differentiators in sustaining our reputation as a top-tier provider of scratch-made, high-quality Danish bakery products.

We areseekinga hands-on, values-driven leader who thrives in a fast-growing, family-ownedenvironment—someone who can build and develop teams, strengthen collaboration across functions, and deliver outstanding results. As part of a 76-year legacy built on craftsmanship and care, this role offers the opportunity to help lead O&H into its next era of growth, innovation, and operational excellence.
The COO is the operational and cultural leader responsible for driving the company’s results from a people, process, and financial perspective. This role ensures O&Hdelivers onits strategic vision by harmonizing the leadership team, running the day-to-day business, and instilling a culture of accountability, collaboration, and continuous improvement.The COO oversees all operational, retail, financial, customer, and growth functions, leading a team ofseven direct reports (Director of Human Resources,Financial Controller,Director ofRetailStores, Director ofBakingOperations, Director of IT, Director of Fulfillment Operations, and VP Sales & Marketing).

Essential Duties and Responsibilities 

Key Accountabilities
Runsthe day-to-day business: Drive execution across all departments and ensure operational excellenceinevery channel.
Drives accountability:Establishclear metrics, responsibilities, and performance management across the leadership team.
Harmonizes the leadership team: Build trust, alignment, and collaboration between leaders and departments.
Prioritizes and executes the vision: Translate the company’s strategic goals into short- and medium-termobjectiveswithmeasurable outcomes.
DeliversP&L results: Manage budgets, forecasts, and cost control to achieve profitable growth.

Leadership,Culture& Strategy 

1. Lead, coach, and develop the senior leadership team; ensure “Right People, Right Seats” alignment. 
2. Promote O&H’s family values and mission while professionalizing systems and processes for scale. 
3. Foster a culture of accountability, continuous improvement, and team collaboration. 
4. Support succession planning and leadership development at all levels. 
5. Serve as a bridge between ownership’s vision and the leadership team’s execution. 
6. Translate strategic priorities into annual and quarterlyobjectives. 
7. Serve as a trusted advisor to ownership, balancing legacy culture with forward-thinking execution. 
8. Support succession planning and leadership development at all levels. 
9. Strengthen current strategic company partnerships and create new business relationships with suppliers, serviceprovidersand customers. 
10. Collaborate with HR to develop strong talent pipelines and organizational development. 
11. Operational Excellence 
12. Oversee bakery production, warehousing, and fulfillment operations to ensure quality, safety, and efficiency. 
13. Develop andmonitorkey performance indicators (KPIs) to ensure accountability and progress. 
14. Ensure operational readiness and scalability across all channels: wholesale, e-commerce, catalog, and retail. 
15. Implement systems and processes that support scale, compliance, and innovation. 
16. Manage operational budgets and work closely with the Controller on financial planning and cost control. 
17. Support store-level execution and operational consistencythroughscalable systems for staffing, training, merchandising, and service. 
18. Commercial & CustomerOperations 
19. Ensureseamless, high-quality customer experience across retail, ecommerce, catalog, and wholesale channels. 
20. Partnerwith IT,Financeand Sales & Marketingto integrate systems and automation that improve efficiency, scalability, and visibility across the customer journey. 
21. Leverage data, analytics, and reporting to inform operational and commercial decision-making. 
22. Champion cross-departmental communication and collaboration to ensure alignment between operations, sales, marketing, and fulfillment. 
23. Ensure operational readiness to support new product launches, market expansion, and promotional campaigns. 
24. Collaborate with theVP of Sales & Marketingto align supply and demand planning, ensuring coordination between marketing initiatives, sales forecasts, and production capacity — while driving pricing discipline and margin growth across all channels. 
25. Maintain a close partnership with leadership to honor O&H’s heritage while advancing innovation and continuous improvement.