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Retail Field Service Technician Jobs (NOW HIRING)

WCTractor

Field Service Technician

Bryan, TX · On-site

Field Service Technician WCTractor is an established Kubota equipment dealership with locations across Central and East Texas. When you join WCTractor, you will work alongside leaders who set the ...

Adecco

Field Service Technician

Louisville, KY · On-site

$36/hr

If this Field Service Technician job sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Responsibilities for the Field Service Technician role ...

Tomra

Field Service Technician

Cedar Rapids, IA

$24.15/hr

Field Service Technician - Cedar Rapids, IA Are you passionate about sustainability and having an ... The Field Service Tech will be responsible for traveling to various retail customer locations to ...

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Retail Field Service Technician information

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How much do retail field service technician jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for retail field service technician in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between Retail Field Service Technician vs Appliance Repair Technician?

AspectRetail Field Service TechnicianAppliance Repair Technician
CredentialsTechnical certifications, on-the-job trainingTechnical certifications, manufacturer-specific training
Work EnvironmentCustomer sites, retail stores, service callsCustomer homes, appliance repair shops
Industry UsageRetail, electronics, appliance companiesHome appliances, electronics
Common Search/ComparisonYesYes

Retail Field Service Technicians and Appliance Repair Technicians both require technical skills and certifications. While Retail Field Service Technicians often work on-site at retail locations or customer premises, Appliance Repair Technicians primarily service appliances in customers' homes. Both roles are essential in the retail and appliance industries, with overlapping skills but different work environments and specific job focuses.

What is a retail field service technician?

A Retail Field Service Technician is a professional responsible for installing, maintaining, and repairing technical equipment, such as point-of-sale systems, kiosks, or digital displays, in retail environments. They travel to various retail locations to troubleshoot issues, perform preventive maintenance, and ensure that equipment is functioning correctly. Their role is crucial in minimizing downtime and ensuring smooth retail operations. Technicians may also train store staff on equipment usage and updates. Strong technical skills, problem-solving abilities, and excellent customer service are essential for this position.

What are the key skills and qualifications needed to thrive as a retail field service technician, and why are they important?

To thrive as a Retail Field Service Technician, you need strong technical troubleshooting skills, knowledge of electrical and mechanical systems, and typically a relevant certification or associate degree. Familiarity with point-of-sale (POS) systems, networking hardware, handheld diagnostic tools, and manufacturer-specific software is commonly required. Excellent customer service, problem-solving abilities, and effective time management are critical soft skills for success in this role. These skills and qualities are essential for ensuring minimal downtime for retail operations, maintaining client satisfaction, and efficiently resolving technical issues in the field.

What are some common challenges retail field service technicians face when working at different store locations?

Retail Field Service Technicians often encounter challenges such as adapting to varying store layouts, navigating different store policies, and troubleshooting a wide range of equipment issues on-site. Each location may have unique technology setups and time constraints, requiring quick problem-solving and strong communication with in-store staff. Building rapport with store employees and efficiently managing travel between assignments are also important for success in this dynamic role.
More about Retail Field Service Technician jobs
What job categories do people searching Retail Field Service Technician jobs look for? The top searched job categories for Retail Field Service Technician jobs are:
Retail Field Service Technician jobs near you
Infographic showing various Retail Field Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

Field Service Technician

WCTractor

Bryan, TX • On-site

Full-time

Posted 9 days ago

Job description

Field Service Technician
WCTractor is an established Kubota equipment dealership with locations across Central and East Texas. When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader.
Field Service Technician Responsibilities
As a Field Service Technician with WCTractor, you will utilize your top-tier customer service and technical skills to exceed customer expectations and maximize customer retention. This position focuses on hay customers, with an emphasis on repairing hay equipment (round balers, square balers, etc.).
Responsibilities include, but are not limited to:
  • Provide service and customer support during field visits
  • Manage all on-site diagnostics, repairs, maintenance, and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Advise customers on equipment
  • Operate a service vehicle safely, including loading, transporting, and unloading tools and parts

Field Service Technician Qualifications
Minimum requirements for the Field Service Technician position include:
  • High school diploma or equivalent
  • Minimum age of 21
  • Valid driver's license, held for at least 3 years
  • Driving record must meet WCTractor's insurance carrier requirements. Applicants with a DUI/DWI conviction within the past 5 years, or more than 2 moving violations within the past 3 years, will not meet minimum qualifications for this role
  • Must be able to pass a pre-employment drug screening and DOT physical (or equivalent physical) as a condition of driving a company service vehicle
  • At least 2 years of verifiable field service, mobile mechanic, or equivalent hands-on mechanical/technical experience
  • Ability to lift up to 55 pounds, and to stand, kneel, and bend for up to eight hours a day in varied outdoor/field conditions
  • Ability to work independently at customer locations with minimal supervision
  • Strong written and verbal communication skills
  • A technical degree or relevant certification is preferred but not required

Closing
WCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity, and Christian standards and values in all we do.
WCTractor began as a Ford tractor dealership in Brenham, Texas, in 1939. Today, WCTractor operates 11 locations across Central and East Texas as an authorized Kubota dealer, recognized as 2024 National Dealer of the Year. WCTractor has remained family-owned throughout its history, now under the Wackman family, and that local ownership continues to drive the company's mission every day.

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