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Retail Field Service Technician Jobs (NOW HIRING)

PIRTEK

Field Service Technician

San Leandro, CA · On-site

$24 - $32.50/hr

PIRTEK San Leandro is looking to hire a Field Service Technician in the San Jose / Santa Clara ... and retail PIRTEK Service & Supply centers throughout the United States. Whether you're just ...

NCR Atleos

Field Service Technician

Harrisonburg, VA · On-site

$40K - $59K/yr

Do you want to work with some of the largest retailers and banks in the industry? NCR Atleos is looking for Field Service Technicians. * NCR Atleos's Field Services Team creates value for our ...

WCTractor

Field Service Technician

Bryan, TX

Field Service Technician WCTractor is an established Kubota equipment dealership with locations across Central and East Texas. When you join WCTractor, you will work alongside leaders who set the ...

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Retail Field Service Technician information

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How much do retail field service technician jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for retail field service technician in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is a retail field service technician?

A Retail Field Service Technician is a professional responsible for installing, maintaining, and repairing technical equipment, such as point-of-sale systems, kiosks, or digital displays, in retail environments. They travel to various retail locations to troubleshoot issues, perform preventive maintenance, and ensure that equipment is functioning correctly. Their role is crucial in minimizing downtime and ensuring smooth retail operations. Technicians may also train store staff on equipment usage and updates. Strong technical skills, problem-solving abilities, and excellent customer service are essential for this position.

What are some common challenges retail field service technicians face when working at different store locations?

Retail Field Service Technicians often encounter challenges such as adapting to varying store layouts, navigating different store policies, and troubleshooting a wide range of equipment issues on-site. Each location may have unique technology setups and time constraints, requiring quick problem-solving and strong communication with in-store staff. Building rapport with store employees and efficiently managing travel between assignments are also important for success in this dynamic role.

What are the key skills and qualifications needed to thrive as a retail field service technician, and why are they important?

To thrive as a Retail Field Service Technician, you need strong technical troubleshooting skills, knowledge of electrical and mechanical systems, and typically a relevant certification or associate degree. Familiarity with point-of-sale (POS) systems, networking hardware, handheld diagnostic tools, and manufacturer-specific software is commonly required. Excellent customer service, problem-solving abilities, and effective time management are critical soft skills for success in this role. These skills and qualities are essential for ensuring minimal downtime for retail operations, maintaining client satisfaction, and efficiently resolving technical issues in the field.

What is the difference between Retail Field Service Technician vs Appliance Repair Technician?

AspectRetail Field Service TechnicianAppliance Repair Technician
CredentialsTechnical certifications, on-the-job trainingTechnical certifications, manufacturer-specific training
Work EnvironmentCustomer sites, retail stores, service callsCustomer homes, appliance repair shops
Industry UsageRetail, electronics, appliance companiesHome appliances, electronics
Common Search/ComparisonYesYes

Retail Field Service Technicians and Appliance Repair Technicians both require technical skills and certifications. While Retail Field Service Technicians often work on-site at retail locations or customer premises, Appliance Repair Technicians primarily service appliances in customers' homes. Both roles are essential in the retail and appliance industries, with overlapping skills but different work environments and specific job focuses.

More about Retail Field Service Technician jobs

What job categories do people searching Retail Field Service Technician jobs look for?

The top searched job categories for Retail Field Service Technician jobs are:

Retail Field Service Technician jobs near you
Infographic showing various Retail Field Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

Field Service Technician

Santa Teresa, NM • On-site

STS Technical Services
IT Services • 201 - 500 employees
Learn more about STS Technical Servicesexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

STS Technical Services is hiring a Field Service Technician I in Santa Teresa, New Mexico. This non-exempt role is focused on safe installation, preventive maintenance and hands-on support for industrial heat exchanger equipment.
This is an entry-level field service opportunity for someone with mechanical aptitude, basic industrial electrical knowledge and a willingness to learn while supporting senior technicians at customer sites. Travel is expected up to 80 percent.
Position Overview
The Field Service Technician I assists with installation, startup, commissioning, preventive maintenance, inspections and repairs for industrial heat exchanger equipment.
This role supports work on air fin coolers, dry coolers, plate heat exchangers and related systems while developing the technical skills needed to advance into higher-level field service responsibilities.
Reporting and Job Details
  • Job Title: Field Service Technician I
  • Reports To: Field Service Manager or Supervisor
  • Supervises: None
  • Job Status: Non-Exempt
  • Location: Santa Teresa, New Mexico
  • Travel: Up to 80 percent

Essential Duties and Responsibilities
  • Assist with installation, startup and commissioning of heat exchanger equipment
  • Perform preventive maintenance and inspections using established procedures
  • Assist with repair of air fin coolers, including fan blades, bearings, belts, motors and gearbox components
  • Assist with repair of dry coolers, including EC fans, motors, coils and hydronic components
  • Assist with plate heat exchanger disassembly, plate cleaning, gasket replacement, inspection and reassembly
  • Read mechanical drawings and work instructions
  • Complete electronic service reports and photo documentation
  • Maintain professional customer communication
  • Comply with OSHA, LOTO, PPE, JHA and customer safety requirements
  • Maintain company tools, equipment and vehicles
  • Travel to customer sites as required

Other Responsibilities
  • Promote a standard of excellence through safety, quality and customer satisfaction
  • Follow all company policies, Code of Ethics, Vision and Values and Operational Framework

Product Specific Responsibilities
  • Air Fin Coolers: fan blades, bearings, belts, gearboxes and lubrication
  • Dry Coolers: EC fans, motors, coils, glycol systems and sensors
  • Plate Heat Exchangers: plate identification, gasket replacement, cleaning, frame inspection and leak identification

Required Knowledge, Skills and Abilities
  • Mechanical aptitude and willingness to learn
  • Basic industrial electrical knowledge
  • Ability to use hand and power tools safely
  • Ability to read blueprints and drawings
  • Basic Microsoft Office and Outlook skills
  • Strong communication and customer service skills
  • Teamwork and problem-solving ability

Minimum Qualifications
  • Associate degree, trade school, military technical training or equivalent experience
  • 0 to 2 years of industrial maintenance, HVAC, mechanical or field service experience
  • Valid driver's license
  • Ability to obtain passport and TWIC card
  • Ability to travel up to 80 percent

Preferred Certifications
  • OSHA 10
  • Forklift
  • MEWP
  • First Aid/CPR

Career Progression
The Field Service Technician I can advance to Field Service Technician II by demonstrating proficiency in safety, preventive maintenance, customer communication and basic troubleshooting.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; and vibration. The employee is occasionally exposed to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and risk of radiation. The noise level in the work environment is usually loud.
About STS Technical Services
STS Technical Services is a Top 100 Staffing Firm that's partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.
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