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Retail Director Jobs in Hawaii (NOW HIRING)

Bank of Hawaii

Director Retail Segmentation

Honolulu, HI · On-site

$142K - $255K/yr

As a People Manager, this role leads Retail Banking's customer segmentation and customer strategy function, establishing the frameworks, priorities, and growth strategies that drive customer and ...

Winston Retail

Retail Support Merchandiser

Lihue, HI · On-site

$16 - $18/hr

... direct impact on the customer's experience while representing leading retail brands. The ideal ... candidate is a self-starter who enjoys working independently, building strong partnerships with ...

Winston Retail

Retail Support Merchandiser

Kailua Kona, HI · On-site

$16 - $18/hr

... direct impact on the customer's experience while representing leading retail brands. The ideal ... candidate is a self-starter who enjoys working independently, building strong partnerships with ...

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Retail Director information

See Hawaii salary details

$41K

$108.1K

$197.4K

How much do retail director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for retail director in Hawaii is $108,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $136,100.00 per year, depending on experience, location, and employer.

What is a retail director?

A retail director oversees the retail operations of a company, including sales staff. As a retail director, you must develop management skills and be able to implement policies and strategies. The qualifications and duties of this job vary depending on the type of retail operation and the size of the business or company. Larger stores will seek a retail director with a bachelor’s degree in management or a related field and experience in the retail sales industry.

What are the key skills and qualifications needed to thrive as a retail director?

To thrive as a Retail Director, you need strong leadership, business acumen, and extensive experience in retail management, often supported by a bachelor's degree in business or a related field. Familiarity with POS systems, inventory management software, and data analytics tools is typically required, as well as knowledge of retail compliance standards. Excellent communication, strategic thinking, and the ability to motivate teams are standout soft skills in this role. These competencies ensure effective store operations, drive sales growth, and foster a positive customer and employee experience.

What are some common challenges retail directors face when overseeing multiple store locations?

Retail Directors often encounter challenges such as ensuring consistent customer experience across all locations, managing diverse teams remotely, and adapting to varying local market trends. Balancing the needs of individual stores with company-wide objectives requires strong communication and leadership skills. Additionally, Retail Directors must stay agile in responding to supply chain disruptions and rapidly evolving consumer preferences, all while maintaining operational efficiency and profitability.

What does a retail director do?

A retail director oversees the overall operations of retail stores or chains, including sales, staff management, inventory control, and customer service. They develop strategies to meet sales targets, ensure compliance with company policies, and often analyze performance data to improve store profitability.
More about Retail Director jobs

What are the most commonly searched types of Retail jobs in Hawaii?

The most popular types of Retail jobs in Hawaii are:

What are popular job titles related to Retail Director jobs in Hawaii?

For Retail Director jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Retail Director jobs in Hawaii look for?

The top searched job categories for Retail Director jobs in Hawaii are:

What cities in Hawaii are hiring for Retail Director jobs?

Cities in Hawaii with the most Retail Director job openings:

Retail Director jobs near you
Infographic showing various Retail Director job openings in Hawaii as of August 2026, with employment types broken down into 66% Full Time, 33% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $108,112 per year, or $52 per hour.

Director Retail Segmentation

Bank of Hawaii

Honolulu, HI • On-site

$142K - $255K/yr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Lead the development and implementation of customer segmentation strategies, frameworks, and prioritization criteria.

  • Assess customer needs, behaviors, and market opportunities to develop differentiated segment strategies and value propositions.

  • Develop and execute segment growth plans in collaboration with sales, marketing, product, and digital teams to achieve measurable business outcomes.

Bank Of Hawaii rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

126th of 174 rated banks

Job description


As a People Manager, this role leads Retail Banking's customer segmentation and customer strategy function, establishing the frameworks, priorities, and growth strategies that drive customer and economic value. The role translates customer, market, and economic insights into actionable segment strategies that guide business decisions, growth initiatives, and investment priorities. This position provides strategic leadership to ensure segment opportunities are effectively prioritized, executed, and aligned with enterprise objectives.
Responsibilities
  • Segment Strategy and Prioritization: Directs Retail Banking's customer segmentation strategy by defining, sizing, and prioritizing customer segments based on customer needs, market opportunities, economic value, strategic alignment, and competitive differentiation. Establishes segment frameworks, target customer profiles, prioritization criteria, business cases, and strategic roadmaps that guide resource allocation, investment decisions, and business execution.
  • Customer Insights and Value Proposition Development: Leads the assessment of customer needs, behaviors, pain points, and unmet market opportunities across targeted segments. Translates customer and market insights into differentiated segment strategies and value propositions that strengthen customer relationships, enhance experiences, and support business growth objectives.
  • Segment Growth Planning and Execution: Develops comprehensive segment growth plans that connect customer strategy to measurable business outcomes, including acquisition, engagement, conversion, deepening, retention, and customer lifetime value objectives. Partners closely with Sales, Marketing, Product, and Digital teams to align campaigns, customer journeys, personalization opportunities, CRM capabilities, test-and-learn initiatives, and execution strategies that accelerate growth within priority segments.
  • Performance Management and Governance: Establishes segment-level performance metrics, customer value indicators, governance processes, and operating rhythms to monitor progress and drive accountability. Utilizes performance insights, customer feedback, and market intelligence to refine segment strategies, prioritize investments, guide decision-making, and ensure compliance with applicable regulatory and risk management requirements.
  • People Management: Provides strategic leadership on all aspects of people management while modeling our leadership principles. Cultivates an environment where people are empowered to grow, take initiative, and succeed through clear direction, continuous coaching, and shared celebration.
  • Performs other responsibilities and duties as assigned.

Qualifications
  • Bachelor's degree in business, finance, marketing, or a related field. Equivalent work experience or certification(s) may be considered in lieu of degree. Advanced degree preferred.
  • Level is dependent on years of experience and size/complexity of prior positions held.
  • Minimum 12 years of experience in banking or financial services, customer strategy, segmentation, business strategy, analytics, marketing strategy, sales enablement, digital growth, CRM enablement, or related disciplines. Minimum 5 years of leadership experience.
  • Proficient with Microsoft Office applications.
  • Demonstrated success developing and executing customer segmentation and growth strategies that drive customer acquisition, engagement, relationship deepening, retention, and measurable business outcomes, while leading complex enterprise initiatives and successfully executing strategic priorities across a highly matrixed organization.
  • Exceptional leadership, communication, and influencing capabilities, with the ability to align diverse stakeholder groups, navigate organizational complexity, and foster collaboration across the enterprise.
  • Expert knowledge and skill proficiency in product development and product management.
  • Advanced knowledge and skill proficiency in business acumen, customer experience, decision making & judgement, financial acumen, laws & regulations, people management, quantitative & qualitative research, risk management, strategic thinking, and technology acumen.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

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