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Retail Customer Service Manager Jobs in Wisconsin

EZCORP

Retail Customer Service

Madison, WI

$15 - $16/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not ... Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week ...

EZCorp, Inc.

Retail Customer Service

Madison, WI · On-site

$15 - $16/hr

Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not ... Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week ...

FedEx

Retail Customer Service Associate

Appleton, WI

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

Bank Five Nine

Customer Service Manager

Oconomowoc, WI · On-site

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional ... At least 1+ year of experience in a retail banking environment * Basic keyboarding skills and the ...

TJX Companies

retail customer Service Supervisor

Kohler, WI · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

New

Tjx

retail customer Service Supervisor

Kohler, WI · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Retail Customer Service Manager information

What is the difference between Retail Customer Service Manager vs Retail Sales Associate?

AspectRetail Customer Service ManagerRetail Sales Associate
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; sales experience preferred
Work EnvironmentSupervises customer service team; manages store operationsAssists customers; handles sales transactions on the sales floor
Employer & Industry UsageRetail stores, supermarkets, specialty shopsRetail stores, boutiques, electronics outlets

The Retail Customer Service Manager oversees customer service teams and store operations, focusing on improving customer satisfaction and team management. In contrast, a Retail Sales Associate primarily interacts directly with customers to drive sales and provide product information. While both roles require strong communication skills, the manager position involves leadership and operational responsibilities, whereas the associate role is more customer-facing and sales-oriented.

What are the most commonly searched types of Retail Customer Service jobs in Wisconsin? The most popular types of Retail Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Retail Customer Service Manager jobs? Cities in Wisconsin with the most Retail Customer Service Manager job openings:
Retail Customer Service Manager jobs near you
Infographic showing various Retail Customer Service Manager job openings in Wisconsin as of July 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution.

Retail Customer Service

EZCORP

Madison, WI

$15 - $16/hr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

EZCORP rating

6.9

Company rating: 6.9 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

2nd of 7 rated pawnbroker

Job description

Address: 319 W. Beltline Hwy Madison, Wisconsin 53713

Brand: EZPawn

Pay range is based on experience from $15.00/hr to $16.00/hr

We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Hiring immediately for Retail Sales Associates / Retail Customer Service!

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

  • Start your career as a Trainee in our 5-week paid training program and earn a$.50 raiseand promotion to Pawnbroker upon completion of the program
  • Continue to grow your skills by entering our Pawnbroker Certification Program and earn anadditional $1/hour
  • Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
  • Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:

  • Free Health Insurance*
  • Competitive Wages
  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
  • Great Working Hours
  • 401(k) with Company Match
  • Generous Paid Time Off
  • Holiday Pay
  • Store Discount

Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)*: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other Customer Service duties include, but are not limited to:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Processing sales, loans, and extensions
  • Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include:

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

  • High school diploma or GED
  • Customer service, cashier, or retail experience
  • Excellent communication and interpersonal skills
  • Work well independently and as member of a team
  • Ability to multitask
  • Able to pass a criminal background check and drug test
  • Adhere to all Company policies, procedures, and regulations
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
  • Sales background, a plus
  • Bilingual, a plus

*No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

What EZCORP employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About EZCORP

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Austin, TX, US

Year founded

1989

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