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Retail Customer Service Manager Jobs in Connecticut

BIC

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Customer Service Manager

Shelton, CT · On-site

$115K - $125K/yr

Partner with the Senior Manager, Customer Service - US, and cross-functional leaders to support the ... Experience supporting major retail, ecommerce, wholesale, or strategic customers such as Walmart ...

Hobby Lobby

Customer Service Manager

Milford, CT · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service ... Experience supporting major retail, ecommerce, wholesale, or strategic customers such as Walmart ...

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service ... Experience supporting major retail, ecommerce, wholesale, or strategic customers such as Walmart ...

Windham IGA

Customer Service Manager

Willimantic, CT · On-site

We're looking for a Customer Service Manager who will help lead our front end and keep that Bob's experience strong every single day. What You'll Do: You'll be the go-to leader for our cashiers and ...

Parker

Customer Service Manager

New Britain, CT · On-site

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

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Retail Customer Service Manager information

What is the difference between Retail Customer Service Manager vs Retail Sales Associate?

AspectRetail Customer Service ManagerRetail Sales Associate
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; sales experience preferred
Work EnvironmentSupervises customer service team; manages store operationsAssists customers; handles sales transactions on the sales floor
Employer & Industry UsageRetail stores, supermarkets, specialty shopsRetail stores, boutiques, electronics outlets

The Retail Customer Service Manager oversees customer service teams and store operations, focusing on improving customer satisfaction and team management. In contrast, a Retail Sales Associate primarily interacts directly with customers to drive sales and provide product information. While both roles require strong communication skills, the manager position involves leadership and operational responsibilities, whereas the associate role is more customer-facing and sales-oriented.

How much does a retail customer service manager get?

A retail customer service manager typically earns between $40,000 and $65,000 annually, depending on experience, location, and the size of the retail store. Some managers may earn bonuses or benefits that increase total compensation. The role often requires strong communication and leadership skills, with experience in retail operations.

What does a retail customer service manager do in retail?

A retail customer service manager oversees daily store operations, ensures excellent customer service, and manages staff to meet sales goals. They handle customer complaints, train employees, and maintain store standards, often using point-of-sale systems and performance metrics to improve service quality.

What are the most commonly searched types of Retail Customer Service jobs in Connecticut?

The most popular types of Retail Customer Service jobs in Connecticut are:

What cities in Connecticut are hiring for Retail Customer Service Manager jobs?

Cities in Connecticut with the most Retail Customer Service Manager job openings:

Retail Customer Service Manager jobs near you
Infographic showing various Retail Customer Service Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Manager

Brookfield, CT • On-site

Raymours Furniture Company, Inc.
See more jobs at Raymours Furniture Company, Inc.external

Full-time

Re-posted 13 days ago

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

  • Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
  • Successfully lead, build and develop a team for modeling service excellence
  • Maintain associate payroll, benefit and performance information
  • Hire, coach, mentor and develop associates
  • Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
  • Display initiative to succeed in an entrepreneurial culture.
  • Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
  • Multi- task within a fast paced service environment.
  • Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
  • Provide responsive communication of information to Director of Customer Care, associates and customers.
  • Proactively resolve escalated customer issues.
  • Able to identify opportunities and find solutions for continuous improvement
  • Problem-solve, organize and balance multiple priorities within a fast-paced environment.
  • Maintain composure when handling unexpected challenges and competing demands.
  • Perform additional functions that may be assigned at the discretion of management.

Qualifications:

  • Minimum three years' management experience in a customer service or retail environment.
  • Proficient in PC-based applications.
  • Leadership skills required.
  • Bachelor's degree preferred.
  • Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

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