ZipRecruiter

Log In

1

Retail Customer Service Associate Jobs in Torrington, CT

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Dollartree

Customer Service Associate

Newtown, CT · On-site

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate

Newtown, CT · On-site

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

next page

Showing results 1-20

All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Torrington, CT

Retail Customer Service Associate information

See Torrington, CT salary details

$11

$14

$17

How much do retail customer service associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for retail customer service associate in Torrington, CT is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $15.67 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Torrington, CT?

The most popular types of Retail Customer Service jobs in Torrington, CT are:

What job categories do people searching Retail Customer Service Associate jobs in Torrington, CT look for?

The top searched job categories for Retail Customer Service Associate jobs in Torrington, CT are:

What cities near Torrington, CT are hiring for Retail Customer Service Associate jobs?

Cities near Torrington, CT with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Torrington, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,159 per year, or $15 per hour.

Customer Service Associate

Marshall Retail Group

Windsor Locks, CT • On-site

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

85th of 739 rated retailers

Job description

Job Title
Customer Service Associate
Location
Bradley International Airport (BDL) - Windsor Locks, CT 06096 US (Primary)
Job Type
Full-time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.
Location: Bradley International Airport
Schedule: Weekend availability required
Pay: $17.00/hr.
Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount
Job Responsibilities
  • Handles each customer in a courteous and gracious manner
  • Maximize sales by achieving add-on sales and recommendations
  • Knowledge of the store's stock; stock varies by store location
  • Assists in the upkeep of the store by maintaining store displays and merchandising.
  • Assists with inventory and receiving of merchandise
  • Replenish backstock to maintain appropriate levels of merchandise on the floor
  • Markdown merchandise as needed.
  • CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
  • Other duties may be assigned
Job Requirements
  • 1 year + retail sales and/or cash handling experience
  • Excellent communication and people skills
  • Ability to multitask and problem solve
  • TAM Card may be required depending upon location
  • Additional Security clearance may be required depending upon location
  • Satisfactory Criminal Background Check and Drug Testing May be required depending upon location
Additional Requirements
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

What Marshall Retail Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply