ZipRecruiter

Log In

1

Retail Customer Service Associate Jobs in Branford, CT

Michaels Stores

Retail Customer Service

Riverhead, NY · On-site

$17 - $20/hr

Retail and/or customer service experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular ...

Walgreens

Customer Service Associate

Bridgeport, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Monroe, CT · On-site

$14.50 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Miller Place, NY · On-site

$15.50 - $21.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Branford, CT · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Mattituck, NY · On-site

$15.75 - $21.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Hamden, CT · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Riverhead, NY · On-site

$15.50 - $21.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Rocky Point, NY · On-site

$15.75 - $21.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Wallingford, CT · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Seymour, CT · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Shelton, CT · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Watertown, CT · On-site

$14 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

Walgreens

Customer Service Associate

Wading River, NY · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Prefer six months of experience in a retail environment. * Prefer to have prior work experience ...

next page

Showing results 1-20

All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Branford, CT

Retail Customer Service Associate information

See Branford, CT salary details

$11

$15

$17

How much do retail customer service associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for retail customer service associate in Branford, CT is $15.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $15.67 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Branford, CT?

The most popular types of Retail Customer Service jobs in Branford, CT are:

What are popular job titles related to Retail Customer Service Associate jobs in Branford, CT?

For Retail Customer Service Associate jobs in Branford, CT, the most frequently searched job titles are:

What job categories do people searching Retail Customer Service Associate jobs in Branford, CT look for?

The top searched job categories for Retail Customer Service Associate jobs in Branford, CT are:

What cities near Branford, CT are hiring for Retail Customer Service Associate jobs?

Cities near Branford, CT with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Branford, CT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,209 per year, or $15 per hour.

Retail Customer Service

Michaels Stores, Inc.

Riverhead, NY • On-site

$17 - $20/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 953 frontline employees who took The Breakroom Quiz

654th of 739 rated retailers

Job description

Store - LI-RIVERHEAD, NY
Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production

Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires
  • Retail and/or customer service experience preferred

Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Total Base Pay Range for this Position:
$17.00 - $20.00
This position may be eligible for overtime compensation in accordance with state and local laws.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster

What Michaels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply