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Retail Customer Service Associate Jobs in Merrick, NY

Retrofête

Customer Service Associate

Manhattan, NY · On-site

$26 - $30/hr

he Customer Service Associate will support the day-to-day customer experience across all channels ... Partner closely with eCommerce, Logistics, Retail, and Operations teams to resolve customer issues ...

Retrofête

Customer Service Associate

Manhattan, NY · On-site

$26 - $30/hr

he Customer Service Associate will support the day-to-day customer experience across all channels ... Partner closely with eCommerce, Logistics, Retail, and Operations teams to resolve customer issues ...

Jobs for Humanity

Customer Service Associate

New York, NY · On-site +1

$15.75 - $22/hr

As a Customer Service Associate , you will be the first point of contact for our clients, providing top-notch support, answering inquiries, and ensuring customer satisfaction. If you thrive in a ...

PetSmart

Retail Customer Service Lead

Huntington Station, NY

$16.50 - $20.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Babylon, NY

$16.25 - $19.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Babylon, NY

$16.25 - $19.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Babylon, NY · On-site

$16.25 - $19.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Uniqlo

Customer Service Associate

New York, NY · On-site

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... As a Customer Service Associate, you will be responsible for handling customer service inquiries ...

PetSmart

Retail Customer Service Lead

Huntington Station, NY · On-site

$16.50 - $20.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Huntington Station, NY · On-site

$16.50 - $20.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Huntington Station, NY

$16.50 - $20.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Fastretailing

Customer Service Associate

New York, NY

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... As a Customer Service Associate, you will be responsible for handling customer service inquiries ...

PetSmart

Retail Customer Service Lead

Babylon, NY · On-site

$16.25 - $19.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Fastretailing

Customer Service Associate

New York, NY

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... As a Customer Service Associate, you will be responsible for handling customer service inquiries ...

PetSmart

Retail Customer Service Lead

Babylon, NY · On-site

$16.25 - $19.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Babylon, NY · On-site

$16.25 - $19.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Huntington Station, NY · On-site

$16.50 - $20.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Huntington Station, NY · On-site

$16.50 - $20.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart Careers

Retail Customer Service Lead

Babylon, NY · On-site

$17.49 - $32.68/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

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All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Merrick, NY

Retail Customer Service Associate information

See Merrick, NY salary details

$11

$15

$18

How much do retail customer service associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for retail customer service associate in Merrick, NY is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $16.25 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Merrick, NY?

The most popular types of Retail Customer Service jobs in Merrick, NY are:

What job categories do people searching Retail Customer Service Associate jobs in Merrick, NY look for?

The top searched job categories for Retail Customer Service Associate jobs in Merrick, NY are:

What cities near Merrick, NY are hiring for Retail Customer Service Associate jobs?

Cities near Merrick, NY with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Merrick, NY as of June 2026, with employment types broken down into 57% Full Time, 42% Part Time, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $32,321 per year, or $15.5 per hour.

Customer Service Associate

Retrofête

Manhattan, NY • On-site

$26 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

he Customer Service Associate will support the day-to-day customer experience across all channels, ensuring timely, thoughtful, and solutions-focused service, always keeping our customer experience top of mind.

Responsibilities:

Customer Support

  • Respond to customer inquiries across email and phone in a timely and professional manner.
  • Provide knowledgeable support regarding orders, shipping, returns, exchanges, product information, and general inquiries.
  • Ensure all customer interactions reflect the brand voice and deliver a high-touch experience.
  • Escalate complex or sensitive issues appropriately.

Order & Ticket Management

  • Order and manage ticket queues in Gorgias system to ensure response time and resolution goals are met.
  • Assist customers with post-purchase support including returns, exchanges, delivery issues, and order updates.
  • Accurately document customer interactions and resolutions within customer service platforms.

Cross-Functional Partnership

  • Partner closely with eCommerce, Logistics, Retail, and Operations teams to resolve customer issues effectively.
  • Communicate recurring customer feedback, product concerns, or operational issues to leadership.
  • Support special projects and peak business periods as needed.

Systems & Process Support

  • Utilize customer service and eCommerce platforms such as Gorgias, Shopify, etc.
  • Identify opportunities to improve workflows and customer experience.
  • Maintain strong attention to detail across all customer interactions and order management tasks.

Requirements

Qualifications

  • 2-3 years of customer service experience, preferably within fashion, luxury, lifestyle, or DTC retail.
  • Strong written and verbal communication skills.
  • Highly organized with strong attention to detail and follow-through.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Empathetic, solutions-oriented, and customer-first mindset.
  • Familiarity with Shopify, Gorgias, or similar customer support platforms preferred.
  • Team player with a positive attitude and willingness to learn.

Benefits

  • Salary Range: $26.00-$30.00/hr DOE
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)