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Retail Customer Service Associate Jobs in Keyport, NJ

Fastretailing

Customer Service Associate

New York, NY · On-site

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... As a Customer Service Associate, you will be responsible for handling customer service inquiries ...

Fastretailing

Customer Service Associate

New York, NY · On-site

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... As a Customer Service Associate, you will be responsible for handling customer service inquiries ...

PetSmart

Retail Customer Service Lead

Princeton, NJ · On-site

$17.49 - $30.58/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart Careers

Retail Customer Service Lead

Princeton, NJ · On-site

$17.49 - $30.58/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Princeton, NJ · On-site

$18 - $20/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Store 955 - Howell

Customer Service Associate

Howell, NJ · On-site

$16.50 - $20.25/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a ...

Wawa

Customer Service Associate

Orange, NJ · On-site

$17.25 - $21.25/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part ...

Wawa

Customer Service Associate

Monmouth Junction, NJ · On-site

$16.50 - $20.25/hr

Customer Service Associate As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved ...

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All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Keyport, NJ

Retail Customer Service Associate information

See Keyport, NJ salary details

$11

$15

$18

How much do retail customer service associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for retail customer service associate in Keyport, NJ is $15.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $16.39 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What cities near Keyport, NJ are hiring for Retail Customer Service Associate jobs?

Cities near Keyport, NJ with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Keyport, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,591 per year, or $15.7 per hour.

Customer Service Associate

New York, NY • On-site

Fastretailing
See more jobs at Fastretailingexternal

$17.50 - $18/hr

Full-time

Re-posted 22 days ago

Job description

Company Overview:
GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo. GU is the second largest brand in the Fast Retailing Group after UNIQLO. The brand name GU is derived from the Japanese word "jiyu", which means free and unconfined. The company was established in 2006 in Japan, and today has

around 470 locations mainly in Japan, with a select number of stores throughout Asia.

Position Overview:

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy.

Job Responsibilities:

  • Interact with customers over the voice and written channels

  • Respond to queries related to products, services, processed and policies

  • Handle and resolve complaints in accord with established policies and procedures

  • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.

  • Assist customers with placing orders and navigating our ecommerce site

  • Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution

  • Liaise with distribution centers to research disruption to order fulfillment or return process

  • Liaise with retail stores to resolve customer concerns related to store experience

  • Any additional duties that are necessary due to the evolving needs of the business

  • Other related duties to be assigned by direct supervisor

Qualifications:

  • 1-3 years of customer service experience, call center environment preferred

  • Knowledge of retail or ecommerce preferred

  • Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally

  • Excellent communication skills

  • Pleasant telephone manners and calm disposition

  • Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities

  • Familiarity with case management systems a plus

  • Minimum typing of 35-40WPM

  • General knowledge of Microsoft Office products

  • Ability to quickly learn new software and use multiple systems & platforms

  • Ability to adapt to changing demands of the work environment

  • Positive attitude and open to constructive criticism and continuous improvement in performance job functions

  • Excellent listening, written and oral communication skills

  • Regular, dependable attendance and punctuality

Hourly Salary: $17.50 - $18.00

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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