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Retail Customer Service Associate Jobs in Pennsylvania

Wegmans

Retail Customer Service

State College, PA · On-site

$16.50/hr

Customer service desk At Wegmans, we've always believed we can achieve our goals only if we first ... Associates, Cooks, Pharmacy Technicians, Retail Associates, Stockers, Overnight Workers, Food ...

Wegmans

Retail Customer Service

State College, PA · On-site

$16.50/hr

Customer service desk At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation ...

Wegmans

Retail Customer Service

Warrington, PA · On-site

$16.50/hr

Customer service desk At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation ...

Big Lots

Customer Service Associate

Archbald, PA · On-site

$13.75 - $19.25/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Roses Discount Stores

Customer Service Associate

Erie, PA · On-site

$14 - $19.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Par Mar Oil Company

Customer Service Associate

Beaver, PA · On-site

$13 - $18/hr

Customer Service Associate We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to teamwork ...

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Retail Customer Service Associate information

See Pennsylvania salary details

$11

$15

$17

How much do retail customer service associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for retail customer service associate in Pennsylvania is $15.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $15.91 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Pennsylvania?

The most popular types of Retail Customer Service jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Retail Customer Service Associate jobs?

Cities in Pennsylvania with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,641 per year, or $15.2 per hour.

Customer Service Associate

Marshall Retail Group

Philadelphia, PA • On-site

$18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

87th of 737 rated retailers

Job description

Job Title
Customer Service Associate
Location
Philadelphia, PA US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Location: Philadelphia International Airport (PHL), 8500 Essington Ave, Philadelphia, PA 19153
Pay: $18.50
Schedule: Varies, weekend availability required
Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount
Job Responsibilities
  • Greets and assists customers throughout their shopping experience
  • Maximizes sales by suggesting products and up-selling when appropriate
  • Remains knowledgeable of the store's merchandise and current promotions
  • Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
  • Assists with inventory and receiving of merchandise
  • Replenishes backstock to maintain appropriate levels of merchandise on the floor
  • Conducts markdowns of merchandise as instructed
  • Perform opening/closing duties, including securing cash registers and store security
  • Communicates customer complaints and inventory concerns to management in a timely manner
  • If identified as a keyholder, additional responsibilities will be assigned
  • Other duties as assigned
Job Requirements
Job Requirements
  • Previous retail or customer service experience is a plus, but not required
  • Strong written and verbal English communication skills
  • Demonstrated customer service experience
  • Ability to multitask and resolve minor customer service conflicts
  • Alcohol Beverage Awareness Cared (TAM Card) may be required
  • Additional Security clearance may be required
  • Satisfactory Criminal Background Check and Drug Testing May be required
Additional Requirements
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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