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Retail Customer Service Assistant Jobs in Indiana

Tjx

Retail Customer Service Coordinator

Evansville, IN · On-site

$14.25 - $14.75/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

TJ Maxx

Retail Customer Service Coordinator

Evansville, IN · On-site

$14.25 - $14.75/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

PetSmart

Retail Customer Service Lead

Greenfield, IN

$15 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Mishawaka, IN

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Greenfield, IN · On-site

$15 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Mishawaka, IN · On-site

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Mishawaka, IN

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Greenfield, IN · On-site

$15 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Greenfield, IN

$15 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Greenfield, IN

$15 - $18.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Mishawaka, IN · On-site

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

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Retail Customer Service Assistant information

What is the difference between Retail Customer Service Assistant vs Retail Sales Associate?

AspectRetail Customer Service AssistantRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service counters, checkout areasSales floors, product displays
Employer & Industry UsageRetail stores, supermarkets, department storesRetail stores, fashion outlets, electronics shops
Search & Comparison IntentCustomer service roles, support positionsSales roles, product promotion

While both roles work in retail environments, a Retail Customer Service Assistant primarily focuses on assisting customers, handling inquiries, and providing support. In contrast, a Retail Sales Associate emphasizes selling products, upselling, and increasing sales. Both roles require strong communication skills and are essential for retail success, but their core responsibilities differ slightly based on customer interaction versus sales focus.

What does a retail customer service assistant do?

A retail customer service assistant helps customers by answering questions, providing product information, and processing transactions at the checkout. They also assist with store displays, stock shelves, and ensure a positive shopping experience. Good communication skills and basic knowledge of point-of-sale systems are important for this role.

What is the work of a retail customer service assistant?

A retail customer service assistant helps customers by answering questions, assisting with product selection, processing transactions, and maintaining store cleanliness. They often use point-of-sale systems and need good communication and problem-solving skills to ensure a positive shopping experience.

What are the most commonly searched types of Retail Customer Service jobs in Indiana?

The most popular types of Retail Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Retail Customer Service Assistant jobs?

Cities in Indiana with the most Retail Customer Service Assistant job openings:

Retail Customer Service Assistant jobs near you
Infographic showing various Retail Customer Service Assistant job openings in Indiana as of June 2026, with employment types broken down into 64% Full Time, 32% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, and 3% Remote job distribution.

Retail Customer Service Associate

Gillman Home Center

Shelbyville, IN • On-site

$14.25 - $15.75/hr

Other

Posted 6 days ago

Job description

The Customer Service position is responsible for providing accurate product knowledge, quality and excellent customer service to customers.  This is a full-time position that will be scheduled 40 hours/week and should have open availability for days, evenings and weekends.

Essential Functions:

  • Provide excellent service to customers.

  • Treat all team members, vendors, and customers with courtesy and respect.

  • Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.

  • Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.

  • Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.

  • Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.

  • Responsible for making sure all products in the department are stocked properly.

  • Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork.

  • Complete cycle counts as required.

  • Update prices as assigned.

  • Opening and closing store as assigned.

  • Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.

  • Always continue to make customers a priority while working your department.

  • Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.

  • Help out in other departments as necessary.

  • Follow all company policies and procedures.

  • Other duties as assigned.

Supervisory Responsibility: This position does not currently manage any direct employees.

Work Competencies:

  • Customer Service

  • Teamwork

  • Attention to detail

  • Communication

Physical Demands:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

  • Prolonged periods of standing and walking throughout the day.

  • Must be able to lift up to 20 lbs at times.

Position Type and Expected Hours of Work:

This is a full-time position, scheduled 40 hrs/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience:

  • High School Diploma or GED

  • 2+ years of customer service experience

  • 1+ years of retail job experience

  • product knowledge of items in assigned department

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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