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Retail Customer Experience Associate Jobs in Baton Rouge, LA

DSI

Retail Support Specialist

Baton Rouge, LA · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Share insights on recurring issues to improve processes and customer experience. * Maintain a ...

Skechers

Retail Sales Associate

Gonzales, LA

$13/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... Experience in retail sales, customer service, or cashier roles is a plus but not essential. * Must ...

Skechers

Retail Sales Associate

Gonzales, LA · On-site

$13/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... Experience in retail sales, customer service, or cashier roles is a plus but not essential. * Must ...

Skechers

Retail Sales Associate

Gonzales, LA

$13/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... Experience in retail sales, customer service, or cashier roles is a plus but not essential. * Must ...

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All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in Baton Rouge, LA

Retail Customer Experience Associate information

See Baton Rouge, LA salary details

$10

$14

$17

How much do retail customer experience associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for retail customer experience associate in Baton Rouge, LA is $14.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $15.24 per hour, depending on experience, location, and employer.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.
What are popular job titles related to Retail Customer Experience Associate jobs in Baton Rouge, LA? For Retail Customer Experience Associate jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Retail Customer Experience Associate jobs in Baton Rouge, LA look for? The top searched job categories for Retail Customer Experience Associate jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Retail Customer Experience Associate jobs? Cities near Baton Rouge, LA with the most Retail Customer Experience Associate job openings:
Retail Customer Experience Associate jobs near you

Retail Support Specialist

DSI

Baton Rouge, LA • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements

Required Skills & Qualifications

  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer

  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits

  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!