Customer Return Associate Jobs in Baton Rouge, LA

ABOUT US:

Lyons Specialty Company., LLC is an independent wholesale distributor servicing 500+ accounts in convenience store retail and foodservice across Louisiana, Mississippi, and Arkansas. We are a family owned and operated business with over 100 years of stability, experience, and success. Our success is based on a strong commitment to maximizing the potential of our customers and employees alike. We are dedicated to adding value and supporting the internal growth of our talented and committed team!

ABOUT THE ROLE:

SNAPSHOT: The Sales Support Associate is an associate who supports and assists both the sales department and accounting department to oversee and process customer returns. The role is responsible for ensuring the timely, efficient, and accurate process of customer returns within an assigned territory.

• TERRITORY: Baton Rouge and surrounding areas (East BR, West BR, Gonzales, Hammond)
• DEPARTMENT: Sales (Merchandising and Accounting Support)
• COMPENSATION: Hourly (starting at $16) + Mileage Reimbursement
• COMMITMENT: Full-Time: Monday – Friday (8:00am – 5:00pm)
• BENEFITS: Health, Dental, Vision, Basic Life, Short/Long Term Disability, PTO, 401(K)

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Read, learn and understand product inventory and product date codes.
• Introduce self to store management and provide positive, professional, and friendly customer service upon arrival, throughout, and prior to departure in every account.
• Review closely with customers the inspection and verification of products being returned and/or discarded.
• Manage the eligibility approval of returned products according to company credit policies.
• Maintain accurate packaging, coding, sealing, and processing of customer returns for pickup.
• Ensure proper packaging and discarding of unsaleable damaged and/or outdated products.
• Complete return/credit forms and necessary reports accurately in a timely manner.
• Provide store support to replace tags and assist with merchandising needs as needed.
• Assist with inventory cut lists
• Work closely and collaboratively with Territory Sales Manager (TSM), Regional Sales Manager (RSM), Controller and Sales VP.
• Interact effectively with all levels of management and employees through communication in-person, over-the-phone, and in-writing.
• Cooperation and execution of flexibility – Schedules are subject to change monthly.
• Function as a team member with willingness to perform any duty assigned to best serve the company’s mission.

• Must be at least 18+ years of age. Must have a High School diploma or equivalent.
• Must be able to satisfactorily pass a criminal background check and drug/alcohol screen.
• Must reside and can travel daily within the assigned territory. Must have a valid driver’s license, clear motor vehicle report, reliable transportation, and insurance.
• 1+ years of sales and customer service experience.
• Knowledge and proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and sales software.

KEY ABILITIES & SKILLS:

• Driven with a strong work ethic and displays a self-motivated high level of effort and commitment towards performing work independently of direct supervision.
• Interpersonal – pleasant with customers and co-workers, displays good-natured, cooperative attitude, respectful, and courteous towards others.
• Willing and able to work hard in a fast-paced, schedule driven environment with time pressures to complete work efficiently and effectively.
• Demonstrate problem solving, conflict management, critical thinking, and decision-making skills.

VALUABLE CHARACTERISTICS (that define Lyons Specialty Co. Culture):

• Pride – Being and doing your best even when no one else is looking.
• Passionate – The internal drive for individual, team, and company.
• Adaptable – A willingness to change when necessary.
• Resourceful – Using existing tools and processes to execute responsibilities timely and accurately.
• Winning – Self-motivated and goal-driven to go out and win the day – EVERY DAY!

PRE-EMPLOYMENT REQUIREMENTS: Applicable candidates will be required to submit authorization and successfully complete Pre-Employment Screening: Criminal Background Investigation, Motor Vehicle Record and Valid Driver’s License, Drug and Alcohol Test.

The above information is intended to describe the general nature, preferred abilities, and level of the work being performed by individuals assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities and skills required. Furthermore, they do not establish a contract for employment.

Lyons Specialty Co., LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.